11 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHPorsche Service Advisors
Reported or suspected cause
found
Reported cause
No successful repair reported for this finding.
1
Identified cause
0
Suspected cause
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Reported fixes
Read evidence and context
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that report identifying a cause
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Reported cause
after they did some no cost diagnostics the culprit was found to be some leaves!!!!
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
I agree that it's way overpriced, but they always take care of little things that I would never make a special trip for (rattles, etc), do TSB's (& common fixes) that I don't know about and they check over the whole car, giving me peace of mind.
Leading evidence: 'found' (1 discussions report identifying this cause; no attributable repair resolution). Across 1 matching discussions, the most frequently mentioned possible cause is 'found' (1 discussions; 1 report identifying it and 0 suggest it). The most frequently discussed action is 'Check over the whole car, giving me peace of mind' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
I agree that it's way overpriced, but they always take care of little things that I would never make a special trip for (rattles, etc), do TSB's (& common fixes) that I don't know about and they check over the whole car, giving me peace of mind.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
For example, some say it's stupid to go there for an oil change & get ripped off.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
For example, there is no reason to pay a dealer to change your brake pads.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
However, if I take my car in for warranty work and I know that I need to change the pads for an upcoming track event, I will pay them to do it for me.
These are separate views of the same evidence. Frequency alone does not establish a fix, and these counts must not be added together.
Check over the whole car, giving me peace of mind
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
I agree that it's way overpriced, but they always take care of little things that I would never make a special trip for (rattles, etc), do TSB's (& common fixes) that I don't know about and they check over the whole car, giving me peace of mind.
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
11 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
Rennlist: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
0 acknowledgements have no verified action link; they do not establish a repair result.
Generation: 20261026T222516Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
What are your true feelings about service advisors at Porsche dealerships...Do you think they really know the cars or are they there to sell you more than what you need?
It's just like every profession. You get your goofs and good guys. For the most part, my dealings have been good experiences. Sure they're not on the forum 5 hours a day like some of you clowns =), but they know the common problems that come across their desk.
They're not car salesmen. LOL
A little on the pompous side (IMHO) and I believe they try to charge anything they can to the customer not PNCA. As stated earlier it depends on the dealer and the guy... they're all a little different.
I've got to say the one I dealt with today was great at HR Owen Hatfield in the UK
I had a suspected RMS which Porsche GB refused to goodwill, however, after getting the car on the ramp (200 miles after they cleaned everything off) there appeared to be virtually no issue AND the advisor told me not to bother until the clutch is changed in a couple of years!!!!
AND
I had some misfires which I promptly **** my pants about. after they did some no cost diagnostics the culprit was found to be some leaves!!!!
I'm now one of the happier P-car owners
I have had absolute brutal experiences with Prestige Porsche in Nyack... my God that was painful. However, at Pepe Porsche the guys are great - no problems ever, very first class.
It's definitely hit and miss...
My dealer has a new service advisor. You may think it sucks but he goes to the master tech whenever I have a question b/c he doesn't know ****. I get free advise from the tech and that's cool...
My first SA was about a smart as a box of rocks.....needless to say she was fired. I couldn't tell you how many times I complained about her screwups. The best stroy about the loser was when I was having some warranty work done on the car that was supposed to take 2 or 3 days and when I called at the end of the week to pick up the car, she said "your car is ready, let me have them pull it around". And.......the car was never even touched for the 3 days it was there! It was pulled around covered in dust from being left on the back lot for the entire time! I was not happy at all. Let's just say that my new SA rocks! He is a former Porsche tech that knows his stuff and just wanted to move to the SA postion from the garage. Couldn't be happier now. But several years ago was painful.
Nothing but great service at Circle Imports in Long Beach, CA. Alberto G.& Jeff A. are knowledgable and great to work with.
IMHO I believe that as any business you will have all levels of customer service, good, bad and ugly. But I also believe that as customers we can improve on the bad & ugly to make it good and excellent, by building a strong relationship with the SA's.
Trust and respect must go both ways to attain good and/or excellent service.
My 2 centavos.
I've dealt with all types. Most are good or they get flushed quickly by the dealership. Keep in mind that their compensation is partly based on the amount of services/products they can upsell you on. So, in that sense they're really a cross between a tech and a salesman. The good ones are more of the former and less of the latter.
That is exactly why you need to know their business and what makes a good customer for them. For exactly this reason I will pay my dealer to perform certain non-warranty work that I know I could do myself. For example, there is no reason to pay a dealer to change your brake pads. However, if I take my car in for warranty work and I know that I need to change the pads for an upcoming track event, I will pay them to do it for me. It saves me time and earns them some money. It also buys me goodwill because I am not viewed as a demanding jerk who only comes in when I think I can get something for free.
I actually spend some time talking with them about how they earn their money so that I can understand their business, and thus motivations, a little better.
I feel the same way. For example, some say it's stupid to go there for an oil change & get ripped off. I agree that it's way overpriced, but they always take care of little things that I would never make a special trip for (rattles, etc), do TSB's (& common fixes) that I don't know about and they check over the whole car, giving me peace of mind. Also, the goodwill that I've built up gets me in the shop for prompt service even when there's a backlog.
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