43 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHWheel mystery, what is your guess?????
Leading reported evidence
Check wheels
Suggestion or failed attempt
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion · Original poster
The story is not over, about an hour later we receive a reply via Email stating "does anyone check the wheels after they are done" etc.
Leading evidence: 'Check wheels' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, The most frequently discussed action is 'Check wheels' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
Word of mouth damage is worse than the repair costs.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
Repair the wheel and write it off, then move one with business.
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
43 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
Rennlist: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
0 acknowledgements have no verified action link; they do not establish a repair result.
Generation: 20261027T051247Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
So there is no right or wrong answer but your input would be appreciated.
Here is a photo we were submitted, and were asked "how do you think this got here?"......
Please note the scrape marks on the wheel.....
[Image-only post; no author-written text. Original image references:]
https://rennlist.com/forums/graemlins/roflmao.gif
https://rennlist.com/forums/graemlins/roflmao.gif
Well.... the claim is that the car is garaged and only parked in the street about a foot away from the curb. The claim is that the paint is blistering...
This is the first thing we guessed, being in the wheel refinishing business for over 16-years this was the best guess we came up with. Outside of this our next guess if not this would be a random shopping cart or cart from somewhere like Home Depot but the car-wash in our experience was the most common with this sort damage.
Just looking at some outside input that makes sense...
Actually we offered to refinish the wheel for him again (at the reduced rate we offered the first time around) we also will perform all tire services free of charge.
Retail would be $150 refinishing + $30 tire service (dismount, remount, road-force balance and inflate with nitrogen. So $180 retail.
We offered $100 total to redo just to help out... customer still expressed disappointment...
I think this was very fair on our part.
Very funny sir...
It was too obvious that there was some outside help that caused this flaw.. but I'm just trying to be nice about my wording since he is our customer...
I feel your pain. Working for an insurance company I see stuff like this all the time. It was in motion at the time and has nothing to do with the paint. If the impact hadn't occurred, the paint would be just fine. Tell your customer to hire an attorney and have a nice day. Some people's kids. Geesh.
No, it's okay, I did explain to him that if a metal object hit his wheel and only paint was in the way that the paint is the softest material so obviously it would be the first to give... but we are 99.999999999% sure certain that this wheel had some outside help.
Just my 2 cents worth...
Repair the wheel and write it off, then move one with business. Your reputation for quality work will be rewarded down the road. The more you stir the pot on this little snag in business, the greater chance of a negative affect as a result.
I would feel more compelled if the customer would simply just saying something more alone the lines of "oh, I know this isn't y our fault but I have no clue how this happened but obviously I'd like to get it fixed" just as many of our customers have said in the past and of course we will discount the service work at cost rather than to have someone tell us that it is IMPOSSIBLE to have been anything but faulty workmanship even with scrape marks as proof that there was some sort of damage to the wheel. BTW, the customer picked up and inspected the wheels in person so shipping is not a factor in this.
I completely understand. I owned a business for 20 years and understand the principle behind "choose your battles" and have taken many hits in profit to keep the customer happy. Word of mouth damage is worse than the repair costs. Think about it.
In the bicycle business we call this a JRA warranty claim.
Customer: my carbon fiber frame cracked, I was Just Riding Along.
Me: there are large gouges around the cracked area, sure you did not wreck?
Customer: you and this bicycle brand suck for not wanting to warranty this frame.
Just tell me the truth, I'm human, I'm sypathetic, ill push my brands to sell me a reduced cost crash replacement and I'll pass it along to you at cost and eat the labor on the build.
This thread reminds me, need to call you all to quote refinishing my wheels.
[Image-only post; no author-written text. Original image references:]
https://cimg7.ibsrv.net/gimg/rennlist.com-vbulletin/534x712/img_1322_143125217493196f171080ef73c420ba0a61ca06.jpg
Actually, it's the customer that's being "unreasonable and irrational".
But after the dust settles, you have to ask yourself... Which is less costly to your business in time, crew labor, materials, and reputation?
1. Standing firm and not repairing the damaged wheel based on the evidence. Risk going to small claims court and having to pay court/legal costs and refunding the person's money anyway. Risk having your reputation falsely damaged by this type of person once they hit the car forums and social media.
or...
2. Chalk it up as a loss and repair the damage. Save time and money fighting it in court and protect your reputation.
Remember, we're talking only a $100 to fix this problem and move on with life. If spending hundreds, even thousands of dollar is worth the high-fives and pats on the back, then more power to you.
Don't let the one bad apple cause you to start a pissin' contest with this individual. This type of customer probably only represents less than 2% of your clientele. Am I right? Most of your customers are honest and appreciative of your quality workmanship. This little problem has already caused you several hours of frustration and anguish? If that's the case, then he's already won.
Your compromise with this person is more than reasonable. You're the one that has to chose the next steps and if it's worth the efforts and risks.
I agree with B3 on this one. I can't tell you how many times I've said, "F this customer. He's trying to pull a fast one on me. I don't care if he never comes back again".
Then after my initial anger, I say, "F it! It's a 100 bucks, who cares? Just go ahead and make it right and comp the customer."
End result is a happy customer, better company reputation and I put the customer in my "ding'em file". Meaning next time he wants something from me I'm going to ding him with an extra $100 that he won't even know about. Probably ding him for $200 just to make me feel good!
[Image-only post; no author-written text. Original image references:]
https://rennlist.com/forums/images/smilies/popcorn.gif
https://rennlist.com/forums/images/smilies/beerchug.gif
BINGO!!! This was my personal suggestion when anyone says that they don't park in the street, etc. Can't keep kids away from cars, they are like magnets.... LOL
Nah, I've skated most my life and can't think of a board that would leave those black marks higher up on the spoke. It almost looks like another vehicles tire rolled up on it. The car wash wheel guide bars is the likely culprit I think.
Not if it hit as the driver pulled it in and corrected before it was whisked away.
I've seen run away shopping carts hit cars too. Who really knows but it is most definitely not from poor manufacturing.
Update, well I thought I'd post a final update..... that was a couple of hours ago...
Customer was told when he dropped off the wheel that we would only charge him for materials, not labor on the re-refinishing or no labor on tire services. We told him in writing that it would take "AT LEAST 4-DAYS", well on day 3 Friday he sent us an email telling us that he is not happy because we told him that it would be ready Monday. Long story short after explaining to him that "at least" means "minimum", not maximum.
Needless to say he said he would come pick up Tuesday since he was busy Monday, not a problem, customer arrives, we show him the wheel, the customer NOT KIDDING... whips out a black-light to inspect the wheel... Yes, not kidding, this really happened, we perform the road-force balancing and nitrogen inflation in front of him, snap on his center caps..... NOW WAIT FOR IT.....
We tell him, "NO CHARGE" just be careful with it.....
The story is not over, about an hour later we receive a reply via Email stating "does anyone check the wheels after they are done" etc. he found an inclusion by the center cap.
Our reply, bring it back if you are not happy with it however we need 7-10 working days like every other wheel that comes here, we probably shouldn't be rushed if we are going to be put under a black light... who knows maybe it will be searched under gamma-rays next time....
