Porsche Cancelling Options? - Page 3 - Porsche General - PistonHeads UK

Hi all, Have any of you with fairly immediate build slots had options pulled? No Burmester, no four zone climate, no black calipers, no tinted headlights, no exclusive design rear lights. More importantly, I've heard they're having to pull some basic functionalities with the cars as well - I've read no more electric steering wheel adjustment! I'll be honest, the options are one thing, but delivering super expensive cars to customers that have waited a while with some basics taken out like seat and steering wheel adjustment isn't right. Not on a 'Turbo S' trim level. Can anyone shed any light?

no "electric steering wheel adjustment" !! How do folks cope?

I've just ordered a Turbo S cab, so cant comment on the Porsche stuff, but I've read that LR are having supply issues with the higher up Meridean HiFi stuff and a few spec changes on, spec reduced, Autobiography models. Sounds like Porsche also have supply issues. https://www.pistonheads.com/gassing/topic.asp?h=0&... Edited by 2ono on Tuesday 6th December 18:09

loskie said: no "electric steering wheel adjustment" !! How do folks cope? Ok, ok, I get your point. But if you're spending over £150k, you'd think the manufacturer would have the decency to tell you before the car is delivered and you've had to pay for it.

they've seen you coming anyway and expect you to be grateful they've bothered to sell you a car

The least you’d expect is good communication. In most industries you’d be doing all you can to help your customer base and retain their future custom. The car industry seems much more fickle than that and the boot has very much been on their foot recently, so I guess they haven’t had to work too hard in this area. On the other hand, customers push for the lowest possible price with carwow style dealing etc. I wonder if you could pass on this build slot in the understanding that you’ll have the next one. Who knows when the supply issues will be solved though.

Murcielago_Boy said: loskie said: no "electric steering wheel adjustment" !! How do folks cope? Ok, ok, I get your point. But if you're spending over £150k, you'd think the manufacturer would have the decency to tell you before the car is delivered and you've had to pay for it. If it’s not what you ordered and it hasn’t been communicated correctly reject the car.

Murcielago_Boy said: Hi all, Have any of you with fairly immediate build slots had options pulled? No Burmester, no four zone climate, no black calipers, no tinted headlights, no exclusive design rear lights. More importantly, I've heard they're having to pull some basic functionalities with the cars as well - I've read no more electric steering wheel adjustment! I'll be honest, the options are one thing, but delivering super expensive cars to customers that have waited a while with some basics taken out like seat and steering wheel adjustment isn't right. Not on a 'Turbo S' trim level. Can anyone shed any light? The messaging I have is that they are restricting certain options on some cars so that those items are available to include on cars that have them as standard fit.

No direct experience, but it would annoy me a lot. Especially the blasé communication. Are they not even reducing the price for the missing options?

number2 said: No direct experience, but it would annoy me a lot. Especially the blasé communication. Are they not even reducing the price for the missing options? Yes, they will be. Earlier in the year some cars were delivered without the standard electric steering column, as parts were unavailable. The suggestion was that this would be retrofitted at a later date, but I think the current approach (in the US at least) is simply $1,500 compensation. There is no way you will be charged for options you have not received.

I ought to be clear. My car hasn’t arrived - They’ve made it clear before spec even locked, what options can’t be added. Some I wanted, I can’t have, fine. What I was/am concerned about is that they start taking more options away before delivery that I have specified, and also the car starts losing elements of the basic spec. At this level, missing electric seats which are standard or steering wheel adjustment or whatever, and offering £350 off is utterly out of order - and not automatically communicating it the moment you know is completely unethical. Spend £160k on a luxury car and it’s got the same seat adjustment knobs as a Lada Trabant! That Land Rover story linked above is a p155take.

These supply issues are affecting the whole automotive industry and have been for many months. Large trucks or tractor units from the likes of Scania or Volvo are often being delivered without the passenger side electric window working or reading lights etc. Modern vehicles just require lots of ecu's so some door modules and like (non essential stuff basically) get pulled with the promise of a retrofit at a layer date. This means they can keep shipping their vehicles out or they would be parked in a field until the said modules become available. Even BMW motorcycles have been hit with the latest GS models arriving with a halogen headlight and not the LED one. It comes with either a voucher for a full conversion to LED in the future or a £500 accessories voucher. They do however make you very aware the issue exists before ordering. The alternative is thousands of motorcycles built and left in warehouses awaiting the supply of the LED headlights before being shipped to customers. Not a great situation but the reality unfortunately especially since so many wiring looms and electrical components were traditionally sourced from Ukraine. It sounds like poor comms from your dealer but its the same all over.

loskie said: no "electric steering wheel adjustment" !! How do folks cope? Its a bit more than tbat , i had comfort access, when key removed the seat and steering column retract making it easier with me dodgy knees to get in and out, seems pointless just the seat retracting?

My Taycan was delivered a year ago with the fancy lights, fast charge option and what I think is an upgraded home charger. I didn't order or pay for any of it. Can't complain of course but none of it was ever mentioned.

Murcielago_Boy said: I ought to be clear. My car hasn’t arrived - They’ve made it clear before spec even locked, what options can’t be added. Some I wanted, I can’t have, fine. What I was/am concerned about is that they start taking more options away before delivery that I have specified, and also the car starts losing elements of the basic spec. At this level, missing electric seats which are standard or steering wheel adjustment or whatever, and offering £350 off is utterly out of order - and not automatically communicating it the moment you know is completely unethical. Spend £160k on a luxury car and it’s got the same seat adjustment knobs as a Lada Trabant! That Land Rover story linked above is a p155take. Very annoying yes, but it's still up to you if you want to cancel the order, which you certainly can if the car is turning into not what you contracted for. Otherwise you grin and bear it. Your choice.

Murcielago_Boy said: They’ve made it clear before spec even locked, what options can’t be added. Some I wanted, I can’t have, fine. what have they said you cant have - apart from leccy wheel adjustment

Not a Porsche, but they removed: Augmented Navigation Handsfree access (not the phone) Premium stereo (forget the brand) Memory seats Easypack tailgate Wireless charging. They gave me a £250 John Lewis voucher and no discount as these were all options part of a bigger package. I did have the option to cancel the order but as I was a year in, I just left it.

Largechris said: Very annoying yes, but it's still up to you if you want to cancel the order, which you certainly can if the car is turning into not what you contracted for. Otherwise you grin and bear it. Your choice. "Grin and bear it" on something costing £150k. My word. I'd vote with my wallet.

rawenghey said: "Grin and bear it" on something costing £150k. My word. I'd vote with my wallet. And buy what instead?

Sport_Turismo_GTS said: And buy what instead? A slightly used one that has all of the bits included? I think this is going to make buying a used car in 3-5-10 years time a nightmare. Not just Porsches but across the manufacturers. "oh its a 2022 TurboS, that comes with everything" - Except it wont... " Is that a Range Rover Sport Autobiography, great they're fully loaded..." except some of them wont be... Buyers will need to be properly savvy to make sure that they know what they're actually buying, and test that it all works - Gesture control / touch screens / heated seats etc...

Nurburgsingh said: Sport_Turismo_GTS said: And buy what instead? A slightly used one that has all of the bits included? I think this is going to make buying a used car in 3-5-10 years time a nightmare. Not just Porsches but across the manufacturers. "oh its a 2022 TurboS, that comes with everything" - Except it wont... " Is that a Range Rover Sport Autobiography, great they're fully loaded..." except some of them wont be... Buyers will need to be properly savvy to make sure that they know what they're actually buying, and test that it all works - Gesture control / touch screens / heated seats etc... The fewer options fitted to a RRS the better - less chance of things going wrong.

Longy00000 said: These supply issues are affecting the whole automotive industry and have been for many months. Large trucks or tractor units from the likes of Scania or Volvo are often being delivered without the passenger side electric window working or reading lights etc. Modern vehicles just require lots of ecu's so some door modules and like (non essential stuff basically) get pulled with the promise of a retrofit at a layer date. This means they can keep shipping their vehicles out or they would be parked in a field until the said modules become available. Even BMW motorcycles have been hit with the latest GS models arriving with a halogen headlight and not the LED one. It comes with either a voucher for a full conversion to LED in the future or a £500 accessories voucher. They do however make you very aware the issue exists before ordering. The alternative is thousands of motorcycles built and left in warehouses awaiting the supply of the LED headlights before being shipped to customers. Not a great situation but the reality unfortunately especially since so many wiring looms and electrical components were traditionally sourced from Ukraine. It sounds like poor comms from your dealer but its the same all over. This. It effects the whole vehicle industry, off highway as well. They have told the OP there are going to be restrictions on what can be spec’s, the other option was the take the spec as you requested it and then they won’t be able to give you a delivery date because they don’t know when they will be able to get parts. Which would you rather have? The manufacturers literally can’t win

Megaflow said: ... The manufacturers literally can’t win Porsche made an operating profit of over e5bn in the first 9 months of this year alone so yes they can!

I picked up my turbo s October last year and it didn’t have the electric steering column fitted. I asked about it and was told it would be retrofitted but then after 6 months was told this would not be getting done as a recall and was given £500 from Porsche uk as compensation, was annoyed but it didn’t ruin the car!

pheonix478 said: Porsche made an operating profit of over e5bn in the first 9 months of this year alone so yes they can! They can’t magic up equipment that doesn’t exist and is not available from suppliers! You have choices: a)Take the car, ‘as is’, and get refunded for those options that Porsche were unable to supply b) postpone the order, until the relevant parts are available c) cancel the order. What else do you expect Porsche to do?

pheonix478 said: Megaflow said: ... The manufacturers literally can’t win Porsche made an operating profit of over e5bn in the first 9 months of this year alone so yes they can! In the eyes of the public they can’t win.

Sport_Turismo_GTS said: pheonix478 said: Porsche made an operating profit of over e5bn in the first 9 months of this year alone so yes they can! They can’t magic up equipment that doesn’t exist and is not available from suppliers! You have choices: a)Take the car, ‘as is’, and get refunded for those options that Porsche were unable to supply b) postpone the order, until the relevant parts are available c) cancel the order. What else do you expect Porsche to do? I expect them to do exactly what they are doing, I've no problem with that, I actually ended up with a higher specced car than I ordered or paid for. The poster said they can't win. I was just playing devil's advocate and pointing out that making 5bn is winning in my book. I'm happy to see them making s t loads of money and brilliant cars, albeit with a marginally different spec than one might like. I'd be royally pi55ed off if I got the standard sound system though.

We just collected a brand new Mini replacing a similar car, but on close inspection a few days after delivery I see that it hasn’t got a heated screen nor the digital dash I was expecting & is shown in the brochure. After research I learn those things have been deleted by Mini & aren’t available even as options on the Exclusive model we bought. I’m a bit p!ssed off as it was not cheap. I have a replacement Macan on order & I can’t help but think it may have things missing that my current Macan has got. I can live with the Mini deletions as frankly SWMBO doesn’t use half the stuff the car is fitted with anyway, the all singing & dancing satnav being an especial waste of money. However, if my Macan is similarly downgraded from my 2019 spec model I’ll be unhappy every time I get behind the wheel. I like the electric steering & easy access function and am now marvelling at it working every time I get into my present car.

N111BJG said: We just collected a brand new Mini replacing a similar car, but on close inspection a few days after delivery I see that it hasn’t got a heated screen nor the digital dash I was expecting & is shown in the brochure. After research I learn those things have been deleted by Mini & aren’t available even as options on the Exclusive model we bought. I’m a bit p!ssed off as it was not cheap. And at no time was it pointed out to you by the dealer that the car you were going to get would be different from the spec shown at the time you placed the order?

These supply chain issues have been going on years. My 2014 Boxster S has Fisher-Price audio, no climate control (just basic manual A/C) and no lighting Sun-visor/vanity mirror lighting. Yet it has leather everything with stitching, embossed headrests and every go-faster option under the sun including limited-slip diff, sport chrono, PASM and PSE. I can't believe whoever ordered the car didn't care about feeling cool or looking cool after lapping the 'Ring. And nobody is that much of a cheapskate. Can only be supply chain issues...

2ono said: I've just ordered a Turbo S cab, so cant comment on the Porsche stuff, but I've read that LR are having supply issues with the higher up Meridean HiFi stuff and a few spec changes on, spec reduced, Autobiography models. Sounds like Porsche also have supply issues. https://www.pistonheads.com/gassing/topic.asp?h=0&... Edited by 2ono on Tuesday 6th December 18:09 Did you get an indicated delivery expectation and how many turbo s cabs orders were in front of you at that dealership? Mines is Feb 24 with 3 orders prior to mines.

LunarOne said: These supply chain issues have been going on years. My 2014 Boxster S has Fisher-Price audio, no climate control (just basic manual A/C) and no lighting Sun-visor/vanity mirror lighting. Yet it has leather everything with stitching, embossed headrests and every go-faster option under the sun including limited-slip diff, sport chrono, PASM and PSE. I can't believe whoever ordered the car didn't care about feeling cool or looking cool after lapping the 'Ring. And nobody is that much of a cheapskate. Can only be supply chain issues... Sorry but you are “off beam” with your assumption that the missing options you list are down to supply chain issues. These didn’t start hitting production until covid raised its ugly head. I have had five new boxsters ( including 987 and 718 Spyders) and didnt specify climate control or stereo upgrade in any of them . I see no point in even basic air con in a convertible ( which I drive 95% of the time roof down) or spending money on sound upgrade for the same reason. I am sure I am nit alone in this !! My curerent 718 Spyder doesn’t have lighting in the visors but as I don’t wear make up I don’t see this as a problem either !

Jim300186 said: I picked up my turbo s October last year and it didn’t have the electric steering column fitted. I asked about it and was told it would be retrofitted but then after 6 months was told this would not be getting done as a recall and was given £500 from Porsche uk as compensation, was annoyed but it didn’t ruin the car! Same experience for me with a Cayenne. A year after purchase I received a letter saying that they had given up on the idea of retrofitting the electric steering wheel gubbins and gave me £350 instead. It doesn’t ruin the car but it is a constant irritation as my wife and I like the steering wheel at different heights.

Mark V GTD said: N111BJG said: We just collected a brand new Mini replacing a similar car, but on close inspection a few days after delivery I see that it hasn’t got a heated screen nor the digital dash I was expecting & is shown in the brochure. After research I learn those things have been deleted by Mini & aren’t available even as options on the Exclusive model we bought. I’m a bit p!ssed off as it was not cheap. And at no time was it pointed out to you by the dealer that the car you were going to get would be different from the spec shown at the time you placed the order? Nope, but it’s a take it or leave it situation. I guess all that would happen is that I’d have gotten hacked off sooner rather than later. SWMBO wanted that car and nothing else would do, she doesn’t care those things aren’t there anyway. I just don’t want to feel the same emptiness when I collect the Macan for me to drive.

WG said: LunarOne said: These supply chain issues have been going on years. My 2014 Boxster S has Fisher-Price audio, no climate control (just basic manual A/C) and no lighting Sun-visor/vanity mirror lighting. Yet it has leather everything with stitching, embossed headrests and every go-faster option under the sun including limited-slip diff, sport chrono, PASM and PSE. I can't believe whoever ordered the car didn't care about feeling cool or looking cool after lapping the 'Ring. And nobody is that much of a cheapskate. Can only be supply chain issues... Sorry but you are “off beam” with your assumption that the missing options you list are down to supply chain issues. These didn’t start hitting production until covid raised its ugly head. I have had five new boxsters ( including 987 and 718 Spyders) and didnt specify climate control or stereo upgrade in any of them . I see no point in even basic air con in a convertible ( which I drive 95% of the time roof down) or spending money on sound upgrade for the same reason. I am sure I am nit alone in this !! My curerent 718 Spyder doesn’t have lighting in the visors but as I don’t wear make up I don’t see this as a problem either ! Whoosh! Not an assumption at all, rather a dig at the cheapskate who specced the car, or Porsche for not making those features standard. In my case it's one and the same entity as my car was a press car. Personally, I find automatic climate control more important in a convertible than in a tintop. I drive with the roof down in the height of summer, and sometimes on snowy days or at night when it can be chilly out. In my old car, the climate would adjust automatically to keep me cool enough or warm enough - whichever applies. Now when I open the roof, I have to fiddle with the temperature and blower settings every time. And when on a road trip involving motorway work, a convertible makes more wind noise and lets in more tyre roar. It's sometimes nice to turn up the stereo and listen to music, but not when the stereo is that awful. And not every driver or passenger in a car is a man. In fact more than 50% of the world's population are female, and shock horror, some of them like a driver's car too.

LunarOne said: Whoosh! Not an assumption at all, rather a dig at the cheapskate who specced the car, or Porsche for not making those features standard. In my case it's one and the same entity as my car was a press car. Personally, I find automatic climate control more important in a convertible than in a tintop. I drive with the roof down in the height of summer, and sometimes on snowy days or at night when it can be chilly out. In my old car, the climate would adjust automatically to keep me cool enough or warm enough - whichever applies. Now when I open the roof, I have to fiddle with the temperature and blower settings every time. And when on a road trip involving motorway work, a convertible makes more wind noise and lets in more tyre roar. It's sometimes nice to turn up the stereo and listen to music, but not when the stereo is that awful. And not every driver or passenger in a car is a man. In fact more than 50% of the world's population are female, and shock horror, some of them like a driver's car too. Sorry if you missed my point that I was trying to make - that it was not Porsche removing options but that it was how some individuals would chose to spec their car. Not everyone has the same requirements as your good self.

WG said: LunarOne said: Whoosh! Not an assumption at all, rather a dig at the cheapskate who specced the car, or Porsche for not making those features standard. In my case it's one and the same entity as my car was a press car. Personally, I find automatic climate control more important in a convertible than in a tintop. I drive with the roof down in the height of summer, and sometimes on snowy days or at night when it can be chilly out. In my old car, the climate would adjust automatically to keep me cool enough or warm enough - whichever applies. Now when I open the roof, I have to fiddle with the temperature and blower settings every time. And when on a road trip involving motorway work, a convertible makes more wind noise and lets in more tyre roar. It's sometimes nice to turn up the stereo and listen to music, but not when the stereo is that awful. And not every driver or passenger in a car is a man. In fact more than 50% of the world's population are female, and shock horror, some of them like a driver's car too. Sorry if you missed my point that I was trying to make - that it was not Porsche removing options but that it was how some individuals would chose to spec their car. Not everyone has the same requirements as your good self. No, I completely got it. I was having a dig at those individuals!

I'm also confused because in your post you said "Can only be supply chain issues...".

I can still remember the palpable excitement from my salesman June this year when he rang to say my Taycan CT had turned up unexpectedly and after a thorough inspection they were amazed to say it actually had ALL of the £24k of options (unlike the other 3 on the transporter which were held over for weeks and couldn’t be delivered due to missing amps/cameras/steering columns, etc…. It has affected all manufacturers to some degree and there are certainly going to be some funky spec used cars in the market come a couple of years times. Edited by garystoybox on Wednesday 14th December 11:42

Mark V GTD said: I'm also confused because in your post you said "Can only be supply chain issues...". Source: OED sarcasm a way of using words that are the opposite of what you mean in order to be unpleasant to somebody or to make fun of them

Wheelspinning said: Did you get an indicated delivery expectation and how many turbo s cabs orders were in front of you at that dealership? Mines is Feb 24 with 3 orders prior to mines. I was told 18 months, minimum, I didn't ask and wasn't told how many orders were in front of mine.

WG said: LunarOne said: These supply chain issues have been going on years. My 2014 Boxster S has Fisher-Price audio, no climate control (just basic manual A/C) and no lighting Sun-visor/vanity mirror lighting. Yet it has leather everything with stitching, embossed headrests and every go-faster option under the sun including limited-slip diff, sport chrono, PASM and PSE. I can't believe whoever ordered the car didn't care about feeling cool or looking cool after lapping the 'Ring. And nobody is that much of a cheapskate. Can only be supply chain issues... Sorry but you are “off beam” with your assumption that the missing options you list are down to supply chain issues. These didn’t start hitting production until covid raised its ugly head. I have had five new boxsters ( including 987 and 718 Spyders) and didnt specify climate control or stereo upgrade in any of them . I see no point in even basic air con in a convertible ( which I drive 95% of the time roof down) or spending money on sound upgrade for the same reason. I am sure I am nit alone in this !! My curerent 718 Spyder doesn’t have lighting in the visors but as I don’t wear make up I don’t see this as a problem either ! I actually thought LunarOne was being sarcastic lol Your reply is making me think he is actually serious .... Oh Dear......

Chamon_Lee said: I actually thought LunarOne was being sarcastic lol Your reply is making me think he is actually serious .... Oh Dear...... I was completely being sarcastic. Wasted on some people!