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YOUR RESEARCHDPS Motorsports: ripped me on ebay transaction
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more important
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I think he is a stand up guy, lets be honest **** happens but I feel that how one handles the issue is more important then the problem.
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FWIW, I didn't have to pay extra for the hardwares when I bought from DPS, but I suspect the price probably already included them.
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When looking for stuff for the cars I ALWAYS check around for the best price amongst the RELIABLE AND REPUTABLE vendors/dealers.
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Suggestion
I searched on this site and they came highly recommended for the aero parts.
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Suggestion
Hey Wayne, in this vein, can you recommend a place where I can buy some used Sport Design wheels?
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A simple phone call and more research may have solved the problem.
Ok a deal sounds too good to be true, I guess they mostly are....
I bought the traffic-pro from them for a very good price, nuff said, BUT when I asked if I would have it by the end of the week on the previous Sunday, they say no problem I will have it by Thursday. They don't even send it until Friday and when I call to ask where it is on Friday, I get the old run around. Ok its ebay nuff said again.
But then I need the antenna, for the gps and they say its $95, well here's where I am a little pissed: they charge 33.41 for it on their damn website!
http://www.dps-motorsports.com/after...aspx?prod=8407
Why try to rip people off on accessories? If they wanted 60 more dollars for the radio then ask for it!!!
Have you contacted them to clear this up?
They're not the fastest in the world at getting product out the door, but usually they try hard to sort issues.
No, I am waiting until I have unit in hand, before I call them. I am not sure they even mailed it on Friday (did not give tracking number) and I do not need further headaches. I am thinking I will tell them what I saw and they can either cough up the difference or I will send it back for refund and they can fight with credit card people if they do not honor it. I saw the antenna for $27 on another website. Really for me it's not the cash as much as I hate being ripped off. Like I said they could have easily asked for more cash if they wanted more, nobody forced them to sell them for 299. With the way they have been constantly dropping the prices they must really want to move these things.
strange..they seem to have a good reputation selling the factory aerokits at reasonable prices.
keep me posted on the situation and let me know if they resolve it. I'm looking at buying an aerokit from them but will shop elsewhere if need be.
I've purchased many items and spend alot of money with Dayton at DPS Motorsports. The first comment on the speed of delivery doesn't surprise me....its not their forte to say it kindly!!! But what is Dayton is pretty good with is the pricing and is a stand up guy for screw ups.....I'd be surprised if you called up Dayton, he wouldn't give you a refund between the prices!!!
Agreed, and it sounds like the original poster is jumping the gun quite a bit--he's posting a complaint on the largest Porsche online forum and he hasn't even bothered to call to talk to them about the "problem"? I put "problem" in quotes because as of right now, I don't see a problem--he ordered a couple of parts, realized that he could have gotten one of them cheaper had he ordered it in a different manner, and now he's complaining. Pick up the darn phone or use the keyboard for something that might actually solve your problem before you start ragging on the company on a weekend.
That said, having done thousands of eBay transactions, I don't blame them for charging more for the antenna if purchased through eBay; show me a small business that doesn't have different pricing structures for different situations and I'll show you a liar.
I just (2 days ago) bought a set of OEM MK1 sideskirts from them. The price was almost 1/2 of anywhere else. The sideskirts were $350 plus $99 for the hardware. I have not received them yet. So far, I'm pretty impressed. I searched on this site and they came highly recommended for the aero parts.
Yeah, they were unbeatable when i bought my aero parts. The only downside was that I placed the order at the start of November and the actual painted parts arrived just before Christmas... there were some screw-up in delivering the right hardware and hairline cracks in one part of the painted bumper, but Dayton worked hard to make everything right.
$99 for hardware? What hardware? The dozen sheet metal screws that comes with them to begin with???
Why don't they just sell the damn things for $449!?!?!?!?!?!
Yeah, that was the price that I paid, so I'm guessing it's just another way to write $450. The kicker for me was not getting enough hardware on the sideskirts - took 2 attempts to get the write parts to me.
Yes dell exactly my point and to respond to other poster that i'm jumping the gun; if the guy was not rude to me when I called to ask about shipping then I wouldn't have posted in the first place. Also its a car forum not court...
Not sure if you're serious about it only being 12 screws, but I'll bet they charge that much for the same reason that Best Buy asks 10-15% of the price of a 42" LCD just for a cable to hook it up.
Sheet metal screws that are required to install and cost a couple bucks compared to an OPTIONAL cable for your tv doesn't make sense.
You can spend anywhere from a couple dollars on "that" cable to several hundred dollars. I have built a few home theaters in my days so trust me when I say I know what I am talking about wrt cabling.
C'mon, if it truly is just 12 sheetmetal screws, it sounds at least as optional as an HDMI cable, and chances are, if everyone agrees that it's overpriced at $99, you'll be able to find it cheaper someplace else.
I liken it to expensive shipping rates from online stores; as long as I'm getting the best overall value, I don't necessarily care about the price of each part.
That makes two of us, then, and while you CAN spend a couple hundred dollars on an HDMI cable, you got ripped off if your display isn't over a hundred feet from its source.
I ordered some tail lights from Dayton. He told me five days shipping. It took twelve. When they arrived I had two passenger lights??? He wouldn't half the two day shipping with me, I paid it anyway, yesterday was day four.
ok, here's what I'm thinking. They have the Alumi-Look Central Air Vent (204.38) , I need to remove the air vent to install the antenna, I also bought an 02+ horseshoe when I first got the car not realizing that the 99 has a different airvent system, so I can update the whole area. I will offer to buy the piece if he takes the off the difference I feel I should not have been charged. If not we play hardball and I return for full refund and buy it elsewhere.
I saw several months ago that a fellow 'lister did a DIY updating the vents and surround. Maybe this all happened for the best.
http://www.dps-motorsports.com/after...aspx?prod=8599
When looking for stuff for the cars I ALWAYS check around for the best price amongst the RELIABLE AND REPUTABLE vendors/dealers. I'll pay a few bucks more to know that I will have an item when promised and customer service that is top notch. I don't have time to deal with blow hards like these guys.
Oh I know - I'm the same. I'll readily admit that these guys were not the easiest to deal with. At the time I dealt with them I did find them to be honest and they did follow through on their word. The problem was that they took a long time to do it.
I'd have to have a pretty compelling price to go back to them again. Sadly, they do have the best aero kit price going.
Market capitalization...you have a computer, you should have done a full search before you paid 95 bucks. Most large retail stores have loss leaders. Say you go into Home Depot and buy a sink (cheapest price in town) and then you look at the faucets and hoses which have mark-ups 2 to 3 times the other large box store down the road. Pick and choose, and research and you will always save money!
People are rude when they are confronted in most situations, if ya kill-em with kindness, they usually will be more willing to help you. Or you can rip people over the internet, and they won't be able to defend themselves. Post likes this are kinda revenge tactics because you didn't get the best at the cheapest price, you should have "found" the cheaper prices before you hit buy, who's fault is that?...
"Pick and choose, and research and you will always save money!" -agreed, but what you call "loss leaders" I call sneaky. You and I are both entitled to our opinions and we are both free to express them.
"Or you can rip people over the internet, and they won't be able to defend themselves" Again, I really don't get what huge power you guys think this website has over businesses and people... It's a car website, and most Porsche owners don't know and could care less that it exists. I am relaying my experience to fellow rennlisters so that they do not fall into same trap I fell into. If Wellardmac had posted he paid $99 for the screws that, when you buy item from the dealer, come with the sideskirts. I would have not bought the peripherals. So now hopefully anyone considering buying something from them, that we all agree are at a great price for object we are purchasing, will have the benefit of our shared experiences. Such as dead eye contemplating aerokit items from them will now know not to buy the screws for $99.
That's been precisely my point the entire time. As gregorycarl said, kill 'em with kindness and they'll probably respond with same. OTOH, heading to the largest online Porsche community to start bashing them on a day when they might not even be open might lead to a less-than-ideal solution for everyone.
They may not have the best shipping policies or customer service, but that's not why anybody buys from them, is it? People buy from them because of the price, just like Wal-Mart, 'cept the difference is that nobody complains about the poor customer service at Wal-Mart because, uh, I think we all know how this works.
As for the "overcharging" on the screws and GPS antenna, well, caveat emptor applies here as well as anywhere.
I dont know....When I bought my GT3 skirts from Brandywine, I didnt ask if hardware came with it...I ASSUMED that it would just as I would have from them....They sound like the ripoff camera places that sell you a camera at a SUPER low price, but charge you for the strap, manual, battery, lens cap, charger, and then you realize its an imported camera with no warranty and you paid MORE for it than you would if you bought it at your local camera store...Yet these places are in business for years and years....
Well just talk to Eric today, after Dayton promised me the lights last Friday, still have not seen them yet and found out they do not even have them in stock??? I think at this point it's not worth the extra savings to order from them again.
I have purchased from Dayton more then a few times, I agree the shipping is not the fastest but I have to say I have had a few issues and he cleared them up. I think he is a stand up guy, lets be honest **** happens but I feel that how one handles the issue is more important then the problem. I will buy from him again no problem.I think you should try and get it worked out with him.I also think you should have tried to work it out with him first before you posted, don't get me wrong I appreciate members looking out for us, but it would have been the best way to clear it up with him first.I hope it works out for you.
I received the sideskirts that I purchased from DPS. They arrived in good condition and it only took 5 or 6 days for the shipping. The final bill was $350 for the OEM MK1 sideskirts plus $83 for the hardware (they charged me $16 less than they told me on the phone). It appears that some of the hardware is missing. Could someone please advise me what I'm missing?
The part numbers for the sideskirts are 986 559 981 01/02 and 986 559 980 01/02....are these correct for a 99 996? Thanks.
It looks like I have a little bit of hassle ahead of me, but their price was still almost half of the best that I could find. If they resolve the hardware issue, I would buy from them again.
Mark, that looks exactly like the hardware set I got when I ordered mine from DPS back in '06. If I recall correctly, there should be 18 mounting clips total (9 for each body side), with the same number or sheetmetal screws. Your set contains only half the required screws, and is missing 4 clips. The other stuff are spacers to help with the mounting location of the sideskirts, which you really wouldn't need (I did the entire install myself). The remaining two metal parts are retaining clips which secure the sideskirts to the front wheel well.
FWIW, I didn't have to pay extra for the hardwares when I bought from DPS, but I suspect the price probably already included them.
Interesting - my set included the clips and screws, but not the large black plastic things. I've never seen those before... I guess they got dropped from my order. gotta love it.
I think this whole thread got started because of lack of research before buying a part. I have bought many things from dayton, see him and the other dps guys at the track all of the time and they are great people. A simple phone call and more research may have solved the problem.
Not sure on their shipping because I always go pick it up from them.
Sorry to hear of your troubles with DPS but I just received my Traffic pro which I won on eBay Saturday. Extremely fast turn around, at least in my case.
update: the much debated $95 antenna was not even sent!!!!!
unfortunately I am away till tomorrow and will not get to call until tomorrow afternoon.
I guess you can at least depend on the fact that you cannot depend on them to get a full shipment.
update #2:
the guy first tried to tell us that the 32 dollar antenna wouldn't work for the ebay radios, but did offer full refund. It should be posted today. So that is good if he really does refund $, but coincidentally the image has been removed from their website of the antenna that he sells cheaper. My advice to anyone buying the radio from these guys is, buy it from them, but get the antenna directly from Becker!!!! I called and in 5 minutes had the antenna ordered for $21 or $24 I can't remember which it was; not to mention they are friendly and item ships the next day.
edit: just checked and refund has been made.
You actually got someone from Becker to pick up the phone? I had to leave 2 messages on seperate days to get them on the horn. They did ship same day though!
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