47 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHScrached the Loaner
Reported or suspected cause
"dont worry about it"
Reported cause
No successful repair reported for this finding.
1
Identified cause
0
Suspected cause
0
Reported fixes
Read evidence and context
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Discussions that report identifying a cause
1
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Reported cause
really glad the car is home and the scratch that you fessed up to (rather you did it or an unknown) turned out to be a "dont worry about it"
Leading evidence: '"dont worry about it"' (1 discussions report identifying this cause; no attributable repair resolution). Across 1 matching discussions, the most frequently mentioned possible cause is '"dont worry about it"' (1 discussions; 1 report identifying it and 0 suggest it). The most frequently discussed action is 'Check ask them' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.
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1
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Reported cause · Original poster
The only time I did notice it was the first sunny day on Saturday.
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Performed · outcome unconfirmed · Original poster
It must have happened when I was parked somewhere or, It was already there and I didn't notice when I checked the car out.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
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Suggestion
if they missed it in the pre check, ask them to check a few records back, just to see if it shows up on another pre loaner check.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
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0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
if they missed it in the pre check, ask them to check a few records back, just to see if it shows up on another pre loaner check.
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
47 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
Rennlist: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
0 acknowledgements have no verified action link; they do not establish a repair result.
Generation: 20261026T163944Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
Hmm err well I think I scratched the loaner. A pretty nice loaner too, 2010 Cayman. It's about a 3 inch front bumper scratch. It must have happened when I was parked somewhere or, It was already there and I didn't notice when I checked the car out. I'm kind of freaking over this and am not sure what to say to the dealer other than the truth or keep my mouth shut. Beyond all that has anyone been in this situation before?
Wonder if they'll make me/insurance pay for the damage? Am I making a bit to do over nothing. Three inch scratch after all.
But I'm kinda freaking about it. I've never been in this situation before.
**** happenes, just tell them when you return it, I am guessing you are not the first customer to have a little issue while out in a car, and they know what to do.
sorry about it, but maybe its better in their car than in your own
I heard a great story from Rick Bye, who manages the Porsche press car fleet for, at least Canada, maybe North America, about a brand new 911 turbo that a journalist took home. While in the garage, his teenage son sat in it and turn the key so he could listen to the radio. Well, he turned the key too far, it started, and it was in gear, and launched through the closed garage door...
A scratch on the bumper of a Cayman isn't that bad in comparison.
There are paint repair guys that routinely come around to the dealerships (all makes) to touch up such things, primarily on trade-in cars. Just tell them up front, apologize profusely, and offer to pay for the repair. They may tell you not to worry about.
The worst that can happen is they charge you for the touch up repair, which would actually be fair. If they scratched your car while they had it, I am sure you would expect to have it repaired at their cost.
Not certain if you signed a document when you picked up your loaner. Did they ask for a copy of your drivers license and insurance card before they handed you the keys? If so, you and your insurance may be on the hook for the repair. If no documents were signed of any kind, then the dealer is on the hook for the scratch... normally.
Thanks all for your great advise and anecdotes. To answer ThunderTubs question, yeah I provided my drivers license, insurance and signed a loaner agreement.
My real dilemma here is that it may have already been there. I can't think of any scenario this weekend that would have the front bumper scratched. I went to the families so no, I went to a restaurant to pick up food and parked in front nose first so no. That's about it.
I picked the car up at night a may have not noticed it there. The only time I did notice it was the first sunny day on Saturday. The rest of the days were cloudy and raining. I picked it up Wed night last week.
I will point it out at the dealership. What is a bit disconcerting is this is the first time at this particular dealership so building a solid relationship has been on my mind. 'course I'm getting $2000 worth of work done on the 996.
Yah the pre check lighting might be the case. A week into a rental one time I walked up to the car wondering who banged a big dent in the lower drivers door. When turning it back in their records showed it was already there. I just missed it.
I hope thats the case for you
That's a good point.
All we really have is the teenager's story... since he was the one in the car in the garage. It's his claim that the car "just started up and lurched forward."
The cars routinely come off the transporters brand new with more damage than that. I think you should be honest and part of that is that you have no idea, when or how it got there. I can't imagine you having a problem.
A 3" scratch on a bumper should be an small fix. I agree with some of the guys. Back in the day one of my 1st jobs was working for a Car rental company and lots of these dents/scratches were missed on precheck. We always went back to the records to see if the damage was there.
I think honesty is the best... good luck
My BMW dealer takes pics of loaners before they leave the dealers and makes you sign the condition of the car.... that is really the only way to avoid pointing fingers. Not sure if I like the idea, but it does make you think of where you may park the car.
Dammit!! I hate it when that happens.....I think the only way to rectify this is to fess up, ask them what they were asking for the Cayman and payup. Doood, you're on the hook, man......Wait a minute. How about not bringing it back? Don't pick up your phone, move, and enjoy your new(er) Cayman. How long before they catchup to you? What's to lose? Man, you are in IT now....RUN!!
Gotta love all the options.
Take a magic marker when you pick up your car. If they say no problem it was already scratched, magic marker where the scratch is on the dash so the next guy doesn't go through the same terror. That'll teach 'em
Interesting. I get loaners from BMW too but they are very different. They barely fill-out the paperwork. One time as I was doing my own inspection on the loaner before leaving the lot. I pointed out 2 or 3 large existing scratches and the SA just shrugged. Never had a problem.
Just be honest.
FM
Status update: The dealer called today and said they are still waiting on the part to arrive from Germany so I still have the Cayman.
Now that I've had the Cayman for 5 days I can say without doubt that I really miss my 911. I've found a few things I'm not particularly fond of; 1. the car lacks power. Understandable as it is the base Cayman and I'm used to the 911's power. 2. It's been raining here and corners I take at speed in the 911 without issue the Cayman tends to lose traction at times. I'm guessing the weight over the 911 rear axles help keep it planted or the wider tires.
Anyway, I'll let you guys know the outcome.
Well I would think that would be your answer right there, if you're spending that kind of money with them they would take care of this little mishap. And it probably wouldn't hurt to tell them your're planning on doing some more business with them in the future. Good Luck
Ouch, I feel for ya, I say be straight up, including the bit about not parking the car where you believe it could have happened. Like mentioned above, if they like your business they should be understanding.
Good luck
I respectively disagree with that last little bit of advice. You don't even know if it happenned on your watch and so speculation where it could have happenned is a shot in the dark. The truth is you have no idea if it happnned while the car was in your posession or before.
"Am I making a bit to do over nothing. Three inch scratch after all."
Well then, what if they just put a 3" scratch in yours and call it even? Becasue I am sure if they did scratch yours with a small 3" scratch you would just say "oh thats ok... I dont want to make a big to do over nothing"
Just be honest. I bet they go, oh, and forget about it.
Many dealers today don't own their loaners - the whole process have all been completely outsourced to rental car companies like Enterprise. So it may very well be Enterprises car, not your dealers. Hopefully this is prior damage or the dealer has your back
You mean the kid to the left of the door with no allowance in his pocket? Yah I think that's him hehehe
That is all jacked up. Nightmares couldn't come close.
Update:
Finally got the car back from Porsche yesterday. I grabbed the guy and showed him the damage to the Caymans front bumper in daylight conditions. I told him although I was pretty sure I didn't do the damage, I was not 100% sure and I'd would pay for the damage. Porsche guy said don't worry about it which was good because the bill for the work I had done on the 996 was a little over $1900.
Glad to have the old 911 back. I missed the power but I will miss the stock short throw shifter on the Cayman.
Thanks for all your input, it all turned out well.
Oh and since they had the 996 on a lift for 2 weeks I told them to assess the value for curiosities sake. $19,500 for a 2000 996 C2 with 55,000 miles on it. The only real option it has is the fancy traction control. Guess that's not too bad for a dealership.
value and what someone will pay are often 2 very differant things
really glad the car is home and the scratch that you fessed up to (rather you did it or an unknown) turned out to be a "dont worry about it"
$1900 what did you have done
Real quick, I have to run to a meeting...
Leftside Exhaust was rattling so I had them replace it with OEM
Coolant flush
de-clog the Cowl Drains up front.
replace a worn Serpitne <sp? belt.
Glad to hear it all worked out well for you.
Is the $19,500 valuation what they would give you on a trade in at that dealership or was it their assessment of the cars Blue Book value?
Short meeting. Love those.
I asked the dealership what they would pay me for the car if I just wanted to unload it quickly.
Not sure if I want to but the miles are getting up there. I need to find another 996 30k or less on it.
I'd be remiss if I didn't break down the cost of the work from the Porsche Dealership on the expensive East Coast:
the left side muffler parts and labor (using my original exhaust tip) $1116.24
Coolant flush and all that it entails: $291.55
the warn drive belt replacement: $217.05
Cowl Drains $135
Shipping from Germany $55
and misc BS charges
Thanks I'll look into the oem short shifter. I'm guessing PelicanParts carries it.
EDIT: found it, good ole Suncoast has them. I will be looking forward to this Spring project.
Thanks
was the muffler PSE or standard?
nice to get new coolant, any word if they checked the waterpump for bearing play while the belt was off?
AND if you upgrade to a 997 shift assy you can build it ahead of time (winter) and swap it in in the spring... mucho better
No don't think my car has the PSE but really not sure. It's really really fast.
About checking the water pump. I didn't ask them specifically to look at it but I did tell them to perform a thorough assessment of the car while they had it. I've found most Porsche Dealerships are pretty vigilant when checking over a car. Of course there are always exceptions. I'm pretty confident they would have let me know.
