18 captured repliesPartial discussion capture · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHProblem With Porsche Centre - Page 1 - Porsche General - PistonHeads UK
Leading reported evidence
Check on porsche's recall portal, nothing was outstanding
Performed · outcome unconfirmed
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed · Original poster
When I checked on Porsche's recall portal, nothing was outstanding.
Problem With Porsche Centre - Page 1 - Porsche General - PistonHeads UK
Read full discussion summary
Leading evidence: 'Check on porsche's recall portal, nothing was outstanding' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, The most frequently discussed action is 'Check on porsche's recall portal, nothing was outstanding' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed
It's a funny old world, they have probably got to pay for it out of the massive sales margin on the deal, car needs MOT so factory warranty gone and used warranty doesn't start until deal completes.
Problem With Porsche Centre - Page 1 - Porsche General - PistonHeads UK
Replace entire cluster
Suggestion or failed attempt
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion · Original poster
They immediately said they would do away with waiting for a software update and would replace the entire cluster...
Problem With Porsche Centre - Page 1 - Porsche General - PistonHeads UK
Replace me free of charge later)
Suggestion or failed attempt
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
A bit of give and take can go a long way to nurturing a good customer/dealer relationship (they did a brake fluid change for me free of charge later).
Problem With Porsche Centre - Page 1 - Porsche General - PistonHeads UK
Use warranty doesn't start until deal completes
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed
It's a funny old world, they have probably got to pay for it out of the massive sales margin on the deal, car needs MOT so factory warranty gone and used warranty doesn't start until deal completes.
Problem With Porsche Centre - Page 1 - Porsche General - PistonHeads UK
Coverage and how to read this overview
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
18 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
PistonHeads: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
0 acknowledgements have no verified action link; they do not establish a repair result.
Generation: 20261026T130754Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
Chaps,
I purchased a Macan 3 weeks ago (paid in full 2 weeks ago). Just before delivery, the car went in for a MOT and apparently it flagged up the need for a software update. They tried to update it, but it failed. Porsche then advised them that there was a freeze on this update and as consequence, the car could not be delivered.
The dealer mentioned that PCGB was actively trying to get a resolution. I called PCGB yesterday and they were not aware of it, but said they would look into it and call me back – they did not…
At this point, I am loathed to have to unwind the deal and start looking for another car, so is there anything else I should be doing to expedite this? Could I reasonably request a loan car (keeping in mind the dealership is at the other end of the country)? Is anyone else aware of this problem?
Thanks in advance for your thought.
Rog
Most definitely, they should have offered you a loan car there and then if your new car, which you only collected a few weeks back is already off the road.
I once bought a new boxster which ended up having a nosey roof from new, the porsche dealership put me into a brand new porsche Panamera and on the second attempt to fix it a brand new Cayman. Not once did I have to ask for a loan car.
Is the car you bought new or used?
If it needed an MOT, it must be used?
If it's that much of a problem I'd find another. Plenty of cars out there unless this happens to be unicorn spec for you.
132 said:
Yes, the car is new to me, but 3 years old. I have not seen the car, as I bought it over the phone.
Many thanks
You only have a small window to reject the car, I would be asking for my money back if a like for like loan car isn’t offered straight away.
Don’t delay, act quickly otherwise it will cost you and take the enjoyment out of the car.
I am not sure time is an issue here. The OPC has not delivered the car….if they’d delivered it and a few days later then I think that’s a different issue. They’ve simply failed to fulfil the contract in this case so wishing your rights to cancel with full refund. Maybe even compensation because they’ve had your money….
Sometimes there can be small delays when delivering a used car. It happened to me with my GT4...the final prep took longer than expected but as the car wasn't a daily driver, I was happy to wait a few extra days before collection. A bit of give and take can go a long way to nurturing a good customer/dealer relationship (they did a brake fluid change for me free of charge later).
However, if the Macan is your daily driver I guess this will be more of an inconvenience in your case Rog. In which case I am sure they could arrange for a decent loan car to be delivered to you to tide you over if you ask them...it just might not be a Macan.
rbh said:
Why would the MOT flag a software update, surely thats not an MOT item?
I agree, it makes no sense this was picked up during the MOT, but this is what I have been told: "Instrument cluster warranty campaign has failed - PCGB are aware of the issue and have put a stop on centres carrying them out"
When I checked on Porsche's recall portal, nothing was outstanding. I am not suggesting they are being dishonest, it just does not make any sense to me.
Many thanks
132 said:
rbh said:
Why would the MOT flag a software update, surely thats not an MOT item?
I agree, it makes no sense this was picked up during the MOT, but this is what I have been told: "Instrument cluster warranty campaign has failed - PCGB are aware of the issue and have put a stop on centres carrying them out"
When I checked on Porsche's recall portal, nothing was outstanding. I am not suggesting they are being dishonest, it just does not make any sense to me.
Many thanks
If there's a waring light on the dash I thought this was an MOT failure?
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
FMOB said:
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
I did just that on Friday. They immediately said they would do away with waiting for a software update and would replace the entire cluster...
BertBert said:
Hope you get it sorted and because pedantry matters I presume you don't really mean the Porsche Club of Great Britain (PCGB) OP?
Thank you. No, PCGB, as in Porsche Cars Great Britain.
132 said:
FMOB said:
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
I did just that on Friday. They immediately said they would do away with waiting for a software update and would replace the entire cluster...
Why did they not just offer this when they knew they had a delay issue with the software!
GT4RS said:
132 said:
FMOB said:
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
I did just that on Friday. They immediately said they would do away with waiting for a software update and would replace the entire cluster...
Why did they not just offer this when they knew they had a delay issue with the software!
It's a funny old world, they have probably got to pay for it out of the massive sales margin on the deal, car needs MOT so factory warranty gone and used warranty doesn't start until deal completes.
Cheaper to let the customer wait until you pulled their chain, shows how little they think treating a customer fairly matters.
132 said:
FMOB said:
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
I did just that on Friday. They immediately said they would do away with waiting for a software update and would replace the entire cluster...
Entire cluster? You won’t get it with 0 miles on the clock will you and a note in the service history saying cluster changed?
This is a source reference. Confirm exact model applicability in the original material.
