9 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHwarranty repair diagnostics
Reported or suspected cause
covered
Suggestion or failed attempt
No successful repair reported for this finding.
0
Identified cause
1
Suspected cause
0
Reported fixes
Read evidence and context
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that suspect a cause
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suspected cause
If the car is under warranty and the problem is covered under warranty, the diagnosis should also be covered.
Leading evidence: 'covered' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, the most frequently mentioned possible cause is 'covered' (1 discussions; 0 report identifying it and 1 suggest it). The most frequently discussed action is 'Repair /' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
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0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
If you claim a problem that is warranty related then they have an obligation to diagnose the problem adn repair/replace if warrantied.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
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Suggestion
I have had shops charge for troubleshooting outside of warranty, but they apply the cost toward any actual repair costs.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
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Suggestion · Original poster
I had a loose strap on the covertible top headliner and a rattle in the conv top and they wanted to charge me $80 for the diagnosis of the problems, yet would cover the repair under warranty.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
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Suggestion
Dealers don't get paid for trouble shooting but for repair work on the books.
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Suggestion · Original poster
I had a loose strap on the covertible top headliner and a rattle in the conv top and they wanted to charge me $80 for the diagnosis of the problems, yet would cover the repair under warranty.
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion · Original poster
They said they would not charge me this time, but would charge me for diagnosing the loose baffle in my exhaust ($45), which they replaced under warranty last week (I asked to have that diagnositics taken off the bill as the muffler was covered under the CPO warranty).
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
9 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
Rennlist: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
0 acknowledgements have no verified action link; they do not establish a repair result.
Generation: 20261026T222516Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
I was informed by me dealer today that the cost of diagnostics is not covered under warranty even if the problem turns out to be a warranty issue. I had a loose strap on the covertible top headliner and a rattle in the conv top and they wanted to charge me $80 for the diagnosis of the problems, yet would cover the repair under warranty.
They said they would not charge me this time, but would charge me for diagnosing the loose baffle in my exhaust ($45), which they replaced under warranty last week (I asked to have that diagnositics taken off the bill as the muffler was covered under the CPO warranty).
Does this make sense? Seems sleezy to me. Also, what is everyones experience with loaner cars when their P-cars are in for warranty service (do you get loaners, are they nice or crappy)?
thanks,
Mike
That sounds plain wrong to me. If the car is under warranty and the problem is covered under warranty, the diagnosis should also be covered. (maybe different with an aftermarket warranty). I have my car in from time to time for rattles etc and was never treated like that.
I get a nice loaner from the dealer, but if it's out, they get me a rental car.
Very sleezy and borderline unethical. If you claim a problem that is warranty related then they have an obligation to diagnose the problem adn repair/replace if warrantied. Just wrong to charge you a diagnosis fee for a warrantied item. I would talk to the GM of the dealer if your SA doesn't take the charge off....especially if they didn't tell you that in advance! My advice, find another dealer if they don't fix this probem right away.
As for loaners, my dealer here in LV gives baby Jags as loaners.
Thanks guys,
when I picked her up all diagnostic charges were waived. The service guy was very friendly and nice, I just wonder about the next time. Also, they were out of real loaners, so they had the rental car company pick me up. Nothing like adding >30 minutes to process and giving me a dented, smelly beat-up civic without even power windows. I'm not a loaner snob, but I the point is to get back to work asap, and the trip to enterprise was not helpful nor fun.
It's BS. Dealers don't get paid for trouble shooting but for repair work on the books. Often, the report work on the books is enough to cover road test and other diagnostic to find rattles. It's best when you do a whole bunch of issues or service together so they have a place to absorb the time for diagnostic.
However, I have never heard of charging when item is under warranty.
For rental car, my local dealers always call ahead to have the rental car waiting before my paper is written up. This is expected. Waiting for pickup and paper work shows how inefficient this dealer is.
Go somewhere else next time if you have a choice.
I've never had a dealer charge for troubleshooting under warranty.
I have had shops charge for troubleshooting outside of warranty, but they apply the cost toward any actual repair costs. That way I'm only paying for troubleshooting if they don't find anything, or if the repair is really minor.
I would call the general manager of the dealership. If that didn't get me anywhere, I would send a letter to Ekard Schneider (I'm sure the spelling is off but he is the North American service manager). I have dealt with him and he is very owner friendly (if you are in the right).
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