Vodaphone tracker problems - Page 4 - Boxster/Cayman - PistonHeads UK

Anyone else having trouble ? Vodaphone tracker on my new boxster. Says I’ve got to take it back the the opc to be rectified. Seems a load off hassle My opc being 120 miles away.

Mine was done today and was successful apparently , I say apparently as im working from home today so havent used car , im guessing the OPC will need to do a hard reset on it

Charlie_1 said: Mine was done today and was successful apparently , I say apparently as im working from home today so havent used car , im guessing the OPC will need to do a hard reset on it Cheers. Did they do it while you waited ?

Anyone getting Vodafone tracker issues on their older cars? I received an email last week that my 2006 car's tracker has failed its health check. Am wondering if it's a coincidence or not...

braddo said: Anyone getting Vodafone tracker issues on their older cars? I received an email last week that my 2006 car's tracker has failed its health check. Am wondering if it's a coincidence or not... I did too, 2010 car. Forgot about it until reading this.

L.Len said: Anyone else having trouble ? Vodaphone tracker on my new boxster. Says I’ve got to take it back the the opc to be rectified. Seems a load off hassle My opc being 120 miles away. Yes, I have exactly the same issue/correspondence on my July 2020 Cayman. Similar distance to OPC. And OPCs are booking up 4-6 weeks into the future (so no prioritisation of this as an issue), and a non-working tracker invalidates the insurance, so not great all round.

I have an early MY2020 718 GT4 and haven't received a single email regarding these issues so I think it seems to affect MY2021 cars onwards?

ClioTrophy55 said: L.Len said: Anyone else having trouble ? Vodaphone tracker on my new boxster. Says I’ve got to take it back the the opc to be rectified. Seems a load off hassle My opc being 120 miles away. Yes, I have exactly the same issue/correspondence on my July 2020 Cayman. Similar distance to OPC. And OPCs are booking up 4-6 weeks into the future (so no prioritisation of this as an issue), and a non-working tracker invalidates the insurance, so not great all round. I mentioned this to vodaphone earlier today. They weren’t interested tbh. Even though they agreed insurance would be invalid if stolen

L.Len said: Charlie_1 said: Mine was done today and was successful apparently , I say apparently as im working from home today so havent used car , im guessing the OPC will need to do a hard reset on it Cheers. Did they do it while you waited ? Hi no it was all remote , got a email on Thurs asking for permission to carryout an over the air update , i said yes, then this morning got another mail saying updated sucessfully , from the app i can track my car so am assuming its working

Charlie_1 said: L.Len said: Charlie_1 said: Mine was done today and was successful apparently , I say apparently as im working from home today so havent used car , im guessing the OPC will need to do a hard reset on it Cheers. Did they do it while you waited ? Hi no it was all remote , got a email on Thurs asking for permission to carryout an over the air update , i said yes, then this morning got another mail saying updated sucessfully , from the app i can track my car so am assuming its working I tried that but it failed

My Jan 21 GT4 is in with local OPC today ( 3rd time ) they assure me the new update will rectify the issue once and for all, but may need the car for 2 days..

My local opc Solihull just rang me. They will need it for 2 days apparently to do the hard reset.

L.Len said: My local opc Solihull just rang me. They will need it for 2 days apparently to do the hard reset. Solihull supposedly did a hard reset on my Spyder the other week and still no connectivity. B25 has never connected properly. Vodafone have told me both need a hard reset, so I think it will be a trip to Silverstone for both cars and hopefully a reset will do the job.

Shiverman said: L.Len said: My local opc Solihull just rang me. They will need it for 2 days apparently to do the hard reset. Solihull supposedly did a hard reset on my Spyder the other week and still no connectivity. B25 has never connected properly. Vodafone have told me both need a hard reset, so I think it will be a trip to Silverstone for both cars and hopefully a reset will do the job. Yeah my b25 has had problems from day 1. I don’t like the the thought of having have the seat or seats removed or lots of work done on my car.

I had untold problems with this system on my first Macan in 2014 and after not using it on 2 more Macans and 2 Boxsters I have no intention of using it on my B25. However after reading this I thought I'd see if it was connecting and surprise surprise the app claims the car doesn't exist. I hope you guys get this sorted.

Voodoo Blue said: I had untold problems with this system on my first Macan in 2014 and after not using it on 2 more Macans and 2 Boxsters I have no intention of using it on my B25. However after reading this I thought I'd see if it was connecting and surprise surprise the app claims the car doesn't exist. I hope you guys get this sorted. Cheers mate. I feel like phoning vodaphone and cancelling. Can I do this and get my money back ?

ttdan said: braddo said: Anyone getting Vodafone tracker issues on their older cars? I received an email last week that my 2006 car's tracker has failed its health check. Am wondering if it's a coincidence or not... I did too, 2010 car. Forgot about it until reading this. Update for an older car - I rang Vodafone and they did a health check while I was on the phone, which indicated all was fine.

GT4 2021 all working fine so maybe they’ve sorted it of late.

Can the tracker subscription be cancelled and a refund received? Mines been nothing but trouble. It’s never worked properly

MarkBoxSpyCR said: Yes you can cancel it but there’s no refund on what you’ve paid for subscription. Thanks. Can’t get my car into the opc for the hard reset till mid to end Jan. Surely vodaphone must reimburse lost days

L.Len said: MarkBoxSpyCR said: Yes you can cancel it but there’s no refund on what you’ve paid for subscription. Thanks. Can’t get my car into the opc for the hard reset till mid to end Jan. Surely vodaphone must reimburse lost days I was told Vodafone dont give any refund as the box is down to porsch. What i have gleaned from the 25 tracker problems is that if the diagnostic on the car connect app doesn't show a connection to the server and one from the server to the car than the tracker isn't working. The software update does appear to be working for mine atm.

Boxster25 said: L.Len said: MarkBoxSpyCR said: Yes you can cancel it but there’s no refund on what you’ve paid for subscription. Thanks. Can’t get my car into the opc for the hard reset till mid to end Jan. Surely vodaphone must reimburse lost days I was told Vodafone dont give any refund as the box is down to porsch. What i have gleaned from the 25 tracker problems is that if the diagnostic on the car connect app doesn't show a connection to the server and one from the server to the car than the tracker isn't working. The software update does appear to be working for mine atm. Yeah vodaphone said they can’t connect to my 25 edition. Opc Solihull need the car for 2 days. God knows why that long ? Don’t want them removing seats etc.

Tracker module is possibly behind the dash, under the seats is too easy to get at...

Twinfan said: Tracker module is possibly behind the dash, under the seats is too easy to get at... Thanks so they’ve got to take my new car interior to bits possibly ? They need it for 2 days my insurance won’t insure me without an active tracker as well

L.Len said: Twinfan said: Tracker module is possibly behind the dash, under the seats is too easy to get at... Thanks so they’ve got to take my new car interior to bits possibly ? They need it for 2 days my insurance won’t insure me without an active tracker as well They need the car for two days as they have to remove the fuse and let the internal battery run down and then they do the reset. They only need to take the dash out if it needs a new tracker box. I have read that if that is required its over a week to do.

Same for me. MY21 GT4. Collected July. Can’t remember the exact dates but my story is something like this. ‘Failed Health Check’ email from Vodafone end of Sept. Reset by OPC early Oct. They admitted this didn’t fix the issue. Back at OPC a few weeks later for hard reset (takes two days as car needs to be fully powered down and all software reinstalled). OPC claimed success. Another ‘failed’ email from Vodafone on 7th Dec (they confirmed their system hadn’t ‘seen’ my car since 21st October!). OPC too busy until 1st week of Jan to have another look…

I’ve asked Porsche for a refund on the £279 I paid approximately. It’s been nothing but trouble from the start

This thread is not filling me with confidence. My car is currently having it's PDI ready for collection next week and the OPC have just had me setup the Vodafone account so they can do the tracker. Fingers crossed.

Just had a call from OPC, apparently all done ( 3rd time ) shouldn't have any more issues now were the exact words... We will see was my slightly sarky reply....

L.Len said: I’ve asked Porsche for a refund on the £279 I paid approximately. It’s been nothing but trouble from the start Ive just collected mine my opc kept it for the week to make sure the new software took hold. So far so good the work is just software other than removing and refitting a fuse. I was give a Macan to drive for the week. I will let you know if the tracker has any further problems after the reset.

Boxster25 said: L.Len said: I’ve asked Porsche for a refund on the £279 I paid approximately. It’s been nothing but trouble from the start Ive just collected mine my opc kept it for the week to make sure the new software took hold. So far so good the work is just software other than removing and refitting a fuse. I was give a Macan to drive for the week. I will let you know if the tracker has any further problems after the reset. Cheers mate

Mine went in to get resolved Broke again within days Does an update resolve it? Or is this going to be a constant back and forth with the opc ?

dashobbit said: Mine went in to get resolved Broke again within days Does an update resolve it? Or is this going to be a constant back and forth with the opc ? The tracker on my 25 wasn't wonking when i took delivery in November, i had a text on my phone by the time i had driven home advising that the tracker wasn't communicating with them. The car went back for a hard reset on the tracker which took 2 days and lasted two days untill it shut down again. As mentioned in earlier thread car has been at OPC all week for the new software update. I know from my app that the reset was completed on Tuesday and its still operational. You may be aware but if you go to your car connect app which is run by Vodafone and go into settings click on diagnostic, if it shows a green connection from phone to server but a red no connection from server to the car then the tracker isn't working if both connections are green then all is good and tracker is working. I will post another update on any developments.

Boxster25 said: The tracker on my 25 wasn't wonking when i took delivery in November, i had a text on my phone by the time i had driven home advising that the tracker wasn't communicating with them. The car went back for a hard reset on the tracker which took 2 days and lasted two days untill it shut down again. As mentioned in earlier thread car has been at OPC all week for the new software update. I know from my app that the reset was completed on Tuesday and its still operational. You may be aware but if you go to your car connect app which is run by Vodafone and go into settings click on diagnostic, if it shows a green connection from phone to server but a red no connection from server to the car then the tracker isn't working if both connections are green then all is good and tracker is working. I will post another update on any developments. Thanks for the info, but yep mine's bust - some kind of tracker issue Will go through the diagnostics with voda then take it to the opc. Hope yours gets resolved

My tracker has failed again after its second hard reboot and the software update being installed. I'm waiting to hear what is to happen. No point in fitting a new tracker unit apparently as the replacement ones fail as well. I have been told that Porsche GB will likley authorise an alternative replacement tracker but the car connect app won't function. That is all well and good but not a great solution for a company such as Porsche.

I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker

L.Len said: I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker Are you doing anything about the porsche my car app as without the Vodafone tracker the app doesnt work.

L.Len said: I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker The installer is the most important part of that equation. What part (broadly will do) of the UK are you?

mine was fixed after the second upload or so i hope. I think vodafone announced an over the air update but i had to get it done at the opc and now everything works.

Fnumber1user said: L.Len said: I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker The installer is the most important part of that equation. What part (broadly will do) of the UK are you? Warwickshire Coventry area

L.Len said: Warwickshire Coventry area Could do worse than giving http://www.platinumincar.co.uk/ a shout.

GT4 went back to OPC last week for another reset. They fully admitted they didn’t expect it to work and asked me to contact Vodafone to see if this latest attempt had worked. If not they would need the car again for 24hours for another hard reset - this time to allow Vodafone to force an over the air update to solve the issue. Contacted Vodafone as requested. Tracker still not working. Very helpful Vodafone person confirmed a known issue with some Porsches. The physical tracker unit fitted to some Porsches were only ever designed to handle 4G. When Vodafone upgraded their system to 5G last year these units stopped working. Vodafone/Porsche have been working on a solution (the email some on here have received offering an over the air update) that should solve the issue once and for all. However, your tracker needs to be working to receive the update hence the need for a visit to your OPC for this to happen. I’m awaiting a call from my OPC to get booked in.

neilf said: GT4 went back to OPC last week for another reset. They fully admitted they didn’t expect it to work and asked me to contact Vodafone to see if this latest attempt had worked. If not they would need the car again for 24hours for another hard reset - this time to allow Vodafone to force an over the air update to solve the issue. Contacted Vodafone as requested. Tracker still not working. Very helpful Vodafone person confirmed a known issue with some Porsches. The physical tracker unit fitted to some Porsches were only ever designed to handle 4G. When Vodafone upgraded their system to 5G last year these units stopped working. Vodafone/Porsche have been working on a solution (the email some on here have received offering an over the air update) that should solve the issue once and for all. However, your tracker needs to be working to receive the update hence the need for a visit to your OPC for this to happen. I’m awaiting a call from my OPC to get booked in. My GT4 has been at the OPC for 2 weeks now. New tracker unit has been fitted but is still not communicating with the Vodafone network. The OPC is great but the whole thing seems a shambles from Porsche. Re the above post, with total respect to the poster, I have learned never to trust a proposed technology solution that includes the word "should". It either "does" or "doesn't". In this case the latter seems to be the case for my car!.

MogUk said: This thread is not filling me with confidence. My car is currently having it's PDI ready for collection next week and the OPC have just had me setup the Vodafone account so they can do the tracker. Fingers crossed. Well mine has lasted a grand total of 22 days before failing. Spoken to Vodafone who seem to think there is a fault on the GSM antenna, it should have a strength of 11 but is only reporting 3, they've advised I contact my OPC to get it checked/hard reset. Marvellous

I’ve had my car just 1 month. The 2nd journey out in the car and the tracker is bust. Does anyone know if this hard reset and software patch resolve the situation? Cheers

Mine also failed within the first month and had to go back for a reset / update. It’s now been 11 days since I picked it up and it’s still working. OPC had it for 2 days to do the reset.

MogUk said: Mine also failed within the first month and had to go back for a reset / update. It’s now been 11 days since I picked it up and it’s still working. OPC had it for 2 days to do the reset. Thanks. Fingers crossed it doesn’t break again.

Mine also failed in the first few days of new car ownership - picked new car up early December last year. Vodafone sought permission to do an "over the air" fix (I avoided their calls and ignored their emails for weeks on the assumption that they wanted to sell me something... again). Finally gave them the go ahead to try to fix last week via email. I have absolutely no idea, and little interest in whether they managed. Liam

I complained to Porsche and vodaphone they refunded me in full But I’m still getting texts and emails to say take it into the opc. Very poor imho

Mine went back yet again on 17th for its 3rd hard reset. All working fine after. OPC said to expect over the air update email from Vodafone within a few days. Email from Vodafone on 26th seeking permission for update. Second email saying update completed successfully yesterday. It’s all working, so far.

Just picked up a very nearly new Boxster yesterday. OPC couldn't get the connected services/ tracker to communicate so will have to go back for the hard reset involving fuse removal and battery drain down (2 hours) mentioned in an earlier thread. They say issue is now resolved and this will work. Let's see

OPC has had wife’s Boxster for a day and a half. Supplied us with a Macan courtesy car today since they haven’t managed to fix it yet.

Mine took 29 days to fix. I immediately went for a drive without the tracker fobs just to see if Vodafone would call me. I've never been so happy to hear their voice.

The new/updated ‘My Porsche’ app will also tell you if your car is communicating with Vodafone. Unusually, several of the features on the previous ‘Car Connect’ app which ‘My Porsche’ is replacing seem to have been dropped. Current Tyre Pressures Horn Flash lights Trip info Service info All missing from the new app.

Hoping to get mine installed on Monday. Should I or should I get a non porsche tracker. What's do you guys use? Never had mine installed on my 991 but insurer insisted on one for the gt4.

3 months in and recieved the dreaded failed health check email. Back to OPC for a hard reset.

ClioTrophy55 said: Mine took 29 days to fix. I immediately went for a drive without the tracker fobs just to see if Vodafone would call me. I've never been so happy to hear their voice. And then it broke again and needed another 7 days to fix...

My wife’s Macan is not the only Vodafone tracker that has failed in our household - The Vodafone tracker in my Vantage died - Replacement cost ? - £3k, if you can believe that……. The Scorpion system in my Alpina seems much more reliable, so I had that fitted instead

BarrySt said: Just picked up a very nearly new Boxster yesterday. OPC couldn't get the connected services/ tracker to communicate so will have to go back for the hard reset involving fuse removal and battery drain down (2 hours) mentioned in an earlier thread. They say issue is now resolved and this will work. Let's see This thread seems to have been quieter of late so hope this means the issue is now resolved, all be it with a hard reset required. Mine went in last week, battery drain down takes 24 hours plus another 12 for Vodafone to do something or other, but 2+ days later all seems to work. Although as I don't need the tracker, I'm not sure what I get of much value out of this connectivity as I'm using Apple car play for my connectivity requirements

Since my car had the hard reset and software update from voda I’ve not experienced any issues. But with the Porsche connect app now no longer working I’m, not sure you know it’s working unless you don’t take the fob with you and they call you. To ask if your car has been stolen.

BarrySt said: This thread seems to have been quieter of late so hope this means the issue is now resolved, all be it with a hard reset required. Mine went in last week, battery drain down takes 24 hours plus another 12 for Vodafone to do something or other, but 2+ days later all seems to work. Although as I don't need the tracker, I'm not sure what I get of much value out of this connectivity as I'm using Apple car play for my connectivity requirements Mine was finally sorted week before last after 4 months of inoperability. Long delay was more me than the OPC, I find the tracker difficult to care about. Seems to have worked fine after losing the car for a couple of days while they did a "hard reset". Also note lack of functionality for anyone that enjoyed earlier versions; nothing that I actually need, but it was kind of fun to sound the horn or flash the lights remotely. Liam

LiamH66 said: Mine was finally sorted week before last after 4 months of inoperability. Long delay was more me than the OPC, I find the tracker difficult to care about. Seems to have worked fine after losing the car for a couple of days while they did a "hard reset". Also note lack of functionality for anyone that enjoyed earlier versions; nothing that I actually need, but it was kind of fun to sound the horn or flash the lights remotely. Liam How do I flash lights/ sound horn from app? Can't see anything in the "My Porsche" app May thanks, Barry

Has anyone given up on the Vodafone service and tried an alternative tracker?

Econpro1 said: Has anyone given up on the Vodafone service and tried an alternative tracker? Presumably any hard-wired tracker voids the warranty, so it's all a bit Hobson's Choice, is it not?

Article in Saturday Telegraph last weekend. Guy had his £65k Range Rover nicked from his driveway and insurers refused to pay out as his tracker was not working. Went to Ombudsman who agreed with the Insurer and the fella lost £65k… Lesson = If you have insurance that mandates a Tracker it’s your responsibility to make sure it’s paid for and working…

Econpro1 said: Has anyone given up on the Vodafone service and tried an alternative tracker? I would be inclined to check that with OPC/Porsche you might be entering a grey area

randlemarcus said: Presumably any hard-wired tracker voids the warranty, so it's all a bit Hobson's Choice, is it not? It wouldn't be reasonable for Porsche to reject a warranty claim on say a failed engine for an aftermarket tracker. The element of warranty that could be affected is any electrical problems after a hardwired after market tracker has been fitted. Even still its not as simple you have no electrical warranty, it would need to be reasonable to assume that the aftermarket tracker/component is the source of any fault or failure. FYI I've had an aftermarket tracker professionally fitted, as I really, really do not like the Cobra/Vodafone system particularly not being able to "check" myself that the thing is still actually working. The ongoing and upfront cost of going aftermarket will take quite a few years to pay off vs just paying Porsche/vodafone subs.

^^^^ I test mine regularly by forgetting to take the fob with me.

b0rk said: It wouldn't be reasonable for Porsche to reject a warranty claim on say a failed engine for an aftermarket tracker. The element of warranty that could be affected is any electrical problems after a hardwired after market tracker has been fitted. Even still its not as simple you have no electrical warranty, it would need to be reasonable to assume that the aftermarket tracker/component is the source of any fault or failure. FYI I've had an aftermarket tracker professionally fitted, as I really, really do not like the Cobra/Vodafone system particularly not being able to "check" myself that the thing is still actually working. The ongoing and upfront cost of going aftermarket will take quite a few years to pay off vs just paying Porsche/vodafone subs. You may have a reasonable argument if you are buying new. The Porsche extended warranty is a different matter. Things that void that are extensive, and well documented. They include leaf guards, and hardwired dash cams, so a hardwired tracker is going to trigger a void. It's not a discussion, you want the warranty, have a perfectly standard car.

gtsralph said: ^^^^ I test mine regularly by forgetting to take the fob with me. the one time I tried that I got a yellow warning symbol which was actually useful coz I had left my wallet on kitchen worktop

b0rk said: randlemarcus said: Presumably any hard-wired tracker voids the warranty, so it's all a bit Hobson's Choice, is it not? It wouldn't be reasonable for Porsche to reject a warranty claim on say a failed engine for an aftermarket tracker. The element of warranty that could be affected is any electrical problems after a hardwired after market tracker has been fitted. Even still its not as simple you have no electrical warranty, it would need to be reasonable to assume that the aftermarket tracker/component is the source of any fault or failure. FYI I've had an aftermarket tracker professionally fitted, as I really, really do not like the Cobra/Vodafone system particularly not being able to "check" myself that the thing is still actually working. The ongoing and upfront cost of going aftermarket will take quite a few years to pay off vs just paying Porsche/vodafone subs. you may well be correct however I think you are at the very least putting yourself into argument territory which is why I suggested checking

gtsralph said: ^^^^ I test mine regularly by forgetting to take the fob with me. Exactly, how much easier could it be ?!

Just buying a used car with a Vodafone tracker that I need to activate for the insurance. Can anyone point me in the right direction for guidance to activate? I’m intending to phone them but wondered if I need to know anything else before I phone them?

Imasurv said: Just buying a used car with a Vodafone tracker that I need to activate for the insurance. Can anyone point me in the right direction for guidance to activate? I’m intending to phone them but wondered if I need to know anything else before I phone them? I renewed mine online via the Porsche Connect portal. Could well be an option in there to activate. https://pcc.automotive.vodafone.com/cwp

Imasurv said: Just buying a used car with a Vodafone tracker that I need to activate for the insurance. Can anyone point me in the right direction for guidance to activate? I’m intending to phone them but wondered if I need to know anything else before I phone them? I phoned them direct from the car, with the fobs in hand when i bought used with a Voda tracker, they did some security checks and it was set up within the hour.

MogUk said: I renewed mine online via the Porsche Connect portal. Could well be an option in there to activate. https://pcc.automotive.vodafone.com/cwp I’ve had real fun and games with this. Basically told cannot activate tracker until car in my name, with copy of v5 emailed to them, and insurance wouldn’t cover for theft until tracker activated. No grace period. Have had to cancel the insurance before it started, found another insurer who would give me 21 days grace to get the tracker set up. Then I have to take the car to an opc to have it ‘paired’. This has to be within the 21 days. Took a day of phoning round to find an opc with workshop capacity to fit it in within this period. Most were quoting August. Surely it has to be easier than this!

NEC3 said: Imasurv said: Just buying a used car with a Vodafone tracker that I need to activate for the insurance. Can anyone point me in the right direction for guidance to activate? I’m intending to phone them but wondered if I need to know anything else before I phone them? I phoned them direct from the car, with the fobs in hand when i bought used with a Voda tracker, they did some security checks and it was set up within the hour. Thanks for this, sounds sensible and straightforward! Did you have the v5? It might be because my car is a 2018 that I have to go through the Porsche connect system now?

Imasurv said: I’ve had real fun and games with this. Basically told cannot activate tracker until car in my name, with copy of v5 emailed to them, and insurance wouldn’t cover for theft until tracker activated. No grace period. Have had to cancel the insurance before it started, found another insurer who would give me 21 days grace to get the tracker set up. Then I have to take the car to an opc to have it ‘paired’. This has to be within the 21 days. Took a day of phoning round to find an opc with workshop capacity to fit it in within this period. Most were quoting August. Surely it has to be easier than this! Who told you this?, Vodafone or an OPC...

Fnumber1user said: Who told you this?, Vodafone or an OPC... Both! And that’s relayed to me and the supplying dealer and via several opcs…. Voda wouldn’t speak to me until I got the v5 in my name emailed to them. They spoke to the supplying dealer and referred him to the opc network. Dealer is independent not opc.

I bought a 2021 Boxster GTS in May from an distant OPC. Prior to delivery they weren't able to connect the tracker fobs to the car due to Vodafone Network problems but suggested I take it to a local OPC, 5 minute job. Took it to Brooklands OPC on Friday after 2 hours waiting they were unable to pair due to Vodafone Network Problems again. Another customer there had exactly the same problem. The weak link in this system is Vodafone the worst company I have the misfortune of trying to deal with.