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YOUR RESEARCH9 days and 339 miles....
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Test of the local dealership's service department
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My first test of the local dealership's service department.
Leading evidence: 'Test of the local dealership's service department' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, The most frequently discussed action is 'Test of the local dealership's service department' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
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My first test of the local dealership's service department. I was driving to my in-law's house..luckily almost there..put the clutch in to come to a stop and the engine stalled. It restarted with a bit of trouble. I drove the remaining 1/8 mile to the in-laws and started to smell something burning. I get out of the car and smoke is pouring from the A/C compressor. It, or the compressor clutch has seized. I had it towed by Roadside Assistance on Sunday....dealer called me today to tell me it got there safe and sound. I called them at 4pm to see if they had looked at it yet....they said "no, but first thing in the morning"..no doubt as a result of me not purchasing the car from them....am I being too cynical?
Sorry to rant...but as you can probably tell I am not happy. I don't even have the car titled yet...
Jims02C2, I'm terribly sorry to hear your plight. Little could be worse than having a brand new car go down.
On a broader note, I'm starting to get concerned with the type of quality control (or should I say lack thereof) that Porsche is demonstrating, given the (what seems to be) number of stories that we are hearing on broken trannys, stuck gearshafts, and the like. I thought that Porsche had devoted serious attention to quality control in recent years past, and the 996 was supposedly oodles better than its predecessors on the defect scale.
All these stories actually make me pause to think about whether I want to upgrade to my next Carrera.
Best of luck getting your car fixed quickly Jim.
Regards.
Dealer called with an update early this morning. The A/C compressor was,indeed, seized. But (and this will be familiar to those with the C4S trans failure) there aren't any parts in the country....they are in Germany...the dealer is trying to get the part ASAP.
We feel for you when things like that happen espe with such a new car. Other then AC compressor needing replacement- did they mention anything with respect to the stalling issue? I had a starter issue occured on mine which made a nasty whining noise during startup(last 2-3 seconds) and took about 2 weeks to get a new one(no charge for replacement). Now it's all good. Hope you get your's done quickly!!! Mike
I got a pleasant surprise this afternoon. The dealership called and said my car was finished...It seems they found an A/C compressor at another dealer....Champion..where I purchased the car.
I was very impressed...unfortunately I can't pick up the car until Friday.
Wow, can you imagine the response the "dealer" would get, if your car was not ready when "you" wanted?... <img src="graemlins/a_smil17.gif" border="0" alt="[blabla]" />
Being a field representive for another automotive manufacturer I have to deal with angry service customers on a daily basis. Your point escapes me totally..How would I be inconveinencing the dealer by not picking my car up EXACTLY when it was ready? Maybe taking up one parking spot...I have lots of customers who don't pick their cars up when they are ready, but when it's convenient for them. That's part of providing a service to the customer. I, the customer, am not providing a service to the dealer. If I were leaving it there for 2 weeks while I was on vacation and using them as a storage facility, that would be a different story.
I agree, all I'm trying to say is after 9 days and 339 miles it's up to the dealer to step up to the plate and look after the coustomer. On the other hand if I damage my car or just leave it in for a service the dealer tells me what day to bring it in and when to pick it up.
You pay a premium price its only right to expect premium service!
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