anyone used warranty wise? - Page 2 - Porsche General - PistonHeads UK

Hey guys, Any used http://www.warrantywise.co.uk/ ? Their warranty cover looks reasonable. Thoughts? Cheers, Faiz

I typed in some rough figures. It came to just under £900 for a year. That was for a 1999 996 worth 16k with 9 months MOT, and FSH Porsche/Indie. Single claim limit £5000 Labour rate £80 inc vat

looks reasonable enough but it comes down to the same old question, will they try duck and dive out of a claim someone on 911uk had his claim for an engine fault rejected because the cambelt (on a 996) fault wasn't covered,don't know which warranty comapny though.. think the engineer whom looked at it though will have to eat humble pie...

Do they exclude "wear and tear"? for that price we service your car as well and have almost no exclusions. Baz

hartech said: Do they exclude "wear and tear"? for that price we service your car as well and have almost no exclusions. Baz You can chose whether of not to add "wear & tear" works out a few quid more per month. It looks quite flexible so you can customize to your needs/preferences e.g. add a (small) excess to reduce the premium. Edited by garyjones1962 on Saturday 25th October 12:20

When I bought my 2002 Boxster almost 3 years ago one of the conditions of sale was that it came with a 12 month warranty. I also stated (after researching on this forum) that the warranty must include for the rubber seal that causes the RMS oil leak. A 12 month Warrantwise Gold policy (the best they did) was what I ended up with. The policy said it covered ALL seals & gaskets. Sure enough the car developed an RMS leak so I tried to claim on the policy. To cut a long (over 12 months) story short they point blank refused to pay out, saying due to the age & mileage (32k) of the car the leak was due to wear & tear. I argued that they could say that about any seal at any time so why include it in the policy. I then complained to the Lloyds compaint department who asked if I would settle for a 50% payout which I reluctantly agreed to. However when they suggested this to Warrantywise, again they refused to pay a penny. I got the distinct impression the guy at Lloyds thought the policy was crap when he said his job was not to judge how good the policy was, but if it covered the fault, or not. I ended up getting nowt with a policy that said it covered all seals & gaskets. This is just my experience, but IMHO I wouldn't touch them with a very long bargepole.

rem said: When I bought my 2002 Boxster almost 3 years ago one of the conditions of sale was that it came with a 12 month warranty. I also stated (after researching on this forum) that the warranty must include for the rubber seal that causes the RMS oil leak. A 12 month Warrantwise Gold policy (the best they did) was what I ended up with. The policy said it covered ALL seals & gaskets. Sure enough the car developed an RMS leak so I tried to claim on the policy. To cut a long (over 12 months) story short they point blank refused to pay out, saying due to the age & mileage (32k) of the car the leak was due to wear & tear. I argued that they could say that about any seal at any time so why include it in the policy. I then complained to the Lloyds compaint department who asked if I would settle for a 50% payout which I reluctantly agreed to. However when they suggested this to Warrantywise, again they refused to pay a penny. I got the distinct impression the guy at Lloyds thought the policy was crap when he said his job was not to judge how good the policy was, but if it covered the fault, or not. I ended up getting nowt with a policy that said it covered all seals & gaskets. This is just my experience, but IMHO I wouldn't touch them with a very long bargepole. I had totally the opposite experience with Warrantydirect who paid for various rubber components on my CLK320 and Passat. They wont cover 996s but I think still offer warranties on Boxtsters. I would reommend them very highly.

I don't really want to enter into a comparative argument with anyone about the warranties other people offer as ours is fundamentally so different in concept relying as it does on our good quality of service to minimise the likelyhood of a claim between services anyway - however I did enter their site for a quotation this weekend and found that when I tailored it to be as close as possible to our own cover (similar labour rate, cover to include wear and tear etc) - it cost considerably more than the early figures suggested and as much as our 12K Lifetime Maintenance Plan costs that also include all the servicing completely FOC - that you still have to pay for on top with this scheme. I noticed also that one of the exclusions was that the component in question must have failed. We have had problems in the past with customers claims on this very subject when the provider refused to pay for a "noisy" bearing etc until it has actually broken up. We argued that this was stupid because it would cost more but it seems they hope that the customer hears the problemn start and takes it somewhere before it is catastrophic and then they wriggle out of the claim because it has not broken by which time the customer has paid to have it stripped and inspected and therefore it becomes cheaper to fix it at their cost than pay to have it put together and drive around until it breaks up (not forgetting the potential damger to life and limb issue). Although you may have included "wear and tear" it would be interesting to see how they view (for example) brakes that still work but need replacing but have not yet broken up (for example). It also must be remembered that although we do charge fairly for parts - many repairs have no parts (or minimal cost parts) and most of the cost these days is labour. At the end of the day cover that reduces the profit of the policy provider - if he pays up - is always going to be hard work to receive whereas ours works differently - if we don't fix things as early as possible we simply pick up the bill for a more expensive repair later and if we do not keep the customer happy we lose future business (as they have not paid annually in advance but can stop monthly payments anytime they like) and we lose the future servivng business as well - so we have a vested interest in fulfilling our obligations as soon as possible - which no other scheme (except perhaps those copied from us) provide. Baz

hartech said: It also must be remembered that although we do charge fairly for parts - many repairs have no parts and most of the cost these days is labour. ...and it's worth remembering that the Porsche warranty does NOT cover these part-less/labour only fixes!

I'll give my on the fence comments on this based on taking out a warranty with Warranty Works and Warrnty Wise. WASTE OF MONEY. Excuses included: "we think it is a pre-exisitng condition". Which of course nobody can prove, since they didnt inspect the car at policy start. "it isnt a total failure" with ref to an intermittent fault. This of course describes most electrical faults... Personally I'd only bother with a manufacturer backed warranty, or the service inclusive plans by people like Hartech. Just my 2p.

warranty wise a waste of money did not pay up for leaking radiators on my 911 said that they must have been rusted and leaking before i took out the policy impossible to contact by phone DO NOT BUY am scotland

Hi Another reason why we started our own serivce/repair plan..as others have too specifically aimed at porsche... there is a thread above all the rest.. If up north then you have hartech and ourselves..down south you have joel at RSJ and maybe a few others. Mike

But STILL no one in the Midlands...

equinox_uk said: Hey guys, Any used http://www.warrantywise.co.uk/ ? Their warranty cover looks reasonable. Thoughts? Cheers, Faiz yep i found my car wouldn't start 40 days in to the cover so i put it in to the main dealer for repair. they advised me it was the wiring loom that connects the key fob receiver to the in car computer, and that it had failed due to normal ware and tear. warranty wise refused the claim saying the vehicle has been on risk for 41 days and the condition would have been developing prior to the policy inspection. (they eventually sent an inspector around, after messing the garage around with timings) I have no idea what this means, other than they are not going to pay. as i under stood it they had claimed to cover ware and tear on all the not normally serviced parts. can anyone help?

garyjones1962 said: hartech said: It also must be remembered that although we do charge fairly for parts - many repairs have no parts and most of the cost these days is labour. ...and it's worth remembering that the Porsche warranty does NOT cover these part-less/labour only fixes! Are you sure? I had £1000 of OPC warrenty work done couple of months ago, part of which was a couple 10p oil seals that were covered.

I use them and they are really good. Can definitley recommend!

solidstatelogic said: I use them and they are really good. Can definitley recommend! You haven't claimed yet. Still got that crappy Boxster? JOKING! Edited by Soovy on Wednesday 4th August 16:25

Soovy said: solidstatelogic said: I use them and they are really good. Can definitley recommend! You haven't claimed yet. Still got that crappy Boxster? JOKING! Edited by Soovy on Wednesday 4th August 16:25 I have claimed actually and they paid out!

solidstatelogic said: Soovy said: solidstatelogic said: I use them and they are really good. Can definitley recommend! You haven't claimed yet. Still got that crappy Boxster? JOKING! Edited by Soovy on Wednesday 4th August 16:25 I have claimed actually and they paid out! thud

There are a lot of neg comments about warranty wise and I dont know why. I can only comment on my experience and say they have been on the whole very good. I had one problem when they left me paying £500 of a £1500 bill, but that was the fault of the OPC not diagnosing the correct fault then expecting warranty wise to pick up the tab. Its true they wont cover belts,consumables and any form of corrosion. So if your Rads have corroded they wont pay, if they split due to a fault they will. But they still dont cover the anti-freeze. They advertise by saying they dont list exclusions because there isn't any.Bold statement, but so far I have had my claims honored. Last one was an alternator £750 at OPC only 2 weeks after renewal.I have broken even in the last 3 years of having a WW warranty. Ironically had I not had any warranty I would have had £3000 in savings to put the faults right. WW have paid just over that since I have been with them. Its the Big things, Tip Box, Engine etc that I just could not replace easily. I have never had a problem getting hold of them on the phone either. Payment has taken about 4 weeks but so what it took 4 weeks... Some items: PCM repair (not replace) Door Lock & Central locking system & micro switches N/S door. Gear box selector levers under car Gear lever selector switch pack ( console) (had to put £500 of my own towards repair). New Alternator Total comes to about £4000 - the £500 I have paid means I am still on the plus side. Frank

andyNewbie said: they had claimed to cover ware and tear It's a policy "ware" they "tear" you another ar53hole when you try to claim.

Hi members.. Im also looking for warranty for my car... this is what ive managed to gather up via reading the policy book and calling the warranty companies directly... W A R R A N T Y D I R E C T Will not pay for Repairing or replacing parts which have not suffered a breakdown or for rectifying oil leaks. Will not pay for any external oil leaks Other than those oil leaks that are pacifically covered. Oil: you must keep details of the exact specification of oil used in servicing. Wear tear starts after 90 days £50 Excess For vehicles over 60,000, the table below shows the percentage Warranty Direct will pay depending on the vehicle's mileage at the time of breakdown. 60,001 miles - 70,000 miles. 80% 70,001 miles - 80,000 miles. 70% 80,001 miles - 90,000 miles. 60% 90,001 miles - 100,000 miles+ 50% Example: If your car has done less than 60k they will pay 100% of the parts. Once over 60k your contribution is 20% for each 20k miles for the parts. Until the car hits 100k then its 50% for parts plus all labour. 13 years/130,000 miles - Policy stops no more claims paid for – Servicing; at least every 12 months… Lots more interesting facts in the policy book…. Even those warranties that include it usually only allow full claims when your car is relatively new (when the cover is not needed) and then build in a sliding scale percentage excess, which costs you more as your mileage increases, which all means 'You Pay'. at least 3 months MOT remaining when you take out the policy and you must ensure your car has been correctly serviced by a Vat registered garage. W A R R A N T Y W I S E Warranty wise is not insurance, so you pay vat at 20% on their products, whilst ipt tax is only 6% so their products are automatically 14% more expensive than necessary. Vehicle older than 10 years / 10,000 miles Cancellation fee of £50 to cover expenses Parts may be exchanged or reconditioned and cost limited to motor factor trade price + 10% - Extra cost options - Labour rate - Air bag system - Air conditioning - Catalytic converter - Mot failure - Multi media All plans exclude parts that have not suffered a failure and worn out parts at the end of their normal operating life. Repairer reserve right to move repair to another garage especially if more cost effective to do so Exclusions liquid crystal displays - Servicing if not at warranty wise approved garage or franchise garage must include details of exactly which service parts were checked, replaced or otherwise attended to. Minimum servicing ;- Engine oil and filter replaced at 10,000 miles 12 months - Air filter and fuel filters replaced at intervals of 20,000 miles 24 months - Gearbox, transmission and power steering fluids replaced at 30,000 miles or 36 months - Coolant / anti freeze replaced at every 3 years / 30,000 miles - Brake pads shoes replaced at every 2 years / 20,000 miles If you are unable to provide proof that the previous servicing of your vehicle has been competed as required during the period of your plan WE WILL DECLINE ANY repair request. Warranty wise may decline any repair if we are not satisfied that you have not used your best efforts to assist us and provided the correct and satisfactory supporting documentation as and when required within 14 days.. Lots more interesting facts in the policy book…. I'm contacting a few more after new year so keep your eyes open for my update.. hope the above information helps..

Avoid Warrantywise!! They claim to cover "all mechanical and all electrical parts" that fail. Make a claim and you will find out what mechanical and electrical parts they do not cover.

True 100%

WASTE OF MONEY. Self insure or manufacturer/manufacturer backed warranty.

RichWhit said: I bought a van with warranty which I did not read before I paid for it which does not cover any of the faults which in my eyes (despite clear terms and conditions to the contrary) are common problems.

Devil's advocate here but warrantywise are regarded as one of the better providers out there but often the products taken out by supplying dealers are the cheapest ones with the labor rates set too low. Also going back to the op outta important to know that bore scoring isn't coveted it specifically pops up on their system when you enter a Porsche reg. We used to use them but grew to a point where self cover was more viable. We never really had any issues but I was not aware of any of my customers needing to claim

Absolute sharks! Purchased 10 warrantees over a 2 month period spending almost £1000 with them so that my customers could have peace of mind after purchasing a car from me. The first customer who approached Warrant wise for a repair was fobbed off with some lame excuse as to why they would not pay for the repair. I ended up paying over £600 (trade) to repair the car myself on top of the cost for the bogus warranty. When I called warranty wise up to complain I was told that the service history was incomplete even though the car was serviced a week before the customer took the car and that the service history was very good with lots of stamps in the service book. I then pointed out that when taking out the warranty on their website it gave me the option to select part service history which was accepted and they went ahead and took my payment. Today someone from warranty wise called me and told me that only the last year of services is necessary! They change their rules on a daily basis. Finely, they told me to read their small print with regards to terms. They are typical in this industry, very happy to take payment but more than reluctant to fulfil a warranty! Total rip off merchants, I would not touch them with a barge pole! One of my customers told me a long time ago that a warranty is not worth the paper it’s written on, at the time I disagreed, how right he was.

Point proven. 100 quid warranty in won't pay out shocker.

Nitro... said: But STILL no one in the Midlands... Cause they can't afford one

Personally I wouldn't bother with any warranties that aren't manufacturer-backed - there's basically no incentive for them to pay out. Whereas if your BMW or Porsche warranty (the 2 I've had/have) cause you trouble because the companies that provide them give you hassle, eventually the manufacturer will start chewing them out as it reflects badly on them.

Avoid this warranty provider at all costs. I recently purchased a vehicle and this warranty and I can honestly say it is a waste of money. My first claim was rejected on the grounds of it not being covered. It was clearly covered in the warranty booklet. They used a technicality of it being a BMW additional part (obviously not listed) to try and get out of this claim. The garage where I purchased the car upgraded the warranty at the cost of, I believe, a 1000 pounds (total 2600) to platinum. They then, eventually (after me having to hire a car). The next claim, baring in mind it was on covers everything platinum) they came back with it was a result of manifest (meaning use of the car). This (over a period of many weeks and more car hire) resulted in in eventually being fixed. predominantly on the garage thretening to withdrawal business from them. I subsequnetly tried to cancel and they obliged after many many unreturned calls with an email saying "we have cancelled the policy and you will recieve no money back'. Absolutely shocking customer service and warranty. Ignore the so called positive reviews and focus on the negative ones as I am sure these are more accurate of REAL customer experience. If you are looking for a warranty LOOK ELSEWHERE. NOT ONLY DOES THIS WARRANTY CHALLENGE EVERYTHING CLAIM YOU WILL MAKE, BUT YOU ONLY GET THE COUTESSY CAR FOR THE TIME IN REPAIR. THAT IS WHEN THE MECANIC IS WORKING ON IT. NOT BEFORE. NOT UNTIL COLLECTION. THE X AMOUNT OF HOURS THEY WORK ON THE CAR. AGAIN, USELESS.