Rusty caliper "bolts" - Warranty item? - Page 3 - Boxster/Cayman - PistonHeads UK

They haven't failed so won't be covered under the warranty but they will be available to order as a separate part number.

WinstonWolf said: They haven't failed so won't be covered under the warranty but they will be available to order as a separate part number. The original intention appears to have been to protect the item from corrosion by plating or passivation, as with the N/S front which has been suitably protected. This side has failed in that respect. But... I can't find the warranty wording anywhere, so who knows what "get out" clauses there are. If the OPC tomorrow say "Ah, but the bolt hasn't actually failed" I shall lose my rag...

It hasn't failed. Go look at your heatshield bolts if you really want to ruin your day...

Question... Would you think these rusty headed "bolts" (below) should be replaced under my Porsche warranty? Car is May 2014, 20k miles. Warranty to Dec 2016. OPC, where it's going for 1st service tomorrow, have seen photo and say they're not covered and don't come separately from the caliper. Why would this be? This is O/S front. Nearside front is fine, no rust. What are they for anyhow, the "bolts"?... Edited by DJMC on Thursday 7th April 22:08

Be prepared to lose your rag. Imagine your exhaust is rusty too. Why are you concerned about rusty bolts? They are open to the elements and have not failed. Go back and claim that your car has got dirty.

WinstonWolf said: It hasn't failed. Go look at your heatshield bolts if you really want to ruin your day... You lot have been brainwashed by long-term Porsche ownership perhaps? If all my paint fell off and the steel body panels became rusty, you're saying Porsche would say "the metal hasn't failed"? According to the OPC, I have to buy a new calliper to get new, un-rusty, bolts as they are not available separately.

miroku said: Be prepared to lose your rag. Imagine your exhaust is rusty too. Why are you concerned about rusty bolts? They are open to the elements and have not failed. Go back and claim that your car has got dirty. A dirty car can be washed clean. A rusty bolt cannot. A car is expected to become dirty by its owner. A visible caliper nut is not expected to become rusty in 2 years on a £54,000 Porsche. Do you lot always roll over so easily of have they worn you down to total submission at your OPCs?

I would suggest you have a word with yourself. Calliper bolts. Next thing is my windscreen has got dirty. I am in Leicestershire, pop round and we can look at my Porsche bolts and full ash tray and see if we can mount a legal claim. By the way my tyres are wearing out,I may have to take this up. I bet the OPC love you!

Mask off around the bolt with some tape, use a small wire brush to remove the rust then paint with some silver Smoothrite and they will look better than new.

Klippie said: Mask off around the bolt with some tape, use a small wire brush to remove the rust then paint with some silver Smoothrite and they will look better than new. Yes, I thought something like that might be the solution. I shall let the dealer principal know tomorrow. I'm sure he can pop out and get some.

Sorry to say but they'll laugh at you mate...

miroku said: I would suggest you have a word with yourself. Calliper bolts. Next thing is my windscreen has got dirty. I am in Leicestershire, pop round and we can look at my Porsche bolts and full ash tray and see if we can mount a legal claim. By the way my tyres are wearing out,I may have to take this up. I bet the OPC love you! Sarcastic one, you are! Well, no, they don't love me but they need to know their place. I am the customer, so I am always right. They wouldn't pay to have my stone chipped wheels refurbished at 13k miles so I had to take it up with Porsche head office. They paid me after a few weeks of phone calls putting across my argument. And my half worn, cracking, OEM Pirellis at the front were taken away three weeks ago by a Pirelli engineer. They sent me a cheque for two new Goodyears, plus fitting. No argument, just a few pleasant phone calls. So, maybe I should just take my rusty bolts up the tailpipe like a typical British motorist?...NOT.

Caused by wheel cleaner?, the caliper looks pretty bleached.

Klippie said: Sorry to say but they'll laugh at you mate... I don't think so. Smile and inwardly grimace perhaps?

darreni said: Caused by wheel cleaner?, the caliper looks pretty bleached. Nope, never use the stuff. And if the previous owner had, why would the other calliper have perfect bolts? I have that one covered.

These bolts hold the pad retainer on and are removed in a pad change. They are a generic item. Given the relations you have with your OPC they ought to just say of course sir and wind in a new pair foc as part of your hefty service bill. Is this because you're always right? No, it's because you'll create a world of pain for something that can be replaced in 2 minutes flat at no cost, so they'll do it to shut you up. How unpleasant you have to be to get the result depends on you.

If it's important to you to have these changed, then it's your right as the customer but going in with a warranty claim as your opening gambit signals you're not interested in paying for it. Maybe it shouldn't have rusted but entitlement and that approach aggravates people. In your situation, I would have made it as a casual comment in person to the service manager. Could you do me a favour - I'm sure you've got a couple of spares lying around in the service area, is there any chance. Nothing wrong with loving your car and taking pride in it. You can always joke that come trade in, they're taking it back so consider it an early investment in a future sale. That intimates a future sale and customer retention. Cajole the guy into doing it as it's not that big an ask. Turn up with a box of Krispy Kremes in appreciation when you collect the car and say it's for him and the guys who worked on the car in appreciation for the favour and their hard work. Given how I've seen some customers at my OPC act, I can only imagine how much OPC staff hate entitled attitudes. Hope you get it sorted.

DJMC said: miroku said: I would suggest you have a word with yourself. Calliper bolts. Next thing is my windscreen has got dirty. I am in Leicestershire, pop round and we can look at my Porsche bolts and full ash tray and see if we can mount a legal claim. By the way my tyres are wearing out,I may have to take this up. I bet the OPC love you! Sarcastic one, you are! Well, no, they don't love me but they need to know their place. I am the customer, so I am always right. They wouldn't pay to have my stone chipped wheels refurbished at 13k miles so I had to take it up with Porsche head office. They paid me after a few weeks of phone calls putting across my argument. And my half worn, cracking, OEM Pirellis at the front were taken away three weeks ago by a Pirelli engineer. They sent me a cheque for two new Goodyears, plus fitting. No argument, just a few pleasant phone calls. So, maybe I should just take my rusty bolts up the tailpipe like a typical British motorist?...NOT. You are wrong. Now I *could* find you the part number for the bolts but seeing as *you're right* you can do it on your own. And they're still working unless your caliper falls off

battered said: These bolts hold the pad retainer on and are removed in a pad change. They are a generic item. Given the relations you have with your OPC they ought to just say of course sir and wind in a new pair foc as part of your hefty service bill. Is this because you're always right? No, it's because you'll create a world of pain for something that can be replaced in 2 minutes flat at no cost, so they'll do it to shut you up. How unpleasant you have to be to get the result depends on you. Service technician explained to me at the OPC that these bolts hold the caliper together during manufacture and are not a serviceable item. OPC would never remove them as the calliper would have to be rebuilt, new seals, etc. Consequently, they are not available as an individual part but come as part of the calliper as a whole unit. They're going to "see what we can do"...

Pleasing to see that most of the world is sensible.

Oh, a split caliper design. I thought they went out with the Ark. Also bizarre that they engineer it with them visible, most manufacturers would hide them on the other side. In that case it looks like a blob of silver paint is in order. Lather, rinse, repeat annually. When the rest of the disc brake mechanism has turned brown it will all blend in nicely.

WinstonWolf said: You are wrong. It's difficult to know, as it seems impossible to get hold of a copy of the used car 2 year warranty. Not on the Porsche web site, not with the car, asked OPC for a copy and nothing yet... If it says "Rusty bolts are specifically excluded" I'll get the paint can out. But wouldn't it be so nice if I turn up to collect the car later and instead of "there's nothing we can do sir, they all do that" they said "we removed the wheel, wire brushed the rust, applied a rust converter, and then painted them for you." It's these little things, going the extra mile, that make ownership much more pleasant.

battered said: Oh, a split caliper design. I thought they went out with the Ark. Also bizarre that they engineer it with them visible, most manufacturers would hide them on the other side. In that case it looks like a blob of silver paint is in order. Lather, rinse, repeat annually. When the rest of the disc brake mechanism has turned brown it will all blend in nicely. Oh jesus. Are you for real? What's this 'out with the ark' b ks. Yeah, because most people would even notice the difference with a monobloc caliper on a car. Made my day, you have.

bgunn said: Oh jesus. Are you for real? What's this 'out with the ark' b ks. Yeah, because most people would even notice the difference with a monobloc caliper on a car. Made my day, you have. I take it you're saying Porsche calipers ARE two part, bolted together. Just clarifying for my info.

anonymous said: [redacted] Thats a good photo! I asked the tech if the bolts were just locating pins for the pads (which is what they seem to be from your photo, and from this one... ...that's when he gave his explanation that they hold it together and can't be removed. I can see a "seam" just about 5mm inside the inner edges of the calliper, or where the locating pin emerges on the inside, both sides, but this looks to be a casting line rather than a join? In any case, the bolts/pins can't be holding anything together as they have no nut or other purchase on the inside. So far as I can see, they just screw through to locate the pads? Edited by DJMC on Friday 8th April 15:13

Just spoke to Chris at GCR. Yes, they're just locating pins. Don't hold the calliper together. Hmmm.... so were the OPC spinning me a yarn, or do they really not know this! Worrying. Hope they didn't put the oil in the fuel tank? Thanks, cmoose, for the helpful photos and warranty info.

Don't whatever you do park outside on a damp night,your discs will go rusty. Call Porsche AG immediately...

Iva Barchetta said: Don't whatever you do park outside on a damp night,your discs will go rusty. Call Porsche AG immediately... t t.

You're very angry over a rusty bolt head..... Chill out. I'm out.

Iva Barchetta said: You're very angry over a rusty bolt head..... ...no, at dolt heads.

DJMC said: Just spoke to Chris at GCR. Yes, they're just locating pins. Don't hold the calliper together. Hmmm.... so were the OPC spinning me a yarn, or do they really not know this! Worrying. Hope they didn't put the oil in the fuel tank? Thanks, cmoose, for the helpful photos and warranty info. The plating Porsche and just about all the other car manufacturers use on fixings dissolves rather beautifully in wheel acid, take a look at pretty much any BMW with cast iron/ zinc passivated calipers, and you'll see they're a corroding/rusty eyesore. The pad securing pins/bolts on the Porsche calipers will be plated using the same process. Someone, maybe the previous owner, maybe an OPC will have hosed acid based wheel cleaner onto the wheels at some point in the car's life, left on for 2,3,4 minutes (or longer whilst the other wheels were being cleaned) would have been sufficient time to dissolve the passivate. Your "defence" that one side is fine and the other not, holds no water I'm afraid, if the wheel spokes were obscuring that part of the caliper when the wheel acid was applied on one side, but not the other, guess what ? the one bolt would remain unscathed, the other wouldn't. So rather than b hing about it, and maintaining you're always right get your socket set out, remove the bolts (they look like they may be in two parts as the inner end looks to have a hex drive socket) and either wire brush them or use something such as this : http://www.corrosionx.com/rust-remover.html Before painting the bolts with something such as this : http://direct2trade.co.nz/crc-bright-zinc-liquid I take it you do have a socket set ... Alternatively, you could just drive the car .... Edited by Slippydiff on Saturday 9th April 09:47

DJMC - your posts are hilarious! Honestly, they are totally amazing. A bloody rusty bolt as a warranty claim!? Outstanding! I've just been out too look at mine, it's an S so they are painted red. They are dirty though so I'm going down to the OPC to get them to immediately look at the issue and batter them with my warranty book. Then I'll look at total 4rse as cosmetic issues where there isn't a loss of functionality are not covered. I know this as I have some wear on a piece of trim that I know I can't claim. Instead of throwing my toys out of my pram (for a second hand car that I didn't buy from them!). I politely asked if anything can be done. They said I'm sure, and that they'd do it for free. I didn't have to act like an 4rse to get a positive response. Enjoy building that relationship up with your Porsche contacts at OPC/GB/Worldwide/CEO. I'm sure it'll get you far. Now - must dash, I'm off to sue Shell as I got 0.02 mpg less this month and their fuel must be faulty.

Simo_UK said: DJMC - your posts are hilarious! Honestly, they are totally amazing. A bloody rusty bolt as a warranty claim!? Outstanding! I've just been out too look at mine, it's an S so they are painted red. They are dirty though so I'm going down to the OPC to get them to immediately look at the issue and batter them with my warranty book. Then I'll look at total 4rse as cosmetic issues where there isn't a loss of functionality are not covered. I know this as I have some wear on a piece of trim that I know I can't claim. Instead of throwing my toys out of my pram (for a second hand car that I didn't buy from them!). I politely asked if anything can be done. They said I'm sure, and that they'd do it for free. I didn't have to act like an 4rse to get a positive response. Enjoy building that relationship up with your Porsche contacts at OPC/GB/Worldwide/CEO. I'm sure it'll get you far. Now - must dash, I'm off to sue Shell as I got 0.02 mpg less this month and their fuel must be faulty. What makes you think I didn't ask politely? No toys were harmed. No relationship was harmed. In what way have I acted "like an 4rse" with the OPC? Are you intercepting my emails and phone calls so as to be able to offer this opinion? I've run a "people" business with 4,500 customers for 18 years. Don't you think I know how to approach things like this by now? The OPC weren't able to show me a copy of the warranty booklet, as they don't have one. They are trying to obtain one from PGB. It was only cmoose's post here that gave me the relevant info. If, like you and your trim, I'm not happy with something I notice on the car of course, like you, I'll take it up with my OPC. If, unlike my OPC, they are immediately able to refer me to the relevant warranty section rather giving me some disinformation I'll immediately shrug and back down. There seems to be a strange jealousy with some forum members when someone else has the balls to ask for something, and doesn't immediately accept that Porsche are always right and not simply trying to dissuade as many owners' claims as possible. Did it harm my relationship with my OPC that they also did the first service and brake fluid change at half price due to a previous mix up? Their offer... not my demand. Righto, let's have your bolshy response, smartarse.

Sorry, not time to reply right now. Just got off the phone to Shell and now heading to the shops to take a loaf of bread back that doesn't have perfect right angles, despite it being out of date.

Well I think someone should support DJMC here, and I will. It's disappointing to see corrosion on a visible component on a newish car. The bolt - it transpires - looks to have been affected by a wheel-cleaning chemical, but the OP did not realise or appreciate this at the time. It is also a fairly trivial component and looks not too difficult or expensive to replace, but this was also not realised at the time. The fact that some have rusted and others not could certainly suggest a fauly coating was a culprit. There was seemingly an assumption that he went in all-guns-blazing about it, which was not the case. It was worth him asking about it, I would say.

ChesterDog said: Well I think someone should support DJMC here, and I will. It's disappointing to see corrosion on a visible component on a newish car. The bolt - it transpires - looks to have been affected by a wheel-cleaning chemical, but the OP did not realise or appreciate this at the time. It is also a fairly trivial component and looks not too difficult or expensive to replace, but this was also not realised at the time. The fact that some have rusted and others not could certainly suggest a fauly coating was a culprit. There was seemingly an assumption that he went in all-guns-blazing about it, which was not the case. It was worth him asking about it, I would say. Many thanks for a sensible, non sarcastic, non-"hater" post. You are spot on, apart from it being impossible to replace the bolt at any cost (as they can't be purchased, allegedly!). And as it turns out to be just a couple of small screw-in lugs, I would have hoped my OPC would simply have replaced them, either under warranty or, after explaining the warranty wording (which they were unable to find) at a small cost to me. Instead they gave a vague reason for not being covered, then (wrongly) said the whole calliper would need replacing, then finally said the bolts aren't listed as an available spare part (which remains to be seen). The OPCs seem to be a law unto themselves, and no wonder, if so many owners pander to their brush-offs so easily.

If you speak with Ian at Godspeed - http://www.godspeedbrakes.co.uk/ I'm sure he will be able to either supply new bolts or tell you where to obtain some. I have no affiliation with this company, but have experienced good service from them.

DJMC said: What makes you think I didn't ask politely? In what way have I acted "like an 4rse" with the OPC? Are you intercepting my emails and phone calls so as to be able to offer this opinion? Well there's this ... DJMC said: If the OPC tomorrow say "Ah, but the bolt hasn't actually failed" I shall lose my rag... DJMC said: I've run a "people" business with 4,500 customers for 18 years. Don't you think I know how to approach things like this by now? Well, one does wonder when you spout this sort of stuff : DJMC said: If the OPC tomorrow say "Ah, but the bolt hasn't actually failed" I shall lose my rag... and DJMC said: Well, no, they don't love me but they need to know their place. I am the customer, so I am always right. But I concur, there's absolutely nothing in your posts that could possibly lead anyone reading them to think you were anything other than polite.... Likewise there's nothing in your posts that indicates your character is in the least bit belligerent, overbearing, awkward or pernickety. DJMC said: If, unlike my OPC, they are immediately able to refer me to the relevant warranty section rather giving me some disinformation I'll immediately shrug and back down. DJMC said: If the OPC tomorrow say "Ah, but the bolt hasn't actually failed" I shall lose my rag... Hmmm DJMC said: Did it harm my relationship with my OPC that they also did the first service and brake fluid change at half price due to a previous mix up? A slightly different situation if I may be so bold as to say so. As for your "victory" with stonechipped wheels, there comes a point whereby an awkward/finnicky customer's reputation proceeds them, and depending on the service advisor/service manager/dealer principle's stance with such customers, the outcome of complaints lodged by said customers will vary. There are several scenarios with your stonechipped wheels, were they original factory finish ? Or had they previously been kerbed and refurbished ? If it was the latter, then there's every chance the finish was sub standard, in which case the dealer would have returned them to the company/individual for rectification at no cost to themselves. If the wheel finish was original, I suspect the dealer acted purely out of goodwill (or in your case, they'll do anything for a quiet life....) as I'm dubious Porsche AG or GB would entertain a "warranty" claim for any stonechipped paintwork irrespective of the component. Many (33) years ago when I was a service advisor there was an oft told story about difficult/belligerent customers. A well known customer took his car in for a service/fault rectification. The service advisor went through the list of issues and asked the customer to read and sign the jobcard. The customer duly did so, but before signing the jobcard asked the SA what BAC stood for. Without batting an eyelid the service advisor replied "BAC ? ? Well you're such a well regarded customer, it stands for Brakes At Cost sir".... "Ah, excellent" said the customer. Those in the know will appreciate what BAC really stands for ...

Trev450 said: If you speak with Ian at Godspeed - http://www.godspeedbrakes.co.uk/ I'm sure he will be able to either supply new bolts or tell you where to obtain some. I have no affiliation with this company, but have experienced good service from them. Doubtful Trev, they're most likely Brembo calipers and Brembo (at Porsche's behest) are notorious for limiting the availability of parts such as these, all the moreso if they're Porsche specific Brembo parts.

Whilst I have not taken apart calliper on my Cayman I have met a similar problem on another car I owned some time ago. I suspect that if you rotate the bolt with the correct tool it will keep rotating and is captive in the calliper when manufactured. I may be wrong but this could account for the OPC saying it can't replace the bolts.

It doesn't look like it's available as a spare part from Porsche See p.96+ in the Porsche Parts Catalogue (PET) Cayman 2009 onwards version below http://www.porsche.com/all/media/pdf/originalparts...

I would not be happy for a rusty bolt like that to be on show on my caliper. I would either buy new bolts (from Porsche or an engineering company) Or, put vinegar on them and agitate with a wire brush. (Works wonders, I've done this many times before)

Mousem40 said: It doesn't look like it's available as a spare part from Porsche See p.96+ in the Porsche Parts Catalogue (PET) Cayman 2009 onwards version below http://www.porsche.com/all/media/pdf/originalparts... On my 2011 Cayman, these bolts have plastic covers so I assume that they won't be rusty underneath. But I won't be pulling these covers off to check.

Mousem40 said: It doesn't look like it's available as a spare part from Porsche See p.96+ in the Porsche Parts Catalogue (PET) Cayman 2009 onwards version below http://www.porsche.com/all/media/pdf/originalparts... Thanks for the link, But I can't see a p.96? Are you saying it shows the 987 has captive nuts and this is why they're irreplaceable, as has been suggested?

woollyjoe said: I second this... I want rust free bolts on my car, even if it wasn't a Porsche. The rusty bolt is simple - the wheel cleaner used was left on too long or not rinsed correctly. It happens all the time. A good dealership will have this knowledge. An amazing dealership will offer to replace them next service FoC. Not a warranty issue for sure, but the knowledge would have reassured the customer. Not doing it is a lost opportunity to win the loyalty of a customer. I travel 3 hours in traffic to get my audi serviced at a specific dealership because they are fantastic, and do these details. Don't get why all the haters be hating. Thanks for the support and info.

woollyjoe said: The details matter to some, especially if your at the end of a long list of issues with your car. cut the guy some slack. it does sound like you have couple of options, replace bolt if it screws out, or clean and paint. Thanks for the support and info.

V800MJH said: I would not be happy for a rusty bolt like that to be on show on my caliper. I would either buy new bolts (from Porsche or an engineering company) Or, put vinegar on them and agitate with a wire brush. (Works wonders, I've done this many times before) Thanks for the support and info.

If it was my car, as suggested already, I'd get some rust remover and re touch with a little silver paint. It will cost far less than buying bolts and paying someone to fit them.

Having spent this weekend replacing the exhaust back box and N/S cat on my 2001 Boxster, I'm struggling to have too much sympathy for the OP. The state of all the bolts holding the exhaust together was incredible, many were not longer there, and those that were were mainly rusty little nubs either side of the fittings. I don't know what spec metal Porsche selected for it's production lines, but it's certainly not corrosion resistant!

Piersman2 said: Having spent this weekend replacing the exhaust back box and N/S cat on my 2001 Boxster, I'm struggling to have too much sympathy for the OP. The state of all the bolts holding the exhaust together was incredible, many were not longer there, and those that were were mainly rusty little nubs either side of the fittings. I don't know what spec metal Porsche selected for it's production lines, but it's certainly not corrosion resistant! Erm... 15 years old vs. 2 years old.

DJMC said: Erm... 15 years old vs. 2 years old. Good point. I mean you would expect that older Porsches were built better eh?

anonymous said: [redacted] It is quite possible that you have ALL of the pedantic cards. But yes, I agree. Its the materials that are better. The air cooled cars are hopelessly over engineered. 911SC engine has the same architecture and internals as the turbo. Why? Dunno. But I love Porsche for it. Of course, this is not possible anymore. In terms of build, it was during the 993 period that Porsche really got to grips with quality. They consulted with Toyota (or was it Honda?) and began their journey to where they are now.

anonymous said: [redacted] Its not really in their interest (financial) for the orginal car to last forever.

DJMC said: Piersman2 said: Having spent this weekend replacing the exhaust back box and N/S cat on my 2001 Boxster, I'm struggling to have too much sympathy for the OP. The state of all the bolts holding the exhaust together was incredible, many were not longer there, and those that were were mainly rusty little nubs either side of the fittings. I don't know what spec metal Porsche selected for it's production lines, but it's certainly not corrosion resistant! Erm... 15 years old vs. 2 years old. Well, doh, I'm aware of that, it was a comment on the standard of materials Porsche use for some of their fittings. The Boxster I bought new in 2001 had corroding wheel nuts within the first year. I couldn't see the point in asking for replacements as they'd have just started corroding the same. However, I will accept that I should have as it's only when the customer keeps coming back for free replacements that the manufacturer will bother spec'ing better OEM. Not surprisingly when I bought this Boxster 2 year back, at 13 years old, one of the first jobs was fitting a new set of after market wheels nuts, as not just the nuts were corroded but the alloy collars were disintegrating too. Now that's NOT good as they hold the wheels in place!

anonymous said: [redacted] That's the first time I've seen a 981 caliper. It now looks like you have to remove the caliper to change the pads! What a PIA that will be if you change pads regularly for track days. A real step backwards from what has always been a great design of caliper that used to mean change pads was a doddle.

Note that all the black finish has disappeared from my callipers, apart from the face of them. This doesn't bother me so much, but is no doubt down to (or the OPC would say it is) acid wheel cleaner. I'm just going to ask the previous owner, out of interest, if he ever used it... I haven't. I'll speak to Brembo or a specialist about the pad slider bolts, just to see if the are captive in manufacture OR available at reasonable cost if easily replaceable.

DJMC said: Note that all the black finish has disappeared from my callipers, apart from the face of them. This doesn't bother me so much, but is no doubt down to (or the OPC would say it is) acid wheel cleaner. I'm just going to ask the previous owner, out of interest, if he ever used it... I haven't. I'll speak to Brembo or a specialist about the pad slider bolts, just to see if the are captive in manufacture OR available at reasonable cost if easily replaceable. Let us know how you get on. I have exactly the same problem - I have had my car from new and I never use acidic wheel cleaner.

I'd be tempted to get these painted gloss black. I'm on my 3rd set of gloss reds on Porsches and apart from the odd stonechip, the finish stands up really well, alloy wheel cleaner, Muck Off, whatever is used on them?

Spoke to prior owner. He never used wheel cleaner, just jet washed the car a few times. It was a Porsche GB car for the first 6 months, so it may have been Reading that used wheel cleaner. That I'll never know...

Unless we are classing acid as wheel cleaner then I can't see it being the prime cause of this. I use and have used wheel cleaners on all my car for years. Iron-X, Tardis etc. Never have I had a caliper bolt corrode like this.

Asked a perfectly reasonable question on a car forum. Got mainly sarcastic and unhelpful answers and little support... ;-)

As per the previous poster; maybe more quirky than nightmarish!

Some people go through life looking for problems, moving from one battle to the next, just like the OP. Personally I think life is too short for this. Absolutely, if there is appropriate reason & value to be gained from progressing a matter then fine. But to be fair OP, you just come across as someone who waves the litigious flag far too much, gaining pleasure from making a bit of a nuisance of yourself. I think done things really should be put into context, something which clearly you cannot do. As another poster has already stated, you must have far too much time on your hands & possibly a bit of a control / seniority complex.

Boxstercol said: As another poster has already stated, you must have far too much time on your hands & possibly a bit of a control / seniority complex. Who are you to say?

anonymous said: [redacted] Quite right! But some still prefer to mock. Edited by DJMC on Tuesday 19th April 20:16

Be an idea to post your full details on here so people know who to avoid.

DJMC said: Dentist did some work on my wife. Paid for it in full. A month later we get a bill saying "we should have charged you more." Let them take her to court, then defended (naturally). Dentist didn't turn up so we won. A rather hollow victory (like her tooth!). Bought some pine chairs 20 odd years ago from Texas Homecare. Wife stood on one to reach a cupboard. Leg broke off the chair, wife fell and broke her leg. Used household legal cover to sue Texas. At first they said she shouldn't have stood on the chair. I argued that if they asked any judge in the land if they'd ever stood on a chair they would say "yes" so its a valid secondary usage. Also, what's the difference between standing on a chair and sitting on it with your legs off the ground? Same weight! Texas paid up £1,500 for pain and suffering. There's more... Wow....can I assume you have never run your own business?

I'm probably in the minority here, but DJMC, your approach to life is just plain weird. It's not a case of everyone, but you, willing to "take it up the tail pipe". That's somewhat patronising/arrogant tbh. I constructed a more verbose response but realised I can't be 4rsed. I'm so weak! These little legal wins must give you a kick that there is likely to be a suitable analytical explanation for.

FrankCayman said: Wow....can I assume you have never run your own business? No. You can't.

Simo_UK said: I'm probably in the minority here, but DJMC, your approach to life is just plain weird. It's not a case of everyone, but you, willing to "take it up the tail pipe". That's somewhat patronising/arrogant tbh. I constructed a more verbose response but realised I can't be 4rsed. I'm so weak! These little legal wins must give you a kick that there is likely to be a suitable analytical explanation for. How do you know what my approach to "life" is? We're talking about my approach to being "wronged" here, not my approach to life? No point in trying to analyse me either, you don't know me, nor can you hope to analyse me from one teeny weeny part of my world which is righting wrongs as I see them. Now, if you are claiming it is perfectly correct for Porsche bolts to rust, for legs to break off chairs, for dentists to charge when they've been paid, for electricity companies to charge when they've been paid, etc... etc... then you are either very rich or very stupid.

stillweird

And going round righting wrongs. It's very strange how some people have a lot of wrongs to right but most people don't. What's going on there? At least they are really important things... Like an ikle bit of rust on a bolt. Ffs

Simo_UK said: I'm probably in the minority here, but DJMC, your approach to life is just plain weird. It's not a case of everyone, but you, willing to "take it up the tail pipe". That's somewhat patronising/arrogant tbh. I constructed a more verbose response but realised I can't be 4rsed. I'm so weak! These little legal wins must give you a kick that there is likely to be a suitable analytical explanation for. I know how you feel, so can I join the minority please! Clicked on this one and thought "oh god here we go again". Readers of boxa net will know what I'm talking about. It does get boring but like you say, we don't have to be 4rsed to engage with this tiresome stuff I guess!

TB303 said: It does get boring but like you say, we don't have to be 4rsed to engage with this tiresome stuff I guess! ...but you still do! If you found it so tiresome you wouldn't come back. But, by doing so, you prove that you're fascinated by my resolve and attention to the finest detail point (the ickle rusty bolts). I hope to keep this car a long time and allowing its condition to slip away isn't something I plan to do. The easy remedy is to wire brush and touch up the bolts. Do you think that's in Porsche's technician's manual? No, I suspect they're suggesting a proper remedy. I can imagine many of you would be really pissed if PGB/Brembo replaced my two front calipers FOC. "How dare they replace items under warranty!" you'd say, no doubt. Brainwashed into "they all do that" mentality yet again by your OPC experiences perhaps? How dare PGB pay me to have my stone chipped Carrera S Platinum alloys refurbished after only 13k miles. How awful of me to have gone above the OPC's head to Porsche Customer Assistance. What was I thinking about when I argued they should have spotted the wheel issue when doing my 111 point check! What were PGB thinking when they AGREED with me, and PAID me! ...and as for calling in Pirelli to look at my half worn P Zeros which had cracks in the rubber in the tread. OUTRAGEOUS that they should send an engineer out to my home, at my convenience, to once again agree with me, and then send me a cheque for £298 to pay for the GOODYEARS I'd had fitted in preference! What is the world coming to when a customer actually gets a good outcome from complaining!

cmoose, I think your contrary view may be because you mostly prefer to be... contrary? I have the opposite view. It seems to me that owners are easily dissuaded by OPCs about complaining in general, hence the "they all do that sir" so often quoted. As owners skulk off, having been chastised by their OPC for daring to complain, the OPC scores yet another victory in the "You see! We don't have to do anything to promote customer satisfaction and yet these muppets keep coming back for another car" mentality. The polished appearance of showrooms and staff can be a little daunting when daring to criticise those who lurk inside that their product is less than perfect. But to approach with the brainwashed attitude of "the OPC is always right... the OPC is always right..." is to lose before you've uttered a word in protest. What you are saying in essence is not to complain unless your engine blows, or similar, and as has been seen from a link earlier in this thread, that circumstance gets the same "it's your fault" treatment. No, what we all need to do is complain about minor and major things AND not be fobbed off. In this way, Porsche may pay better attention to detail, manufacture a better product so as not to have to deal with so many complaints, and take more seriously their customers' issues. At present, it seems some owners are putty in their dealer's hands? Wusses.

As this thread goes on the saying 'Mountains out of Molehills' comes to mind. The 'victories' are really 'shut me ups' when considering the companies and values involved. So if going through life looking for faults in everything is what floats a persons boat ....................

anonymous said: [redacted] It wasn't something you said, just the mere fact that you'd joined which upset me.

Malo said: As this thread goes on the saying 'Mountains out of Molehills' comes to mind. The 'victories' are really 'shut me ups' when considering the companies and values involved. So if going through life looking for faults in everything is what floats a persons boat .................... The high court case was in respect of £118,000.00 owed to me.

ego requiem meam causa

I think each and every one of us that run a business are exceptionally glad that you're someone else's customer and not ours...

Heartily.

WinstonWolf said: I think each and every one of us that run a business are exceptionally glad that you're someone else's customer and not ours... ...because your customer service is lacking too?

Malo said: ego requiem meam causa Speak English man. And you have no case to rest.

DJMC said: WinstonWolf said: I think each and every one of us that run a business are exceptionally glad that you're someone else's customer and not ours... ...because your customer service is lacking too? No, because we can all spot the customer from hell. I'd love to recommend you to our competitors, their customer service is perfect for you.

battered said: Heartily. Blah... blah... blah...

DJMC said: battered said: Heartily. Blah... blah... blah... Look, a funny man!

so.... Bolts?

Darkcat said: so.... Bolts? Oh yes, those... ...just waiting to hear back from PGB as to what their £500 repair remedy consists of, as they didn't explain the other day.

I'm just not worthy, or perhaps I can't be arsed to fight for my rights. They are slightly rusty bolts for f ks sake. I guess that's grist to the mill for the professional complainer. Wow how it all goes so wronng for some people. 118k. I am nothing. Bert Slightly rusty bolts. Doesn't anyone understand the importance? They are (slightly) rusty after all. And a tiny bit of rust is really important. I have rights. FFS I am important. Don't you know who I am?

Had a call from the OPC service manager today, just checking everything went well at the first service last week. We had a good natured chat about that and the bolts during which he said that painting them or wire brushing them "will not work" and added he'd be happy to throw some money into the pot, along with PGB's goodwill offer, of which he was unaware, to assist in the proper repair for rusty calliper bolts which is to replace the calipers. He thought it possible the damage may have been caused during Porsche GB's ownership of the car for its first six months. He'll speak to PGB and we'll see what they can come up with. Good job I didn't get to work with the wire brush after all, if it won't work!? It's pleasing to see how a measured, polite, approach can extract the best from an OPC.

Totally amazing HOW some just can't seem to accept that someone cares enough about a certain issue to actually DO something about it. It even seems to infuriate them further if that person actually manages to successfully DO something about it. I would have though that rusting bolts on ANY car around two years old is simply unacceptable, add in that they are on the brake calipers and someone should have a case to answer. Perhaps it is their realisation they are either too STUPID or LAZY to be able to DO something about it that infuriates them so, just as well it is easier to ridicule or mock than actually DO something. More power to your elbow chum, rest easy in the knowledge that some may even benefit from your actions.

Exy said: I would have though that rusting bolts on ANY car around two years old is simply unacceptable, add in that they are on the brake calipers and someone should have a case to answer. b ks, there'll be rusty bolts on most cars within 6 months, the difference is you can't see them. Heat + steel = rust. Coatings only last so long. "Add in that they are on the brake calipers" - yes? Your point being? A little surface rust on the head of a bolt isn't any cause for concern at all.

OP I think you said you were married? Well, I wish Mrs. OP the very best of luck!

Wooley. Can you imagine living with this guy?

Good work OP - look forward to seeing the replacements!

woollyjoe said: Which is the OP's point - he can see them, so wants it fixed. Fix what? They're not faulty.

I saw this rather lovely black 991 C2 in Tankerton today whilst enjoying a walk along the coast, and I thought "that is odd, it doesn't have any rear wheel arch liners"... AND THEN I SAW A MORE AWFUL PROBLEM: Put me right off the whole car

just for the record...I cleaned my 981 Boxster S today...my bolts are nicely colour-coded to the brake callipers...

boxsternoob56 said: just for the record...I cleaned my 981 Boxster S today...my bolts are nicely colour-coded to the brake callipers... Mmm, theres a lot of rust on the edges of your brake disc. I would raise this with god himself.

mollytherocker said: Mmm, theres a lot of rust on the edges of your brake disc. I would raise this with god himself. ...and on the hub around the wheel bolt holes. This can cause mis-alignment of the wheels and lead to the car self steering off the road. Insurance would be invalid due to failing to properly maintain the vehicle. A charge of dangerous driving would no doubt follow. I'd have them replace all the hubs. Just going to take my wheels off now, and check mine...

LotusAlfaV6bloke said: I saw this rather lovely black 991 C2 in Tankerton today whilst enjoying a walk along the coast, and I thought "that is odd, it doesn't have any rear wheel arch liners"... AND THEN I SAW A MORE AWFUL PROBLEM: Put me right off the whole car Despite your sarcasm... it did catch your eye. And there we have it. A bolt (sic) on the landscape. I sense a class action building?

DJMC said: LotusAlfaV6bloke said: I saw this rather lovely black 991 C2 in Tankerton today whilst enjoying a walk along the coast, and I thought "that is odd, it doesn't have any rear wheel arch liners"... AND THEN I SAW A MORE AWFUL PROBLEM: Put me right off the whole car Despite your sarcasm... it did catch your eye. And there we have it. A bolt (sic) on the landscape. I sense a class action building? Go for it...

LotusAlfaV6bloke said: I saw this rather lovely black 991 C2 in Tankerton today whilst enjoying a walk along the coast, and I thought "that is odd, it doesn't have any rear wheel arch liners"... AND THEN I SAW A MORE AWFUL PROBLEM: Put me right off the whole car Rear arch liners ? On a modern Porsche ?? boxsternoob56 said: just for the record...I cleaned my 981 Boxster S today...my bolts are nicely colour-coded to the brake callipers... Granted, they are, shame the same can't be said of your bleed nipples though .... I'd seriously consider sueing Porsche AG for using corrosive brake fluid and for not using stainless steel bleed nipples. I couldn't help but notice that rather large chip on the caliper. Definitely a case to answer there, caliper and caliper paint finish unfit for purpose = New car FOC. A loan car supplied FOC whilst your existing car is replaced. AND Compensation for the stress and anxiety caused by the knowledge you've been driving a car with a dangerous braking system for goodness knows how long. And if none the above appeals, you could just drive it I suppose......

May I just thank everyone for such a fantastically happy evening reading about this, not had such a laugh since I last saw Fawlty Towers. But here's the thing the op is bang on right the bolts make the whole calliper and wheel look like it has just come from a scrapyard, they should not corrode so easily, and yes Porsche use cheap parts for manufacture they have for the last twenty years or so, I love my Boxster but its mainstream build em /sell , so is the rest of the range Porsche are no better than than Mazda MX5's, in fact the MX 5 is probably built better,Mike

Will they never learn? Thought you were safe with a S model calipers? Think again! The bolts on the 718 S are.....UNPAINTED! It's just a matter of time before these go down the same route. Damn you Porsche, damn you!

...I knew you'd come around to my way of thinking eventually.