718 Cayman S Service History - Page 5 - Boxster/Cayman - PistonHeads UK

Have you asked the OPC? Perhaps there was a service in between that didn't get stamped in the book?

I emailed them when I got home (250 mile away) as the service book wasn't with all the paperwork. They said they'd send me a replacement service book and apologised. The one I've just received in the post has obviously just been written up from their service records as it's all the same pen, handwriting and stamps.

Shouldn't the 2nd service been done in March 2021 and not November 2022 i.e it's 20 months late?

said: (Tried to quote Panamax) That's not the case though is it, it should of had a major service March 2021. It doesn't appear to of had that with just an oil service it November 2022, 20 months late, to me that's no oil change for 44 months. I wouldn't be happy with that. Wonder if it had a non franchise service in 2021??? Edited by jimmy p on Monday 7th August 12:45

That's my thoughts Jimmy. Would you try and reject it?

Well if the engine went what would Porsche say. This will be a problem come sale time, phone a different opc up and make out you were looking at selling the car with that history and see what they say, cars with that history tend to get retailed through someone like synter select rather than opc's, I would be either looking to reject or if I really love the car looking for a substantial discount

A few months late?? The second service was almost 2 years late. Should have had a major service in March 2021 including possible spark plug replacement. Also missed the oil change in March 2023. 'Full service history' is wrongly increasingly seen as the car has had all its manufacturer approved services at the correct time and mileage but this is increasingly rarely the case. Unless you specifically asked for dates and mileages and exact service work done you would probably be struggling with reject route tbh. Rather depends on your OPC relationship. Does look they have pulled a fast one with the old 'its in the post' chestnut/cover up. I would speak to them to see how they intend resolving the issue. The gaps in the service history will undoubtedly affect the cars value and will doubtless be picked up on when you sell the car on. But if you are happy with the car and can live with the sketch history suggest a part refund perhaps but good luck with that.

Thanks folks. I've emailed them to see what they say. I love the car and it was a 1 owner with 22k miles that cost me £45k. If I was to keep it what would be a reasonable amount to be refunded? I am not happy at all tbh.

As far as I know, Porsche GB keep the full PSH electronically. At least I hope so as I lost my paper service history years ago

In the light of their sharp practice I would also request a rev range report to be undertaken at their expense ( most decent OPCs charge £100 for the privilege) especially if it is a manual.

It's a difficult one, you have paid a premium for an opc car. What you have been supplied with is a car with a sub standard s/h that I would expect a non opc or to be selling, doubt a lot of Porsche specialists would be happy selling with that gap in the history. It really is a case of how much would you want back to make you happy with the deal. I would also want it in writing from Porsche GB that they will honour any engine claims under warranty should the worst happen with that history. That might push them to giving you your money back if that's the route you decide.

It's PDK so shouldn't be an issue and the dealership is around 250 miles away. I know the rev limiter works though lol. I had been looking for ages for the right spec and bought this without seeing it due to the distance. I thought it'd be ok buying from Porsche with a 2 year warranty.

bigtime said: Shouldn't the 2nd service been done in March 2021 and not November 2022 i.e it's 20 months late? Yes, my slip-up. I lost a year somewhere. 20 months late is a bit of a stretch. As someone else said, I wonder if it had an oil change somewhere in between, perhaps at an indy? We often hear these days about main dealers chucking old service paperwork away due to data protection etc. Overall I agree it seems reasonable for you to press Porsche for a proper explanation of that FSH.

bigtime said: What would people advise? One service apparently missing but the next still within the 20,000 mileage interval. And they were confident enough to stick a warranty on it. Edited by Panamax on Monday 7th August 13:46

A remarkably similar experience posted on the PCGB forums about a month ago - wonder if it was the same OPC (Notts from memory). To be fair they did (quite rightly) bend over backwards to rectify what seemed to be a genuine error and the buyer was very satisfied in the end.

elisered said: A remarkably similar experience posted on the PCGB forums about a month ago - wonder if it was the same OPC (Notts from memory). To be fair they did (quite rightly) bend over backwards to rectify what seemed to be a genuine error and the buyer was very satisfied in the end. This is my first Porsche so was looking to join PCGB. Do you know what the outcome was?

Response from Porsche dealership below: Please don’t worry about it – 'I’ve investigated and yes, the service did have a gap from when it was originally due 03/2019. By carrying out the major service on 27.04.2023 (including all additional maintenance items), we were able to align the Porsche service history. The car has had all three services and so does have correct FPSH. Any Approved Porsche must pass our 111-point check for us to retail it & more importantly, set up an extended warranty. Rest assured, all necessary checks and maintenance work has been carried out as per Porsche requirements. Your next service is due 03/2025, just under two years from the recent service we carried out. I hope this reassures you on things however if you’d like to discuss this further, please let me know'. The OBC tells me the service due is December 2024 which I am not too bothered about. However, I am reading the response as it has had 40 months between the 1st and 2nd service and according to the service book never had spark plugs changed. Any ideas welcome.

Response from Porsche dealership below: Please don’t worry about it – 'I’ve investigated and yes, the service did have a gap from when it was originally due 03/2019. By carrying out the major service on 27.04.2023 (including all additional maintenance items), we were able to align the Porsche service history. The car has had all three services and so does have correct FPSH. Any Approved Porsche must pass our 111-point check for us to retail it & more importantly, set up an extended warranty. Rest assured, all necessary checks and maintenance work has been carried out as per Porsche requirements. Your next service is due 03/2025, just under two years from the recent service we carried out. I hope this reassures you on things however if you’d like to discuss this further, please let me know'. The OBC tells me the service due is December 2024 which I am not too bothered about. However, I am reading the response as it has had 40 months between the 1st and 2nd service and according to the service book never had spark plugs changed. Any ideas welcome.

I wouldn't accept that response, they are clearly trying to fob u off. They know they have cocked up. 40 months between oil changes is unacceptable on a mondeo let alone a Porsche. Porsche themselves clearly state servicing is every 20000 miles or 2 years whichever comes first. Do you think they will leave it 40 months before contacting you to tell you your next service is due?? Stand up for yourself, if you had seen this car for sale privately with that service gap would you of bought it??

Thanks Jimmy, I've replied 'Are you confirming that the service book is correct and that there’s been a gap between the 1st and 2nd service of over 44 months and that the spark plugs have never been replaced See what they say.

Unconvinced tbh. Did the OPC actually change the oil in April this year you didn't mention it? Or was the last oil change in November 22? And they are suggesting the next oil change is 2 years later Nov 24. It will need spark plugs. If you like the car and intend keeping it and not rejecting I would push for a reasonably large refund because of the dodgy and missing history.

bigtime said: Response from Porsche dealership below: Please don’t worry about it – 'I’ve investigated and yes, the service did have a gap from when it was originally due 03/2019. By carrying out the major service on 27.04.2023 (including all additional maintenance items), we were able to align the Porsche service history. The car has had all three services and so does have correct FPSH. Any Approved Porsche must pass our 111-point check for us to retail it & more importantly, set up an extended warranty. Rest assured, all necessary checks and maintenance work has been carried out as per Porsche requirements. Your next service is due 03/2025, just under two years from the recent service we carried out. I hope this reassures you on things however if you’d like to discuss this further, please let me know'. The OBC tells me the service due is December 2024 which I am not too bothered about. However, I am reading the response as it has had 40 months between the 1st and 2nd service and according to the service book never had spark plugs changed. Any ideas welcome. You paid a premium for a OPC car with the 2 year warranty this full service history. I wonder if you went there with a Porsche with a 40 month gap in the service history whether they would allow to put a Porsche warranty on it ! I think not. I would reject the car on that basis and look for another one, when you come to sell it buyers are going ask you the same question re it’s missing history. Some one at the dealer hasn’t done basic checks on the car when they bought it in and are trying to cover their mistakes.

av185 said: Unconvinced tbh. Did the OPC actually change the oil in April this year you didn't mention it? Or was the last oil change in November 22? And they are suggesting the next oil change is 2 years later Nov 24. It will need spark plugs. If you like the car and intend keeping it and not rejecting I would push for a reasonably large refund because of the dodgy and missing history. Oil wasn't done in April 2023 just drive belt and air cleaner. The November 2022 service was oil and brake fluid. This rings true with the car that tells me next service is due dec 2024. The car drives lovely and I only want to reject as a last resort. It's what's a reasonable amount to refund that's the?

Be interesting to know whether this was a Porsche owned or franchised OPC which could well determine if Porsche GB would show an interest. Shabby behaviour tbh and I would reject the car unless the OPC refunds you accordingly to your complete satisfaction representing the cars diminution in value and undertakes the required work.

I purchased a March 2017 approved Cayman S from Porsche 2 weeks back with what I thought had FPSH as the website states this is the criteria for approved used and it has a Porsche 2 year warranty. However, the service book was posted to me which I've received today but to me the service history isn't full as it's the below: March 2019 on 13k miles - Oil and brake fluid November 2022 on 21.5k miles - Oil and brake fluid April 2023 - 21.6k miles - Air cleaner replaced, drive belt replaced and tyre sealing replaced. What would people advise? Edited by bigtime on Monday 7th August 16:12

It’s one of the below: Welcome to the Porsche Retail Group, a wholly owned subsidiary of Porsche Cars Great Britain. What would think was a reasonable request for Compensation - £2k? Edited by bigtime on Monday 7th August 16:19

At the very least, how long realistically are u going to keep it, if only for a year or two I would reject it as it will be problematic come sale time. Maybe if u intend keeping 6 years plus and u service and look after it properly it will become less significant with time

Plan on keeping 4/5 years but I also planned the same on my previous car and that lasted 16 months.

bigtime said: , I've replied 'Are you confirming that the service book is correct and that there’s been a gap between the 1st and 2nd service of over 44 months and that the spark plugs have never been replaced See what they say. Shocking response in my opinion to what I asked above. The service schedule has been brought up to date – assuming you’re querying the spark plugs because they’re not stamped? As I do not have access to service history, I will ask my team in service about this and get back to you as soon as possible to discuss.

I think this needs escalating to Porsche GB customer services imo. This car should never of been Porsche approved with this history. Try selling it back to another opc!!

I’ve emailed them back to say I am seeking legal advice to reject the car as we are just going round in circles. I’ve only been emailing the sales adviser. Would it be best to contact Porsche GB or the dealer principle I bought the car from. Not happy as sold my perfectly fine AMG privately after I’d put a deposit down on this so won’t have a car.

Never had a Porsche, but i am in the market for one now, albeit a 981 not a 718. As a complete newbie to Porsche even i know service history, OPC or independent as the car ages is everything. If i was in the market for a 718, would i buy yours with that history.....NO WAY. Really nice car or not, ,take it back all day long for me, you will have problems moving it on otherwise. I seen a nice 981 GTS for sale through a non Porsche car dealership in Cheshire. Stated full history, but when i pushed about dates etc there was a gap. Car was 2014, so serviced 2016, 2018 ,2022. What happened to the 2020 service was my obvious question, reply was missed service because of covid. 4 years without a service on a Porsche ! I did not bother to view, and a shame as it was very low mileage.

I had the exact same issue looking at cars at independents. I got that sick of looking at cars with incomplete service history that were supposed to be FSH I thought I’d just look at Porsche approved as it states on the website they must have FPSH blah blah blah.

bigtime said: I had the exact same issue looking at cars at independents. I got that sick of looking at cars with incomplete service history that were supposed to be FSH I thought I’d just look at Porsche approved as it states on the website they must have FPSH blah blah blah. Good luck, i hope you get this resolved to your satisfaction. Please keep us all posted, it will be interesting to see how this pans out.

I suspect the schedule was a victim of Covid. But on the plus side it has only gone 13k and 8.5 k between oil changes. And one delayed brake fluid change, but these are over cautious. If you really like the car and can get the plugs changed FOC I would think twice before rejecting. Perhaps ask for the next service for free?

I would e-mail the DP ,sales manager and also Porsche GB. I would also phone them all and tell them that this service is totally unacceptable. I'm sure the Porsche franchises should not sell cars with this type of patchy history. If you were open to keeping it I would say 2k refund for incomplete SH, plugs changed now foc at your nearest opc at their expense, along with your next service paid for in full. Even then I wouldn't be sure, ask your nearest opc wether they will let you extend your warranty after the 2 years with no oil change for 44 months??

I’d be happy with that outcome Jimmy as I’ve enough going on without having to look for another car and am more bothered about the loss in value when I come to sell. On collection I was told as long as I get it serviced at a Porsche centre in circa 2 years time I’d be able to extend the Porsche warranty for another 2 years at a cost of around £1600 and no inspection would be required as long as the current warranty hadn’t lapsed. Saying that their word doesn’t mean much tbh.

If you are determined to keep the car rather than reject it you need to get confirmation from Porsche GB themselves not just the dealer regarding the future warranty renewal I would look to receiving around £4k to represent diminution in value.

I agree with @Discombobulate. The car was clearly not sold as described, so there should be some form of conciliation on the dealer's part, but I'm struggling to spot a 40 month gap in the service history. Seems it was 19 months late for an oil change, but unless it was being used for a lot of short journeys in that period, probably not an issue. It didn't cover enough miles that I'd be worried. Brake fluid change intervals are definitely frequent enough to avoid issues. If it were me, I liked the car, and I was planning to maintain a Porsche warranty for the foreseeable (leaving any major risks firmly with the Porsche dealer) I'd proceed as follows: Make clear to the dealer that the car was not sold as described, but that you are willing to keep the car with reasonable compensation for having been misled by their advert. Might be a good idea to remind the dealer that the sale was in breach of the Consumer Rights Act 2015, as the car was not accurately described. Consequently, as long as you inform them within 30 days, they are legally obliged to take the car back for a full refund if that's what you want. Even if you are outside 30 days they only get one shot at putting things right to your satisfaction, after which they can either give you your money back minus any deduction for your usage, or they can agree to offer some money back for the lack of FSH as advertised. You need to get a record of the complaint to them in writing. Wouldn't worry about engine oil, it was changed end of last year, but I think it was due a set of spark plugs back in March. As part of the adjustment they should arrange for a vehicle inspection and change of spark plugs at a Porsche dealer convenient to you at their expense. £2k seems reasonable as compensation for selling the car with incorrect description. Personally I'd go down to £1.5k (or maybe lower) if they are willing to let another dealer check the car over and fit a new set of spark plugs. Finally, I think you should ask them to undertake, in writing, that should the car be refused a Porsche warranty on the basis of the long gap in service history in future, they will cover any loss of value or expenses occurred to you as a result. Only really meaningful if you are planning to keep the car within the official dealer network, but personally, I'd probably make that a deal-breaker for them. I know how hard it can be to find a used car that you like, and none of them are perfect in my experience. It doesn't sound to me like you got a terrible one by any stretch, so you'll need to go with your gut feel on whether it's one you want to keep. I probably would if I liked it. Liam

Depends on the detail with the actual wording in the 111 point check regarding the SH . The definition of a F PSH .The “full “ word . If it’s been passed , “ brought up to date “ to be given its insurance backed warranty , stamped in then it’s gonna be rolled on if it’s not lapsed . So I can’t see where it’s been wrongfully described to trigger a consumer rights money back scenario. It made it to Porsche approved , you have a warranty and will continue to buy added yrs up to the warranty term 15 Y ?

Fiammetta said: Depends on the detail with the actual wording in the 111 point check regarding the SH . The definition of a F PSH .The “full “ word . If it’s been passed , “ brought up to date “ to be given its insurance backed warranty , stamped in then it’s gonna be rolled on if it’s not lapsed . So I can’t see where it’s been wrongfully described to trigger a consumer rights money back scenario. It made it to Porsche approved , you have a warranty and will continue to buy added yrs up to the warranty term 15 Y ?

It is FAR from a FULL service history. A service every 2 years really is the absolute minimum (what Porsche themselves specify), alot of Porsche owners still service them yearly!!

bigtime said: However, the service book was posted to me which I've received today ................. I may have missed it if it has already been mentioned, but, has it occured to you they did not forget the service book but chose to not hand it over in case you had a problem with it?

It had occurred to me 981 but thought accusing them of this wouldn't make a difference as the facts are clear it's been serviced 20 months late.

Response below to me looking at rejecting the car. Your Porsche has had services carried out on the following dates: 03/2019 11/2022 (this was done later than scheduled) 04/2023 All I needed to clarify was the spark plugs, as it looks like these haven’t been stamped, is that correct? The above service history will pose absolutely no problems with resale, as they have all been completed and carried out by a Porsche main dealer. I would rather the opportunity to talk this through with you before discussing anything else at this stage. Please leave this with me and we will get back to you today.

Sounds like a ticking time bomb to me. No amount of compensation would make me feel confident with the car. That is not FULL service history at best it's incomplete and inconsistent. I wouldnt buy a car with that service history so I'm sure others will feel the same so it's got to harm resale big style. Reject car and ask for a FULL REFUND immediately. Dealer tried it on and will continue to fob you off IMHO

"Will pose absolutely no problems on resale" says who. Everyone on here would have a problem with that history if looking to buy, dealers included I would imagine, that salesman I'm afraid is full of sh it!!

I've said I am happy to discuss a way to resolve this either by compensation or me rejecting the vehicle but there’s no argument that a service 20 months late is classed as acceptable, FPSH and won’t severely affect the cars value now or come resale.

If u can't trust a Porsche main dealer over a car having a Full SH we really are up against it. Lesson to all here about inspecting SH of a car in fine detail even at dealers before purchasing. I'm afraid it looks like you put too much trust in the dealer buying without seeing the history first, it would of been available to them even without the book (on porsche database) so they knew what they were doing imo.

I know Jimmy and appreciate yours and everyone's input. It stated FPSH so I believed them. I am 250 miles away from the dealer and couldn't check condition etc but trusted them and the advert. Where do you stop though as the advert also stated 1 owner, 18 way seats and electric folding mirrors etc but didn't check these till collection and the V5 arrived

Would you of bought the car knowing the history?? I don't think you would. That's exactly why they have deceived you imo of course!! Very poor form, they need to sort this out quickly before they get any further bad publicity from it!!!

bigtime said: Response below to me looking at rejecting the car. Your Porsche has had services carried out on the following dates: 03/2019 11/2022 (this was done later than scheduled) 04/2023 All I needed to clarify was the spark plugs, as it looks like these haven’t been stamped, is that correct? The above service history will pose absolutely no problems with resale, as they have all been completed and carried out by a Porsche main dealer. I would rather the opportunity to talk this through with you before discussing anything else at this stage. Please leave this with me and we will get back to you today. No problems with resale ? 44months between the cars first service 03/2019 and the cars 2nd service 11/2022. Then the car was serviced again 5 months later 04/2023.....whats going on there ?

TJC46 said: No problems with resale ? 44months between the cars first service 03/2019 and the cars 2nd service 11/2022. Then the car was serviced again 5 months later 04/2023.....whats going on there ? It was serviced 5 months later to do the belt change. I assume this is every 6 years so needed doing and was on time if so. I've just checked the MOT history and it looks like it's not been used for ages. 1st MOT Feb 2020 - 19,766 miles 2021 no MOT 2nd MOT feb 2022 - 21,471 miles 3rd MOT March 2023 - 21,609

Agree Cossers. At least I know it hasn't been driven many miles after the late service.

jimmy p said: It is FAR from a FULL service history. A service every 2 years really is the absolute minimum (what Porsche themselves specify), alot of Porsche owners still service them yearly!! As said define FPSH ? It doesn’t specifically say words like “serviced to schedule “ or similar . It does infer here and else where it had to be main dealer ….which it has been . Even the 111 check says words to the effect “ service book “ ( and the other books ) present . It doesn’t say correctly filled in or on time ……that’s my point .If it did then you have a case . MoT history suggest a 2 y lay up - Covid / WFH ? . ————-/—————- Regarding the late posting of service book and the long range transaction, what we need to find out is how long the OPC has has it stocked ? Where I am going with this is wondering if there’s been several prospects put off ( local guys or simply more diligent) when they spotted the 44 month gap ? So after a few aborted sale’s attempts the OPC tried the “ it’s in the post tactic” ? Even though a few taps on one of there key boards either you eye ball or relieve e Mail of stuff on Porsches data base re visits / recalls / spec or what ever ? My interest in this is on a few levels . 1- i did a long range transaction with a U.K. OPC and it was everything one would expect , indeed the car a Macan SD was clocking 20 K annually so has a stamp every yr + brake fluid . A service prior to me taking it after 6 months and 8 K , with stamp + brake fluid . This was February last yr .Come May when it warmed up the AC switched off every time the outside temp reached / exceeded 20 degree . Took it back , they told me it had missed a software up grade - so kept it overnight and redid the software.Worked fine since . Strange because one of the 111 points is all the upgrades have been done . They were very apologetic . Took it in last week with a grumbling wheel bearing , fully expecting to pay as like tyres / brakes / wiper blades in my book they are wear n tear items .But nope they did it under the warranty. Car is a 2014 on 85K , I have put 36 on in 18 months .They also this time wanted it longer to do another software upgrade .I enquired what kind ? They said something to do with dash lights what’s ever that is ? It’s never been out of the dealer network. Secondly my theme here pushing back on the rejection thing , is if it’s always been in the dealer network has a warranty ( which can be extended without any more checks ) and you intend to keep it in the dealer network then because of the deliberate ambiguity of the 111 point check “ books present “ and no set definition of the “ FULL “ bit of PSH , there “ brought up to date “ etc etc . As far as after part ex in the future OPC s policy changes re milage / modal , even customer buying history , so you can’t accurately place a figure on a compo figure anyhow that will stick in court . We haven’t even gotton around to the Arthur Daily used car guys . Buyer be aware . Sure it’s chipped off a piece of dealer trust …..but how much did you have left theses days ?

I would say with that service history I would run a mile. The OPC actions and responses so far would leave me with no trust in their words or actions. There are plenty more cars out there and they will only be getting more plentiful as the summer draws to a close and the backlog of used and nearly new cars at OPC carries on building up. If it were a Fiesta that had such a woeful history would you have binned it off or still be having second thoughts? I am constantly amazed at the free ride Porsche and OPCs seem to be given for such poor service.

Om said: I would say with that service history I would run a mile. The OPC actions and responses so far would leave me with no trust in their words or actions. There are plenty more cars out there and they will only be getting more plentiful as the summer draws to a close and the backlog of used and nearly new cars at OPC carries on building up. + 1

Agree. There are a number of GT3s I know of that had their 2 year service late due to Covid restrictions in 2020. I was lucky mine was serviced at just on 2 years old just before OPCs closed up in late March 2020. Porsche said they would honour the warranty on cars that were serviced a few months late due to the pandemic. The OPs case is totally different due to the much bigger time scales and blatant gaps involved. Yes you may get someone who would be prepared to overlook the discrepancies and buy the car when you sell it on but most buyers would be put off and look for another car. The OP is recommended to do the same and as others have rightly losted, it is hardly a rare car especially now approaching the end of summer.

The selling dealership has rang and asked where do I want to be. I said £3k and they pay my local Porsche centre to change the sparkplugs or I'll reject the car. He's getting back to me on Thursday.

Hope u get a satisfactory outcome, whatever. The lack of use does mitigate it a little but I think you are right to push for as much as possible so you are happy. Full service history definitely doesn't mean 44 months between services in the majority of Porsche owners opinion as can be seen on here. All the best, at the end you have to do what's right for you not any of us!!!

Nuttbelle said: Sounds like a ticking time bomb to me. Some of the comments on here over gaps in previous service history crack me up. It reminds me why I'd sometimes rather px a car than deal with private buyers wearing anoraks and sandals. Take what you will but a Porsche with 'patchy' or independent garage serviced history can be given the warranty provided Porsche have fully inspected it through the 111-point check, confirmed that no non-genuine parts/extras have been fitted AND given it a major service. I can only speak for 981 service book, but if the same plug change (every 4-years) is a tick box, a cross in the box will mean they haven't been done. Then they can retail it and warranty it. If it was a turd rolled in glitter they'd have punted it out through auction or non-franchised dealers within the network. Whether it can be described as a 'full service history' is debatable but that falls on the due diligence of the buyer who could have asked to see the service book before proceeding. If I was buying that car from the current owner and it was still in the network with a warranty it wouldn't be a deal breaker for me. Any car is only as good as its last service.

Lack of use would put me off - just over 100 miles in 12M. My 1 owner car had stood around for ages before I bought it - despite passing an 111 point check, it soon needed a battery, brakes (corroded inner faces) and aircon was pretty knackered (and has never really worked since) all of which I believe were attributable to that. Fair enough the battery and brakes probably would’ve needed changing soon anyway but the MOT failure for a substandard tyre repair, plus headlights being set to driving on the right, neither of which were picked up by the OPC 111 point check are a factor in why I’ve never used a main dealer for servicing (unlike every other car I’ve had). Mine doesn’t get much admittedly use so maybe bit rich for me to be commenting about low miles in that 3yr period on the car in question but if it was my daily I’d have been looking for something with more regular use. I’ll be amazed if you get any monetary compensation but ‘if you don’t ask…’. Edited by cslwannabe on Tuesday 8th August 20:37

bigtime said: The selling dealership has rang and asked where do I want to be. I said £3k and they pay my local Porsche centre to change the sparkplugs or I'll reject the car. He's getting back to me on Thursday. Unless you are seriously worried about the car (which I wouldn't be) my suggestion is just take what they offer and feel pleased with yourself getting a decent outcome. You'll have bought a very fine sports car at a good price! Depending on use cycle the spark plugs might be absolutely fine at that mileage, but it's never wrong to loosen and retighten them after a few years to suppress the risk of them getting stuck.

Thanks everyone for the input. Really interesting that some say it’s fine and others suggest it’ll blow up in a week lol.

I'd buy a car with a gap that big. Especially if the gap was low miles, and the car had only been serviced by Porsche dealers and maintained a Porsche warranty. Pretty sure plugs are changed at 6 years regardless of mileage, but might need changing earlier. It's not a time bomb, and it's not going to blow up in a week. I think your ask of the dealer is reasonable in the circumstances, and wish you a lot of luck in concluding things to your satisfaction. Liam

If you were to try and sell a car with your history to an OPC, you can be damn sure they would use the lack of servicing to low ball you majorly. So unless you got a huge discount when buying it, I'd give them their own medicine and either return the car or get a huge discount.

The car was up for 45k and I ended up paying £45,225 as we went halfs on them fitting cruise control that it didn’t have that I wanted.

bigtime said: The selling dealership has rang and asked where do I want to be. I said £3k and they pay my local Porsche centre to change the sparkplugs or I'll reject the car. He's getting back to me on Thursday. How did you get on ?

The Porsche centre Manager is supposed to be phoning me today as he was off yesterday. Hasn't rang yet.

They’ve offered to refund me £2k, put in writing the warranty will still be valid and pay for the spark plugs to be changed at my local OPC. Think I am just going to accept it as looking for for similar cars that nothing that I fancy within budget. I paid my maximum budget of £45k and it’s a 2017 cayman s, 1 owner with 21k miles, PTV, PDK, PASM, Chrono, 18 way seats, electric folding mirrors, Bose, leather dash which was a must, PDLS, heated steering wheel, bigger wheels, leather seats and a few other things. Only thing I had to compromise on was no sports exhaust.

What about accepting the 2k refund and plugs but getting them to go halves on a sports exhaust, worth a try???

The offer on the table is the best as I tried for more. I am happy enough with the standard exhaust as it’s the first rear/mid engined car I’ve owned so just having the engine behind me is good/loud enough as didn’t realise the exhaust gets louder without the sports exhaust when in sports and sports plus.

Sounds like you have made your mind up, pocket the refund then and start to enjoy your new car. Post some pics up, sounds a nice spec!!

bigtime said: They’ve offered to refund me £2k, put in writing the warranty will still be valid and pay for the spark plugs to be changed. Job done. Enjoy the car.

I think that’s a good result. Thanks for the update. Enjoy your car.

Thanks folks and I’ve just emailed them to accept the offer. I am looking at it as a £43k car now with a 2 year Porsche warranty, brand new tyres all round, belts been changed and new plugs. I’ll enjoy it like you all suggested . It’ll make me keep it longer as the service gap will become less of an issue the longer I have it with more services under its belt. Just had an email from Mercedes about my c63 AmG that I had serviced earlier in the year. They had completed the wrong service so have sent me £150 in John Lewis vouchers as an apology. I can see why people use decent independents now.

bigtime said: Thanks folks and I’ve just emailed them to accept the offer. I am looking at it as a £43k car now with a 2 year Porsche warranty, brand new tyres all round, belts been changed and new plugs. I’ll enjoy it like you all suggested . It’ll make me keep it longer as the service gap will become less of an issue the longer I have it with more services under its belt. Just had an email from Mercedes about my c63 AmG that I had serviced earlier in the year. They had completed the wrong service so have sent me £150 in John Lewis vouchers as an apology. I can see why people use decent independents now. Great deal. Now forget and enjoy the car. I would have accepted it.

bigtime said: They’ve offered to refund me £2k, put in writing the warranty will still be valid and pay for the spark plugs to be changed at my local OPC. Think I am just going to accept it as looking for for similar cars that nothing that I fancy within budget. I paid my maximum budget of £45k and it’s a 2017 cayman s, 1 owner with 21k miles, PTV, PDK, PASM, Chrono, 18 way seats, electric folding mirrors, Bose, leather dash which was a must, PDLS, heated steering wheel, bigger wheels, leather seats and a few other things. Only thing I had to compromise on was no sports exhaust. I think that’s a good result. You can put it behind you now, and start enjoying the car.

bigtime said: Thanks folks and I’ve just emailed them to accept the offer. I am looking at it as a £43k car now with a 2 year Porsche warranty, brand new tyres all round, belts been changed and new plugs. I’ll enjoy it like you all suggested . It’ll make me keep it longer as the service gap will become less of an issue the longer I have it with more services under its belt. <snip> Looking at all the desirable bits on the spec, and the deal they gave you put things right, I think that's a really positive outcome. I am very confident that any small doubts concerning that service interval will fade completely as you start to enjoy using the car. Sincerely hope it's all plain sailing from here on in! Liam

As others have said “ enjoy the car “ We can see why you want to keep it great spec . From a reliability pov it makes zero difference, it’s now all about building a future SH . FWIW we have our two Porsches serviced annually.The Macan SD clocks around 24 K miles in 10 months anyhow we use a OPC as under used warranty.The box i DIY it gets fresh oil 4-5 K all parts genuine and I self stamp the book but it’s only £15 K s worth of 987.2 - 2.9 flat 6 . I guess they stumped up and agreed to fund the plugs because further escalation up in any direction or further media exposure in any direction inc a trading standards look in would just be embarrassing for them and trash there longer term reputation. So in effect it’s basically hush money imho . Reliability pov materialistically the 44 m gap makes zero difference . As time and more services go by any perceived / or real ( arguably?) residuals erosion evaporates .The spec, superb btw ,milage , condition , and recent services / work will all overshadow this gap in three yrs anyhow . Enjoy the car .

Just been out in here today. Coming from a 510 bhp c63 I can’t believe it only has 350bhp and the PDK is on another level. I can now stop looking for a replacement cayman as well .

Pictures...............

Lol it’s filthy now. Just have the one from collection.

Congrats OP - looks a nice example from the spec you've posted too. Glad you got the resolution. Interesting comment on the AMG vs Cayman differences, enjoy the car!

Cheers! The AMG pulled harder when I could use full throttle but struggled to get the power down below 50mph and was quite frustrating.

Nice colour, can see why you didn't really want to give it back, enjoy

Don’t want to derail the thread but just a quick question. Next year I will be looking to buy a Cayman, I will spend about £50 - £55k the 2.5 GTS is on my radar. Is it recommended for this price range and what should I look out for ? Thanks.

[quote what should I look out for ? Thanks. [/quote] Nothing in particular imho . Just the basic used car knowledge.It’s a lottery/ crap shoot even with brand new . But you are very welcome to share your experience with us .

anonymous said: [redacted] Missed service time bomb?

Lol these cars love being thrashed and are the better for it.

anonymous said: [redacted] I thought I could hear something as well

Whistle said: Missed service time bomb? I hope not, I hate it when service history is a month out. 44 days would really stress me out

Nuttbelle said: I hope not, I hate it when service history is a month out. 44 days months would really stress me out

Fnumber1user said: 44 MONTHS , WTF ?!

I know you were mate. It’s booked in for plugs next week and they said they’d do a health check on it. Hopefully nothing else will arise.