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YOUR RESEARCHI am blown away by Discount's handling of my recent 996 tire mishap...
Leading reported evidence
Check other 3 tires while they are at it
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Performed · outcome unconfirmed
They also checked the other 3 tires while they are at it.
I am blown away by Discount's handling of my recent 996 tire mishap...
Frequently discussed work
Check inventory - and their used tires
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Suggestion · Original poster
And it wasn't just in my home store where I felt like I got exceptional service...before selling me the Continentals, the kid in Vegas called 5 local stores and asked them to physically check inventory - and their used tires - for anything that would work to get me off of the spare without having to spend money on a "wrong" tire.
I am blown away by Discount's handling of my recent 996 tire mishap...
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Leading evidence: 'Check other 3 tires while they are at it' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, The most frequently discussed action is 'Check inventory - and their used tires' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
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Performed · outcome unconfirmed
To make me happy, they ordered me 4 new wheels to be installed anywhere I choose.
I am blown away by Discount's handling of my recent 996 tire mishap...
Replace asap
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Unsuccessful attempts
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Performed · outcome unconfirmed · Original poster
I vastly prefer plugging a flat over running a compact spare - but I also assume any tire I plug is disposable and will get replaced ASAP.
I am blown away by Discount's handling of my recent 996 tire mishap...
Use discount since day one
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I am blown away by Discount's handling of my recent 996 tire mishap...
Use except
Performed · outcome unconfirmed
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Unsuccessful attempts
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Performed · outcome unconfirmed · Original poster
The business card he handed me was for the manager of the Discount store I have always used EXCEPT for this single online fail purchase.
I am blown away by Discount's handling of my recent 996 tire mishap...
Frequently discussed actions (10)
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Check inventory - and their used tires
No successful repair reported for this finding.
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Unsuccessful attempts
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Suggestion · Original poster
And it wasn't just in my home store where I felt like I got exceptional service...before selling me the Continentals, the kid in Vegas called 5 local stores and asked them to physically check inventory - and their used tires - for anything that would work to get me off of the spare without having to spend money on a "wrong" tire.
I am blown away by Discount's handling of my recent 996 tire mishap...
Recommend by a certain online tire distributor failed 3 times
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Suggestion · Original poster
The "preferred installer" recommended by a certain online tire distributor failed 3 times to balance my 996 wheels before admitting that their equipment wasn't rated to balance tires as wide as my fronts, let alone the rears.
I am blown away by Discount's handling of my recent 996 tire mishap...
Repair any tire if the puncture involves or is adjacent
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Suggestion · Original poster
As far as Discount's patching policy - they won't repair any tire if the puncture involves or is adjacent to the shoulder/sidewall; they won't repair a tire that has inadequate tread left, and to my knowledge they do not use plugs.
I am blown away by Discount's handling of my recent 996 tire mishap...
Repair tire
No successful repair reported for this finding.
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Reported fixes
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Unsuccessful attempts
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0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
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Suggestion · Original poster
As far as Discount's patching policy - they won't repair any tire if the puncture involves or is adjacent to the shoulder/sidewall; they won't repair a tire that has inadequate tread left, and to my knowledge they do not use plugs.
I am blown away by Discount's handling of my recent 996 tire mishap...
Coverage and how to read this overview
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35 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
Rennlist: 1 discussions
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Generation: 20261026T100758Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
As many of you read, a section of pipe wound up spearing through my tire in two places and notching my front driver-side wheel on my way to the Vegas meetup.
I limped into Vegas on the compact spare (dammit Ireland) and was at Discount the next morning when they opened. I wound up with some awful Continental all-season ditchfinders up front, but matched-but-terrible-new-fronts beats compact-spare-for-three-days.
Discount paid for one tire (I always get full coverage for the 996 and 'Vette tires); I was out $150ish for the other, and I was able to resume the shenanigans.
A few days ago I headed into my local Discount, and the guy who doesn't know me but knows my car listened to my tale of woe. He then wrote up return-to-mfr orders for the two Continentals and warranty replaced them with Ventus V12 Evo2's to match the almost-brand-new rears.
I know the kid didn't break any rules; his manager signed off on the deal, but I was blown away by the level of service I received, both in the Las Vegas store and in my home store here in San Diego. And it wasn't just in my home store where I felt like I got exceptional service...before selling me the Continentals, the kid in Vegas called 5 local stores and asked them to physically check inventory - and their used tires - for anything that would work to get me off of the spare without having to spend money on a "wrong" tire.
These guys get kicked around as "chain" employees, but my Discount store is the only place that's been able to accurately balance every tire I've had mounted for my Porsches. The "preferred installer" recommended by a certain online tire distributor failed 3 times to balance my 996 wheels before admitting that their equipment wasn't rated to balance tires as wide as my fronts, let alone the rears.
Finally, the manager of this establishment takes me aside, apologizes profusely, and hands me the card of a buddy of his who he assures can take care of the issue, and that he'll comp all the costs.
The business card he handed me was for the manager of the Discount store I have always used EXCEPT for this single online fail purchase. Lesson learned: if it works, don't fix it.
I've had interesting luck with Discount tire as well, and also blown away at what they are capable of to make a customer happy.
1. I took my '15 WRX for a flat fix. They ended up scratching the rim. Gave me a loaner wheel to drive one, and ordered me a new wheel.
2. I took my '16 Tacoma with brand new TRD wheels (in boxes) I brought in to have tires mounted. They scratched one wheel. They ordered me a new one. New one came in, scratched that one as well. To make me happy, they ordered me 4 new wheels to be installed anywhere I choose. Let me keep the old 4 wheels, and refunded me half the cost of tires ($700)
I also have high opinions of my local LV & Henderson Discount stores. Wherever this corporate culture is coming from, whether it be regional (CA & NV), or local managers, these guys get it. Go above and beyond on a single replacement experience - and guess what? Chances are that person will come back someday for 4 more... and 4 more... and 4 more... and...
Yup; nothing but good results from Discount Tire here as well. Only time I didn't use them was when one son was in college (KS), he needed tires, and no Discount Tire. Told him to use WalMart since if there was an issue, he could always find one of them.
The days of "4 tires for $100!" weekends are long gone...a set of tires for any of our three vehicles costs more than I paid for my first car...
It seems that Discount understands that there is money to be made by cultivating customer loyalty; how something that seems so stupidly obvious is NOT made a practice everywhere eludes me.
I used WM for tires when I first got married (we couldn't afford a Costco membership, which would have been my preference). My wife was driving a Volvo 850 at the time, which was some pretty high cotton for me to be crapping in, but I digress. The WM morons actually mounted up different size tires on the rear axles; they didn't notice at any point that there was nearly an extra inch of sidewall on one side.
After I explained the extent of my displeasure, I was refunded most of the cost of the new tires; even so, I wouldn't let those dipsticks torque my valve stem caps, let alone work on anything that might cause or prevent death or dismemberment...
Yes, DT truly gets the concept that good customer service begets loyal customers.
Me thinks SBUX and AMZN get this too. Most companies, do not.
I will shop prices to keep DT honest, but they will always get my business even if they are not the cheapest.
Eddie
The Discount Tire store I use is right next to their corporate headquarters. You could eat off the floors in the shop and waiting area. I have always been 100% happy with the price and service. Plus, they point the center cap crest at the valve stem without me having to tell them...
Their corporate culture is very strong, and they do a great job of delivering that culture in customer interactions. They will never charge you to patch a tire, and if you are an employee in the military and get called to active duty, they make up the difference. They "walk the walk' and that's why they are my only choice.
Have used Discount since day one. They've priced matched tires that I've found online with some they had in house that were quite a bit more. Plugged tire last minute before closing. Overall good experiences and this is from MI to NC to OH. Each location has always provided great customer service.
Just took my tire in yesterday with a nail in it. They didn't even charge me. plugged it and put it back on my car and move the spare back in the trunk.
Discount Tire in Cary, NC off highway 55.
Not bashing here....but when you say they plug/patch tires for free. Are you referring to plugging, meaning ramming with the file and inserting a gummy plug? Or are we talking, patching, removing the tire and patching properly from the inside, reinstalling tire, and installing a new valve stem.
Big difference...
Plugging (incorrect), takes 3 minutes and a 10 cent gummy plug. I would never knowingly allow anyone I love to ride in a car with a plugged tire.
Patching (correct), very time consuming.
Kudos if they plug for free, but that is actually doing a disservice.
No problem! Sorry I used the term loosely here. It is done properly have the tire removed patched, reinstalled, balanced and inflated correctly. They also checked the other 3 tires while they are at it.
I vastly prefer plugging a flat over running a compact spare - but I also assume any tire I plug is disposable and will get replaced ASAP.
Discount is pretty good about not giving me crap when I show up with a plugged tire they could have patched properly - but I've done that a total of maybe twice in my lifetime.
As far as Discount's patching policy - they won't repair any tire if the puncture involves or is adjacent to the shoulder/sidewall; they won't repair a tire that has inadequate tread left, and to my knowledge they do not use plugs.
Discount tire / Americas tire (as they are called in CA) are AWESOME. Really really great service at the one by me. You just don't 'expect' it at a tire shop.
I had a trailer tire pickup a nail, they replaced it no questions asked, no plug, replaced, and no charge. It was a year old
From Wiki:
Discount Tire grew from a one-man operation into the largest independent tire and wheel retailer in the world.[6][7] Its growth has been largely attributed to the company’s focus on reasonable prices, customer service, and its satisfaction guarantee.[8] Halle understood that for a company to excel in a commodity market, product differentiation was a non-starter. However, improving the customer experience could greatly improve the brand's value.[9]
Halle attributed the company’s overall growth and success to its employees, for exhibiting the founder's philosophy: treat people with respect and fairness, always do what is right, care for those in need, work hard, be responsible and have fun.[10] The company built its philosophy around its employees rather than its customers because, as they see it, happy employees make happy customers, not the other way around.[11] Halle taught that success comes from focusing on what each person owes to his family, to future employees and to the next customer coming in the door. Everyone has an unbreakable contract to pay forward to the next customer, the next employee and the next generation.[12] For this reason, Halle promised his employees, "Do a good job, and I’ll provide lifelong opportunity for you."[13] That promise resulted in a strict promote-from-within model for the company's management.[14]
You are mostly correct, But probably due to your good fortune of not needing the current state of this art "Patch/plug" required for larger holes to be properly sealed. These have been out for many years.
Clarification: None near me in South Florida according to website, just installers.
Couldn't care less (have a tire guy)....just wanted to see if those who praised their freebies were talking about plugging or patching.
Big chains usually not known for extra-mile CS. Those who chimed in, seem to prove this wrong when it come to DT.
Good to hear.
Just spent 45 mins at Discount Tire waiting for them to install my new Michelin Pilot Super Sports. All was flawless except the Porsche Crest on the center cap on the right rear is not ***** on accurate pointing at my valve stem. Going to have to take it back in the AM...
