This new warranty at OPC nightmare!!

Sent car in for warranty renewal, I need to get a genuine Porsche battery, inside front wheel liners, four wheel alignment done, any suggestions where I can get original parts apart from Porsche themselves?

http://911uk.com/template.php?page=82

Sorry about your troubles, I would suggest using a different OPC in future. I promise you that they are not all like this

can you recommend one I went into the west London OPC

I asked for the "free" health check that some OPC's participate in, but specifically mentioned that I need to re-new the warranty, so would like to know what needs to be replaced, before I "pay" for the 111 point inspection. Having said this the battery seems to one the OPC's all identify. The wheel liners and GEO are a first on me. I had to get the RMS repaired and the front discs replaced before they would extend my warranty.

Hmm, seemed you picked a corker. I had more negative than positive experiences at Chiswick, but had to go there there as I had the warranty and they are closest to me. I celebrated (literally - I took some ribena's and fruit shoots from their fridge) on the day I had my final service there (car no longer warrantied). I'm so glad I dont ever have to go back there. PS - the ozzie (?) guy in charge of the 'service consultants' is actually okay, the others are all complete numbnuts. PPS - dont just take my word for it though, I think there is someone on here who likes chiswick (a TT owner I think, cant remember exactly).

A Geo to get the warranty That's a new one. While I will not pass comment on West London OPC I can highly recommend Mid Sussex (Burgess Hill), they seem to take a more customer friendly view on things.

It doesn't surprise me Dave as if your tyres are near the limit they will also expect you to change them before the warranty is issued. In fact, any item which "isn't" covered under warranty has to be rectified before the warranty is issued, my brake discs for instance!!. :dont know:

I have just gone through the 111 point check sheet, it does not mention anywhere about the front wheel arch liners, should I bring this up with them as they only have a very minute crack in them? I feel this new warranty scheme is just crazy, also forgot to mention that they also want me to purchase a new key fob as my button is slightly worn???

You're having a laugh surely. :nooo:

no laughs or jokes my friend this is all very true

FFS, that is ludicrous. get on the phone to anyone that will listen and rant. Don't stop ranting until those idiots see some bl00di sense... It is either THE most ridiculously specified document in history or it's being implemented by complete idiotic pedants who have no concept of Customer service/retention or indeed common sense. A key fob button..........

tell me about it, I wasn't impressed they must think people stupid, as far as I knew it anything that comes faulty within the111 point check that's what has to b sorted, it does not mention anywhere on the check list about arch linings or a key fob, I mean come on I have a perfectly fine battery in the car and I'm going to have to spend over £150 for that has a Porsche sticker on it even tho Porsche get their batteries from Bosch

:hand: get over to OPC Byfleet aka Camtune http://www.porschehost.com/home.asp?opc=41 Byfleet, Surrey not too far from Jct 10 M25 much nicer, speak to Tim the main service man

hate to say 'I told you so', but... I TOLD YOU SO... :hand: and similar other comments on numerous threads since the new warranty conditions were announced! If you read the T & Cs of the used car warranty they can refuse to renew if ANYTHING needs doing to the car - regardless of whether it is covered by the warranty or the 111-point check! So a scratch here, a scored brake disc there, a cracked piece of trim, etc.... I'm amazed anyone still goes to an OPC with anything other than a car under new car warranty, to be honest :?: