7 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHTotally OT...or Toyota OT
Leading reported evidence
Replace 2 tires...same axle...thanks
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Performed · outcome unconfirmed · Original poster
they just called me and replaced 2 tires...same axle...thanks for your replies BTW!
Leading evidence: 'Replace 2 tires...same axle...thanks' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, The most frequently discussed action is 'Replace 2 tires...same axle...thanks' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
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Run over something and blew the tire out (not repairable)
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Performed · outcome unconfirmed · Original poster
The dealers's technician went for a test ride and ran over something and blew the tire out (not repairable).
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Suggestion · Original poster
Would you replace just one with the tread wear differences?
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Suggestion · Original poster
They want to replace just one and the others have 18,000 miles on them...should I put up a fight?
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Suggestion
Your Toyota manual should indicate what's appropriate--but most likely, replacing the pair is best.
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7 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
Rennlist: 1 discussions
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Generation: 20261026T222516Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
Sorry for the OT, but this is the only place I visit on here...LOL...This about my Toyota Highlander Hybrid AWD...So the car is in the shop because the SRS airbag sensor failed (throwing a CEL)...took the car in last Friday. They diagnosed and got the parts in today. The dealers's technician went for a test ride and ran over something and blew the tire out (not repairable). They want to replace just one and the others have 18,000 miles on them...should I put up a fight? Would you replace just one with the tread wear differences? Let me know your thoughts. TIA
BTW, I called three different Toyota dealers and got three different answers from their techs...LOL
No, you should replace two tires at a minimum. Tell them that the tires are rated as 40K mile tires (or whatever they actually are rated) and that you are only getting 50% mileage out of them because of their screw up. Tell them you will be willing to pay for the second tire
but at their COST
, and don't let them charge any mounting/balancing fees for either tire.
If they don't take that (which I think is fair) then go up the ladder to the regional rep.
Tim's right. They f'd up. You need at least 2 tires, not just one. And I wouldn't pay for the 2nd one - they should. I would email or write to the service manager, owner, and if needed, regional rep to explain what happened, and your expectations for replacement, mounting and balancing of tires. This transaction shouldn't cost you a dime, IMO.
Your Toyota manual should indicate what's appropriate--but most likely, replacing the pair is best.
However, you did get half the use out of the 2nd tire. Assuming they can mount & balance it, paying half of their cost seems fair.
