INSURANCE COVER DURING SERVICE AT OPC

Gents, I need to solicit your advise and/or any experiences you may have had during servicing /repair of your Porsche at Official Porsche Centers - are our cars covered by insurance or not? My friend's rhd 996 Millenium (who also owns a 996 GT3 and a fully-loaded Boxter S - and considering a Carrera GT-all through the same OPC!!) was booked for service at the Official Porsche Centre last June here in Cyprus. The day he was supposed to collect it, he received a call from the After Sales Manager that his car (along with a tax-free brand new Bentley Continental GT) were stolen the night before. We was assured, however, by all the "heads" at the OPC that he needn't worry as they would re-imburse him, either in money or with a new Porsche of his choice. The vehicle was recovered by the police about three weeks ago FULLY BURNED a couple of miles away from the OPC it was stolen from. Yesterday, he received a letter from the OPC (undesigned by the After Sales Manager) saying, "Dear Sir, RE: VEHICLE REG. NO . . . . . . . our request for compensation for your stolen vehicle to our insurance company (name witheld) has been rejected. We urge you to apply to your own insurance company to settle the matter of compensation. Thank you for your co-operation..." So, are our cars insured during work/repairs at OPC's or not? Please, I need your input/ideas/expertise on the matter. Also should we inform Porsche AG about this? Lastly, I must mention that we have been having a lot of problems with the said OPC, both in the sales as well as in the after sales departments - they keep on losing one customer after the other - of course they don't seem to care as their whole Porsche allocation is re-exported to Porsche dealers in the UK (cars here are RHD). Thanks in advance and Best regards Emilios

if a car is stolen, its value is diminished heavily both in monetary terms and emotional terms some people (me included) would never take back a stolen car, no matter under what circumstances it was stolen, and then recovered, the idea is too much to handle. that said, the OPC should be responsible. here in the states (which dare i say, is the majority of rennlist members), we do not have 'official porsche centers' in the sense of the term, most of the dealers are independantly owned and operated, and many outsource work to other companies (scary). that said, i hope the 'OPCs' in the EU are more responsible and 'official' as in connected with Porsche itself? either way, i would suggest to your friend that he demand (in a friendly way) that the OPC pay him the full value of his car, or give him an equivalent car. if they refuse, indeed goto Porsche AG. what a rediculous situation! please don't post this in every forum, thats rediculous. as this is regarding a 996, it belongs in the 996 forum, or general talk.

Moogle, thanks for your reply. As the car was recovered in ashes/fully burned, I have edited my original message. Best regards Emilios

just re-read your post, as you had not mentioned any damage to the vehicle, i assumed it was in normal condition, and had been returned by the thieves after a joyride. apparently not... in this case, one should nicely ask the dealership to pay up, and not just wholesale value, and if they refuse, - which they probably will, take it up with PAG and make sure to send photos your firend should remain civil but firm in his letters, and not be too emotional sounds like a nightmare situation. i don't know how insurance works in the EU, but i'm sure it should work out, either by the OPC paying, or OPC's insurance, or worst case scenario, your friends insurance paying it. in any case, your friend is not responsible, and i don't think he will end up with the bill. hope you guys get it sorted. cheers!

This is how the car looks like now: [IMG]http://forums.rennlist.com/upload/image085.jpg [IMG]http://forums.rennlist.com/upload/millenium1.jpg [/IMG]http://forums.rennlist.com/upload/millenium3.jpg [IMG]http://forums.rennlist.com/upload/millenium4.jpg A very sad day.

1. you should place the images like [*IMG]URL[*/IMG] (without the *s) i've posted the images for you here 2. so the dealership expects him to take care of that mess by himself and is denying responsbility? what a bunch of irresponsible f*cks

[Image-only post; no author-written text. Original image references:] https://rennlist.com/forums/images/smilies/eek.gif https://rennlist.com/forums/images/smilies/mad.gif https://rennlist.com/forums/images/smilies/frown.gif https://rennlist.com/forums/graemlins/bigcry.gif

Whoa...brutal. Was it stripped before it was lit up? What a waste.

Moogle, thanks very much for your help. Carbon_00, no, it wasn't, the car however had the factory power kit and a full GT3 body kit, including wheels. Best regards Emilios

Have your friend contact his insurance company. They will not be excited about paying out money for this and will help with exerting pressure on the OPC and/or its insurance company. At the very least your friends insurance will cover the car and will obtain the subrogation claim against the OPC and/or its insurance.

oh the horror. it pains me just to look at the pics much less read the post!

Tragically, a week before it was stolen, I had it fully Zymoled - inside and out and it looked absolutely stunning!

Emilios, I have no idea what the legal system works in your country, but is there a chance that the OPC can be held responsible for negligence with property they do not own? Secondly, I'm assuming that the "dealer" must have some sort of insurance to cover this activity. Unfortunately, it looks like you are in for a long process and I wish you good luck. If that had happened to me I would probably be in jail for assault on someone.

Don, trust me if it were my car I would be rotting in jail right now

Wow, those pictures make you want to scream. All of the emotion and hard work invested by not only the owner but the folks at Zuffenhausen that painstakingly manufactured that fine machine, toasted by some troglodytes who'll never amount to a zit on a horsefly's ***. That sucks. I'm not sure of all of the legal specifics here in the US, but I have friends that have had their cars vandalized or wheels/components stolen while at dealerships and it it appears that the dealers are not on the hook for the damages. Typically it is more of a good faith thing, where the dealer will want to either "do the right thing" or avoid the bad press, so they'll provide remediation of the problem, or pay the owner's insurance deductible. More often than not it seems that when there's a theft issue that an inside job is likely, with the car having been parked outside for the night just beyond security camera view. Jeff

the primary policy on the vehicle would respond and your insurance company will pay you. they will collect from the dealer thru subrogation if the delearship was negligent and caused your loss or damage. if there is no negligence by the dealer or service shop your policy pays period

looks like the thieves were after the GT3 bodykit he spoke of, theres no sign of it, seems like they then got scared, and torched the car to cover up any evidence.

The body kit melted and the thieves did not even bother removing the 18" SportDesign wheels. From the garage they stole a bentley Continental GT which is still missing. Therefore i persume that since they could not sell the 911 they burned it. Where as the GT (which was unregistered) has not been found and i think that it was easier for them to sell it.

what really aggrevates me the most is why should the vehicle's owner - who delivered his prized posession in good faith to the factory-designated and approved Official Porsche Centre- pay or suffer for someone else's negligence, irresponsibility and sub-standard levels of customer care and hugely unprofessional behaviour. I pesonally believe that such matters with problematic OPC's should ultimately be resolved at senior management level - outside Cyprus.

Jason, would the insured persons rate increase as a result of a claim like this in Ontario?

Whoa......... Don't get personally involved. His insurance company will make the OPC insurance company pay. The car owners insurance company doesn't want to pay either. Unless the owner wasn't insured. Most or all states in the US require owners have insurance, in Cypress ????