15 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHGood OPC experience.
Leading reported evidence
Use guildford and cheshire, have found them most helpful
Performed · outcome unconfirmed
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed
Agreed, used both Guildford and Cheshire, have found them most helpful
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion · Original poster
I rang my local OPC and they told me to bring it down and they would sort it out.When I got down there the service manager drove the car into the service bays whilst my son and I looked at the secondhand cars.The service manager beconed me into the service bay where there were four guys around the car(two service reception,mechanic and tyre man.).I had a good half hour chat with these people whilst the headlight was being sorted,which turned out to be broken plastic holder for the headlight power unit that was repaired with a longer screw.
Leading evidence: 'Use guildford and cheshire, have found them most helpful' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, the most frequently mentioned possible cause is 'broken plastic holder' (1 discussions; 0 report identifying it and 1 suggest it). The most frequently discussed action is 'Repair with a longer screw' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed · Original poster
The only comment came from the tyre guy who said that the front tyres are wearing quite badly on the inside edges that I was aware of and was intending to sort out next month.I used the situation to my advantage and negotiated two new Perelli P Zero Rosso 225/40/18 N4 for the same price Black Circle Tyres and the geometery alignment for 15% discount and nitrogen in all four tyres.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that suspect a cause
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suspected cause · Original poster
I rang my local OPC and they told me to bring it down and they would sort it out.When I got down there the service manager drove the car into the service bays whilst my son and I looked at the secondhand cars.The service manager beconed me into the service bay where there were four guys around the car(two service reception,mechanic and tyre man.).I had a good half hour chat with these people whilst the headlight was being sorted,which turned out to be broken plastic holder for the headlight power unit that was repaired with a longer screw.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion · Original poster
I rang my local OPC and they told me to bring it down and they would sort it out.When I got down there the service manager drove the car into the service bays whilst my son and I looked at the secondhand cars.The service manager beconed me into the service bay where there were four guys around the car(two service reception,mechanic and tyre man.).I had a good half hour chat with these people whilst the headlight was being sorted,which turned out to be broken plastic holder for the headlight power unit that was repaired with a longer screw.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
On the last major service they indicated the pads an discs were running low but no pressure at all to change just a courtesy comment.
These are separate views of the same evidence. Frequency alone does not establish a fix, and these counts must not be added together.
Repair with a longer screw
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion · Original poster
I rang my local OPC and they told me to bring it down and they would sort it out.When I got down there the service manager drove the car into the service bays whilst my son and I looked at the secondhand cars.The service manager beconed me into the service bay where there were four guys around the car(two service reception,mechanic and tyre man.).I had a good half hour chat with these people whilst the headlight was being sorted,which turned out to be broken plastic holder for the headlight power unit that was repaired with a longer screw.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed · Original poster
The only comment came from the tyre guy who said that the front tyres are wearing quite badly on the inside edges that I was aware of and was intending to sort out next month.I used the situation to my advantage and negotiated two new Perelli P Zero Rosso 225/40/18 N4 for the same price Black Circle Tyres and the geometery alignment for 15% discount and nitrogen in all four tyres.
These are separate views of the same evidence. Frequency alone does not establish a fix, and these counts must not be added together.
broken plastic holder
No successful repair reported for this finding.
0
Identified cause
1
Suspected cause
0
Reported fixes
Read evidence and context
Discussions that suspect a cause
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suspected cause · Original poster
I rang my local OPC and they told me to bring it down and they would sort it out.When I got down there the service manager drove the car into the service bays whilst my son and I looked at the secondhand cars.The service manager beconed me into the service bay where there were four guys around the car(two service reception,mechanic and tyre man.).I had a good half hour chat with these people whilst the headlight was being sorted,which turned out to be broken plastic holder for the headlight power unit that was repaired with a longer screw.
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
15 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
911uk: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
0 acknowledgements have no verified action link; they do not establish a repair result.
Generation: 20261027T003124Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
I have a 2003 996 Carerra and was having problems when driving over bumps in the night,the passenger side headlight would go on and off,indicator not working etc.
I unlocked the headlight unit took it out and everything looked ok so put the headlight back in but could not lock it back in place.
I rang my local OPC and they told me to bring it down and they would sort it out.When I got down there the service manager drove the car into the service bays whilst my son and I looked at the secondhand cars.The service manager beconed me into the service bay where there were four guys around the car(two service reception,mechanic and tyre man.).I had a good half hour chat with these people whilst the headlight was being sorted,which turned out to be broken plastic holder for the headlight power unit that was repaired with a longer screw.
The only comment came from the tyre guy who said that the front tyres are wearing quite badly on the inside edges that I was aware of and was intending to sort out next month.I used the situation to my advantage and negotiated two new Perelli P Zero Rosso 225/40/18 N4 for the same price Black Circle Tyres and the geometery alignment for 15% discount and nitrogen in all four tyres.
I had a nice cup of coffee,my son a pocket of sweets and a good look at the new cars.
When my car was ready I asked how much the bill was and was told NOTHING.
If the OPC were rip off merchants I guess they could have said that I needed a new headlight unit and charged me for an hours labour.
Although I have three independants near me I will probably use the OPC if I can get good service,a reasonable discount off work done and not feel I am being riped off.
I had an enjoyable experience so well done OPC.
Ian.
That's a great story Ian, I'm glad that there's some balanced reports.
Whilst I've been giving Guildford OPC a hard time, I'm still in 2 minds as to what sort of treatment I'll get in December (warranty renewal).
Certainly hoping for a positive result. :thumb:
QED
I'm sure they won't mind me naming names, but for service speak to Martin Wright, and for sales speak to Ian Peters. Both excellent guys that looked after me well.
Guildford were pretty good when I bought the car (got it at a local dealer and then got them to 111 point check and warranty it)
Have to say that Bournemouth are fantastic - well in the service dept they are anyway, not tried their sales team.
Well, well, well! That's fantastic news! Long may it continue! Maybe Wales can set the standard here?!
(Nathan the tyre guy has agreed to match Windway on price for two new rear Michelin Pilots for me which I thought was great! I'd never have even considered asking them for a quote. Glad I did!)
Adrian.
Hi,
Think I will add my 2 penneth. I bought from Cardiff OPC and have found them most reasonable over the last 2.5 years. Had good courtesy cars from them and never had the additional oil added to my bill. :wink:
Hospitality events are brilliant and Ian Peters is a true enthusiast. On the last major service they indicated the pads an discs were running low but no pressure at all to change just a courtesy comment. Even had a good price on tyres and battery huge difference from the prices quoted here from certain more south easterly OPC's!!!
All in all Wales is the place boys, great scenery, lovely women, (my wife is Welsh) and great driving roads. The A470 is defo worth a blast.
Alan.
Its so good to hear some good comments about OPC's..
I will definetly give Guildford a ring...
Just going to keep my car away from the Chiswick area, my experience Porsche drivers get mugged the legal way!!
This is a source reference. Confirm exact model applicability in the original material.
