12 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHRecomendations for Repair shops in DC/No Va area
Leading reported evidence
Recommend shop in the area
Suggestion or failed attempt
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Leading evidence: 'Recommend shop in the area' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, The most frequently discussed action is 'Recommend shop in the area' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
I fought it up to the zone rep and they made sure that only wouldn't my repair get covered but the zone rep canceled the remainder of my warranty because I had tracked the car.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
It was the first oil change and my new 4.2 was probably loaned to someone and that's why a simple oil change took 2 days.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
i've actually already set an appointment at hbl to drop off my car there on monday so we'll see how that goes.
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
I fought it up to the zone rep and they made sure that only wouldn't my repair get covered but the zone rep canceled the remainder of my warranty because I had tracked the car.
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
12 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
Rennlist: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
2 acknowledgements have no verified action link; they do not establish a repair result.
Outcome without a verified action link
The third time the CEL came on, they attempted to fix it without charging me, since their second attempt, which I had paid for, didn't work.
talk to ivan or chris at IMA motorsport. they're in Vienna. good guys. small shop - so you know who's doin' the work!
IMA Motorsport
Work: [phone removed]
2928C Prosperity Ave.
Fairfax, VA 22031
Ivan Arzola/Chris Prack
what is your experience with hbl... why should I avoid them? I'm just curious becuase I have an extended warranty purchased from them and it's right in front of my house but I need to go in sometime this week or next to get my check engine light checked out. please give me some details on how I should proceed. thanks~~!~
My Audi experience at HBL was terrible, and I think the service manager is the service manager for all marques there. I found him to be indifferent to customer's concerns and generally sloppy. That indifference and sloppiness seems to have been "taught" to most people there. I had one good SA there, but before he got there and after he left, service was a disaster.
Among all the serious issues, there was one case where my car came back from an oil change (which took 2 days!) and the car had 50+ miles on it in those 2 days. I never even got an apology for it, and the best I got was an off the cuff statement from the SA that the valets there are "terrible". It was the first oil change and my new 4.2 was probably loaned to someone and that's why a simple oil change took 2 days.
My Dad ordered a Mercedes there which was "lost" after 3 months and had to be ordered again. HBL is a slimy, slimy bunch. When it came time to get the p-car I didn't even THINK about going there again.
Brian and Karl, thanks for your reply. I talked to Ivan today, wow, how refreshing to have someone take a little time to tell you the ins and outs. He really seems to care and sounds like he knows his stuff.
HBL's people are short and unhelpful on the phone. Should I expect something different when I take my car there? I think not.
I'm so glad this board exists so we can all share our experiences.
damnit... I wonder if my warranty is good anywhere else. guess I have some fine line reading to do. all in a days work
. Anyhow, thanks for the heads up. i've actually already set an appointment at hbl to drop off my car there on monday so we'll see how that goes. hopefully I won't get the extra 50 miles on it.
parkman
Your extended warranty should be good at any dealer and perhaps at independents as well. It's not from PCNA but a third party insurance company, so they may not be that particular where you have the work done. Call them and see.
HBL serviced my car for a check engine light. The first time, they covered it under warranty. The second time, they blamed it on my aftermarket chip and charged me over $2K, even though I took the chip out and the CEL would still come on. I fought it up to the zone rep and they made sure that only wouldn't my repair get covered but the zone rep canceled the remainder of my warranty because I had tracked the car. The third time the CEL came on, they attempted to fix it without charging me, since their second attempt, which I had paid for, didn't work. The fourth time the CEL came on, I took the car to Ivan at IMA and he fixed it.
They have a lock on the NoVa area because they are convenient but even though I live less than 2 miles from their dealership, I will take my car to Arlington or Rockville for warranty service.
Karl
maybe I should just cancel the appointment and take it to intersport in front of my house. where do you live by the way? i live in mclean with a few other 996'ers...
Parkman,
I've been going to Intersport for 10 years, since they were on Mill st. in Vienna. Top notch. Ask for Charlie or Omar(owners). Ivan(mentioned above)used to work for them and then started his own. He also worked on my car and did a great job. Can't really go wrong w/ either one.
Mitch
thanks Mitch. Actually, I've gone to intersport before because it's next to my friends shop (vertex) in mclean. they're great guys, but the prices are a little steep. Art is also a great mechanic.
