32 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHEngine failure
Leading reported evidence
Inspect they send an inspector over, etc
Performed · outcome unconfirmed
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
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Performed · outcome unconfirmed
My guess is even with CPO Porsche NA is demanding that the engine be torn down, inspected, they send an inspector over, etc and then authorize the replacement or repair.
Leading evidence: 'Inspect they send an inspector over, etc' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, The most frequently discussed action is 'Clean bill of health' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
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Performed · outcome unconfirmed
FYI, I had my engine replaced (high oil consumption/scored cylinders).
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Performed · outcome unconfirmed
For instance, my Turbo required a new transmission (it was being replaced under CPO warranty).
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Suggestion · Original poster
This dealership serviced it 6 months ago before I put it away for the winter and they gave it a clean bill of health.
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Suggestion
He filled me in with the what was going on and I knew he and the shop were doing what could be done within their power to expedite the transmission replacement and the delay was not the service department, the service manager or the service tech's fault.
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Suggestion
He filled me in with the what was going on and I knew he and the shop were doing what could be done within their power to expedite the transmission replacement and the delay was not the service department, the service manager or the service tech's fault.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
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Performed · outcome unconfirmed
My guess is even with CPO Porsche NA is demanding that the engine be torn down, inspected, they send an inspector over, etc and then authorize the replacement or repair.
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
If you really get told to get lost that's unacceptable and I'd complain to PCNA and ask PCNA to recommend another dealer in your area to which you can have the car transferred to ASAP and at no cost to you.
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
32 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
Rennlist: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
1 acknowledgements have no verified action link; they do not establish a repair result.
Have had my 996 for 1 1/2 years (CPO'ed 2003) and check engine light came on 2 weeks ago. Brought it in to a local dealership where they told me the "camshafts are being chewed up by something - need a complete tear-down or new engine". That was two weeks ago and whenever I call they say they can tell me nothing yet (they are really backed up!). The car is still under full CPO warranty until November so this is on them. They are telling me not to expect the car back until the end of the month. This seems unusual to me - never encountered anything like this before. This vehicle has been babied and only serviced at the dealership. Any ideas how much time I should give them before I have the car shipped someplace else? The customer service at this dealership is truly horrible - they basically tell me to get lost whenever I call.
Thanks
Car has only 27000 miles and I have only put on 1k miles per year. This dealership serviced it 6 months ago before I put it away for the winter and they gave it a clean bill of health. I have only driven it 150 miles since then.
Politely tell that if they cant get your car in by the end of the week, then you will have to take it elsewhere. If they are really that busy they will let it go. If they really aren't that busy they will get you in because they really want the job. If you don't give them a timeline this will go on forever.
Herb Chambers? I do get a chicken dinner..
Take the car back and rev to the red line with every gear change. I am sure it will get you a new engine in no time.
This is a big and profitable job for the dealer. They make full profit on the new motor and get paid for every minute of time the job takes, per flat rate. For some reason P-car mechanics seem to work in slow motion. Anyway, they will make several thousand profit on this job and it's an easy sale as Porsche NA picks up the tab.
Speak with the GM, express your dissatisfaction, and tell him you may speak with Porsche NA or go to another dealer. Squeaky wheels get the grease!
If you really get told to get lost that's unacceptable and I'd complain to PCNA and ask PCNA to recommend another dealer in your area to which you can have the car transferred to ASAP and at no cost to you.
A engine R&R is not a big job, it can be done in a day or so. But what can take time is the decision to replace the engine.
PCNA or even the factory may require the dealer to remove the engine and partially tear it down to reach a decision point to replace vs. rebuild.
Also, even if a new engine is called for the engine may not be in the USA.
For instance, my Turbo required a new transmission (it was being replaced under CPO warranty).
But before the decision was made to replace the transmission there was some confusion at the factory about the the transmission type. IIRC the factory, or at least someone at the factory, believed the Turbo 6-speed was the same transmission in the NA cars. It is not of course. And even once this was sorted out sorted there was no Turbo 6-speed transmission anywhere in the USA. A replacement transmission had to come from Germany.
I don't have my records handy but the car was out of service at least 3 weeks and maybe even longer.
But I must say the service manager was quite up front with me and never told me to get lost. He filled me in with the what was going on and I knew he and the shop were doing what could be done within their power to expedite the transmission replacement and the delay was not the service department, the service manager or the service tech's fault.
Sincerely,
Macster.
I got my engine replaced at Herb Chambers Porsche in Boston. GREAT service...The warranty company sucked big time but they helped me fight and win the case for a replacement. Once authorized, HC replaced it in DAYS.
My guess is even with CPO Porsche NA is demanding that the engine be torn down, inspected, they send an inspector over, etc and then authorize the replacement or repair.
The service manager and tech are great - but I have to say they're one of the busiest Porsche dealerships in the country - and if you can take the time to be their friend - they'll go the extra mile for you.
Porsche ownership is not as special / exclusive as it once was - so they deal with the general public a lot...
Jeeze, I'd get the new engine put in and sell the car since you don't drive it that much. A fresh new engine may help you get a premium price these days.
FYI, I had my engine replaced (high oil consumption/scored cylinders). I have a great dealer, but it still takes a while to ship something that large. Needed a special truck, then it showed up in the wrong
type
of truck (needed a lift truck rather than a loading-dock level truck) so it went round and round another few days. Just thrilled to get a replacement engine via a CPO, but it did take me a while. Good luck with yours!
Ok here's the final resolution to my problem. After six weeks, the car was finally repaired. The cam sensor failed and was contacting one of the cams, requiring a replacement cam. Everything else was fine. Car seems back to normal now. The unhelpful service manager at the dealership has been fired and a new person called me up begging for mercy and a pledge for further service visits. We'll see.
I went into that dealership on Saturday last week. I was completely ignored by the sales people who were huddled around the TV watching NASCAR. Nuff said.
A new engine to a cam sensor... Seems like a gross mis-diagnosis to me by the dealer nonetheless. Shame on them for putting you through a heart attack. Glad everything got resolved and in a relatively economic way.
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