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YOUR RESEARCHDo Porsche dealer service departments have access to my car's history?
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same service manager every time
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In fact, it was the same service manager every time.
Do Porsche dealer service departments have access to my car's history?
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Leading evidence: 'same service manager every time' (1 discussions report identifying this cause; no attributable repair resolution). Across 1 matching discussions, the most frequently mentioned possible cause is 'same service manager every time' (1 discussions; 1 report identifying it and 0 suggest it). The most frequently discussed action is 'Use carfax' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
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Do Porsche dealer service departments have access to my car's history?
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16 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
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I realize, of course, they would only have what the dealerships may have on record in their network if anything. I am hoping a Porsche service tech or manager on this forum can give me the straight answer. I don't mind a fee, just don't know what is accessible!!
I've always been told that the servicing dealer keeps maintenance records and that there isn't a nationwide database that can be accessed by other dealers. The only way to get the records is to contact the service department of the servicing dealer directly. You may have more luck if you ask your local dealer to contact them on your behalf.
It has been great! Forced induction really helps at altitude. It's funny how you adapt and get used to the car you drive every day. When I first bought the turbo, it felt so fast that I thought it should be illegal. Now it feels "normal", although if I put my foot into it on a highway entrance ramp, I can get into "arrest me" speeds in the blink of an eye...
Bringing it back to the original thread, I purchased my turbo at a Porsche dealer in Colorado. They couldn't access the service records so they contacted the original selling and servicing dealer to get them for me.
So there is no national Porsche service database but the servicing dealer can provide any service they may have done. Is that a little unimpressive for Porsche? I believe other manufactures, like Lexus, have such data.
I think that the only thing in the national database for service is TSBs. If your car was recalled or had a TSB issued and a dealer performed the update/service, then this will be in the nationwide database. All other service is dealer specific. I agree that Porsche should do better than that.
I bought a 996 (with 160K miles) from the original owner for 11 years, WITH ALL SERVICE DONE ON TIME, AND ONLY BY ONE SPECIFIC PORSCHE DEALERSHIP IN CALIFORNIA! In fact, it was the same service manager every time.
(The original owner did NONE of the work on the car, ever.)
I called that dealership (I live in Virginia) and asked for the complete set of records. The service manager said, yes he had them, but NO he could not release them without the original owner's permission.
So, I got the original owner to call the service manager (who he knew very well) to give his permission.
The service manager IGNORED the request, and I still do not have these valuable records!
I strongly suspect that the service manager may have engaged in unscrupulous "service" and does not want their records closely analyzed!
The dealership purportedly is the largest Porsche dealership in the country, and is located in California -- maybe some of you would have some insight into this?
Interesting.
When I bought my Cayenne back in 2007 it was a car that had just been returned from a lease. The dealership's service manager didn't have a problem releasing the records to me, but he had privacy concerns. Ultimately I was able to get him to release the records, but only after all personal information about the prior owner was removed from the records. Perhaps you could suggest that and see if they are willing to work with you.
It continues to sound like it is pot luck based on the dealer. I purchased a car last year and asked the dealer where it was serviced to provide the documents. They said their data base only went back 10 years and they haven't seen it since it went off warranty.
Called my local dealer to see if they would help. I figured that they might be interested in lining up to do any service work and while I am there I might just look around and see something else that I may want off the showroom floor. Didn't even return my phone call. I even called a salesman I had been working with for an SUV purchase. No response. Needless to say I don't think a lot of the these two dealers.
When I bought my first Porsche in March this year, it was at a VW dealer. The Carfax showed regular service at one of the local Porsche dealers. I called the service dept and asked about the service records. They told me they can't give me copies, but would be happy to go over the complete history with me. Wheni was there, I bought a service bok and had them complete it and stamp it. I now have a written record of its service history
I just purchases a 2000 996 1.5 weeks ago and went into my local dealer, for the same reason. They could only tell me the work that they did and mentioned they don't have a national database. I was interested in the first owner and the IMS. I guess I'll have to call or drive down to the original selling dealer (1.5 hrs away) for that info.
No, the dealer does not have anything to hide. The dealer is just concerned about privacy issues.
Even with the owner's permission, the dealer just doesn't want to risk violating the previous owner's privacy.
What I advise is avoid trying to get duplicate copies of the service records. The dealer probably won't release these because of the personal/private info they might contain.
Instead just have the person you talk to on the phone go over what was done and when and at what miles.
Just jot this down and afterwards you will have a pretty idea of what was done.
Also, what was done early on counts for less and less as the car gets older compared to the servicing the car has had recently.
