Does anyone know what the email naming scheme is inside Porsche? I have a problematic 1999 C4. They sent up there top service guy in the country to work on my car. He was unable to correct the problems. Now he has become unreachable via phone or fax. I'm trying to figure out his email address. This is how I have beed treated by Porsche Cars North America. This is my third 911. I have been driving them since 1999. Porsche customer service is terrible... As I'm searching for car my forth C4 I'm asking myself WHY! If anyone else has has a bad Porsche experiance I would love to hear how you resolved it... If anyone knows how to contact someone at Porsche other then thru customer care please let me know. Regards, Scott
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YOUR RESEARCHPCNA Atlanta
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Why don't you just call him and leave a message. If he does not get back to you in 24 hours, call back and ask for the National Service Manager (as I recall, his name is Dave Smith but I'd ask the receptionist). Leave him a message and wait 24 hours. Then just keep moving up to the new President. If you can get an administrative assistant on the phone, they can get the ball rolling. They are the ones with the real power anyway Good luck. Roy
The rep in charge here in So Fla is Eckart Shnider,sorry I do not have his number but he is a nice guy,he has help me in the past.
Thanks RWO! Do you know their main number? What is the new presidents name? Regards, Scott
[phone removed] Peter Schwarzenbauer is the new President... I would try the National Service Manager first...
The main number to PCNA get you to certain places. The receptionist is not one of them. :-( I tried yesterday... Customer Commitment will not pass you along either...
I call and fax daily! They do not return calls... Scott
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