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YOUR RESEARCHNeed Advice: Damage to my 996 while...
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Suggestion
DEMAND, repeat, DEMAND that they do right by you and repair the damage.
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Hi,
I wanted to solicit opinions on how you all would handle this:
My 996 was at the dealer for a 15K service and then it was sent to the body shop (out sourced) for repair. I got the car back today and when I got home I notice a 1" scrape on the nose, above the plate frame. It looks worse than it is because the armourfend bra has been cut. I can probably touch it up, but what would you all do. (What bugs me is that I had a feeling something like this would happen, I even put on my front licence plate frame for protection). I can't prove that the damage wasn't there before I dropped it off. TIA
Complain about it immediately, regardless. Then see what occurs.
As for proving it. What do they expect you to do. Take pictures before and after...
Most of the time its hard to win against them. But if you dont complain youlle never know.
Call them ASAP. DEMAND, repeat, DEMAND that they do right by you and repair the damage. I would be totally aghast if they even claim that it didn't happen with them and ask you for proof. Your word should be good enough. As to who is responsible, the dealer took your car and chose the body shop, so it's the dealer I'd go after.
I will third that and say to call the dealer ASAP. I had the dealer fix a nice 2" scratch on my fender that happened when they transported the car to me. I brought it to their attention a while after delivery but they took care of it for me. Always ask, the worst they can say is no.
Most dealers mark dings and scratches as a matter of routine policy upon taking in cars for service for just this reason. I can only assume they do this to protect themselves because they've eaten claims in the absence of doing so. So, either they did conduct such an inspection and it shows no damage, or you also likely have a good chance of getting it fixed on them if they didn't conduct the inspection. Either way, it would seem more likely than not that they should take care of it. As a matter of customer goodwill, they should anyway as long as you are certain it occured while in their possession.
