Can anyone out there please dig up a torque specification for a
2011 987.2
Boxster S
? I am halfway through replacing the belt, the belt tensioner, and while I’m at it, the tensioning roller. The job is going well except for one missing torque value, which is for the bolt which fastens the roller to the tensioning roller carrier.
I tried asking the guys at Sun Coast
Porsche
and Melbourne
Porsche
. Neither would bother to look up the value for me.They’re willing to take my money for the parts but not provide a simple torque spec. I find it hard to believe they treat customers this way.
The parts dept don't know torque values. They don't typically have access to them as they are parts professionals and not technicians.
And technicians and the service team won't give them to you because you aren't there to pay them to perform a service, you are wanting free advice. Free technical advice doesn't pay the bills. Especially in a bustling service department, when someone calls and asks for advice on how to install their water pump, the answer in my brain is usually "well apparently you're the technician, figure it out".
Most people don’t consider a torque spec to be ‘advice’.
And if they are willing to get get paid for the part, most
regular people would think supplying the torque spec is
reasonable. The parts counter is across the hall from the
strive counter. Only in the insular Dealer’s world is this type of
customer service considered acceptable.
If anyone can dig up the spec I’m looking for, I will later put up
complete detailed instructions for this repair.
Thanks in advance.
I was just trying to give you the perspective of the repair shops world. Go walk over to your local German independent shop and ask them for the torque value of the bolt. They might help you, they might not.
I'm just saying, to say that you are upset because they "treat customers this way" is a little short considering you don't fully understand how it all works together. I was just trying to show you that.
Much the same as if I call XY company with an issue and say something like "it's in your system, can't you see that?!?" and the person on the line says, "well, sir, our systems don't work the way in which you envision them to" and then proceeds to explain how their systems work.
With that being said, something as simple as giving a torque spec, which I would argue is advice. What if they have you the wrong spec? And then something happened? And you blamed it on them? That poor schmuck would probably lose his job. I'm not saying you're that person, but I will tell you, working in automotive all my life; just about every bad and unexpected thing that has happened with a customer has been because I went outside the box to they to help someone because i'm a nice guy. Only for them to turn it around and totally screw me.
I looked in the service manual and I don't see a spec.
I like a torque spec as much as the
next
guy. Heck, probably more. But sometimes there just ain't one, and you just snug things up by feel. Put some
blue loctite
on it if you're worried about it coming loose.
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I've called a local VW Dealer service department twice and got advice from the service techs. Took a 4 speed manual transmission into the Volvo dealer once to talk about some issues, no problem. Some shops are decent like that.
Apologies... please ignore my last post... I misread the OP... I’m in the middle of doing Seat Belts and tensioner replacement and had that in my head. Tried searching the workshop manual and like the others, no luck. Feel like an idiot providing bad info.
I have had the same experience at a dealer when I asked for a torque spec on a part I bought from them. Their excuse was that they don't give out any torque specs because if you snap off the bolt they don't want to hear that they told you to tighten to a spec that broke. My position was that the opposite is true - without the spec you are more likely
to over tighten. The bottom line is that they want you to come in and have them do the work. I told them that had the (in my case)
exhaust
manifold bolt been torqued right in the first place it would not have fallen out and I wouldn't be there buying a new bolt.
As for the specification you need go buy a subscription to alldatadiy.com - they will probably have what you need. I have found them to be useful hopefully they have the info you need.
This is late by way of reply, but what I have from an online service manual:
Tensioner to Coolant Pump Bracket - TOP -- 28Nm or 21ft/lb
Tensioner to Coolant Pump Bracket - BOTTOM - 28Nm or 21ft/lb
Tensioner to tensioning roller carrier -- 23Nm or 17ft/lb
