Problematic 1999 C4

Does anyone know how to get the people at PCNA to return phone calls? I call all the people handling my case daily. NO ONE WILL RETURN A CALL. These people at Porsche offer worse customer service then Kia! Ant at 10 times the price... This is my third and likely last 911 because of their arrogant behavior. I guess business must be good elsewhere... It's not in NH for Porsche. The 2 local dealers have so many unsold cars that they needed to expand their car lots! I even tried to get in touch with the manager that is responsible for customer service in the US. Her name is M Snipes. She wont return calls either... Very bad way to run a business! Scott

I hope you have better luck than I have had in past in dealing with Porsche. There is a COMPLETE absence of customer service . . . My current 2003 C4S is my last Porshce car . . .

We all need to band together and go after them using the press and the web as a tool! Porsche charges way to much money for these cars to not offer top of the line customer support! We should also tell all members of the Porsche Club Of America! This is war! Scott

If this thread is about Porsche's poor customer service, or lack thereof (which is fine), then it's incorrectly titled. Otherwise, please describe or explain the "problematic" aspect of your C4.

The car has had electrical problems since I purchased it under warrantee at 36k. The check engine light goes off every 5k miles, the airbag light goes off every 5k, the all wheel drive seems to not work, there is a skip in the engine, there are rattles in the dash and door panels and the radio turns on and off by it's self to name a few... My next step is to notify the national car magazines and consumer protection outlets. I am going to get people in NH to help me picket the dealership every weekend until this is resolved as well. I will do my best to stop all future Porsche purchases in NH! I just hired an attorney as well. We are going after them in court. Another great way to get publicity! Remember... winners never quit and quitters never win! Scott

Sorry to hear about all your issues....has the Porsche dealer who sold you the car been any help at all??

My goodness! That sounds like a lemon. Sorry to hear about all those problems on your car as I have a trouble-free 1999. I presume these quirks all cropped up after your warranty expired? What was the dealership's position on this issue?

All the problems happened UNDER WARRANTEE! Porsche said "get lost..."! The car is no longer under warrantee! They don't understand what a contract means... Porsche managment are useless! This my third and final Porsche! Scott

Sorry to hear about your problems. Which dealership in NH are you dealing with? I'm near Concord and I was thinking of using the Nashua dealership for service.

I am totally confused as to why a dealership will not fix a problem under warranty??? Something is not making sense here. My dealership isn't the greatest either but they have been extremely fair about fixing items under warranty as well as under extended warranty. There is something to your story that you are not telling us. I know how impersonal text comes across so please do not take this as an attack but rather a request for clarification. I would like to see you get your problem solved as much as you. It is situations like these that keep me from buying another Pcar.

Is your car completely stock or have you chipped it, installed headers, intake, etc, etc...?? It's worrying that your car has so many electrical problems, and even more troublesome that you have tolerated these issues this long. If it were me I would have taken the car in for routine service and ask them to check all these things...then I would have refused to take the car back until all the issues were resolved satisfactorily.

Completely stock! I'm 43 and have owned BMW, Mercedes and Audi's. Never have I been treated like this by any company! I'm going to let a judge decide what they are and are not responsible for...

I'm with LVDell as well. I don't understand why any Porsche dealership would refuse to perform repairs on a car under warranty. Bad attitude or poor service quality is one thing, but there's no reason for a dealer not to do warranty repairs, especially when the car is stock. Are you sure you're giving us the whole story because something's not right here?

I've got a 99 C4 with none of the problems you've described. Was the warranty through Porsche certified program or a dealer warranty? To be honest, all those problems sound like they are associated with a salvaged/rebuilt car!?!?! Bobby

your age, car brands owned, etc., does not have any bearing on the issue here. To say you are not going to be treated this way and to have a judge resolve tells me that there is something more going on. Dealers don't just tell you that they are not going to repair something that is under warranty for the heck of it--especially if it is a LEGITIMATE warranty claim as well as the fact that you have threatened legal action. Trust me, we (here in the forum) are all trying to help, but you are not giving us anything to go on.

The radio problem I had on my car as well, so thats no biggie. The airbag liight usually means that the seatbelt sensor is faulty, common problem. The CEL light usually means o2 sensor is gone, or the cats have been replaced with NON porsche items. Before calling your rep, really you should get the problems diagnosed. These all seem to be simple issues, and not ones that need to be dramatized with calls to a dealer rep, seriously. Maybe your problem is with the dealer and not the car. There obviously is another issue that needs to be dealt with. Maybe you are confused as to what the warranty was. Maybe it still had warranty when you purchased it, BUT it has since ended. In any case, even if it is not under warranty, the CEL light and the airbag light are really no big problems. Your making it seem like your car is dying. Relax take it to the dealer, find out what the problem is first, and then worry about whether it is under warranty or not. Judge?..What the hell do you need a judge for? Why is it that an American's first resort is always a lawyer. You don't need a lawyer. Just find out what your problems are first. To me this sounds a little ridiculous.

They have already replaced the seat belt clips and harness twice. It does not help... Radio is a biggy??? A Kia does not change stations on you... That is not the case with the O2 Sensor. Everything is functional and original equipment parts. Porsche dealers and PCNA from Atlanta GA have been trying to fix these problems for over a year. They are unable to diagnose the problem. A judge is my last resort... I am done with PCNA. I gave them "many" Opportunities to fix these problems. They have given up and feel that they are not responsible... WRONG! I understand that people are trying to help. ALL of these problems existed while the car was under warrantee! Porsche was unable to fix them. They own them according to the NH Lemon Law. This car was never hit or salvage either... Porsche did not refuse to fix the problems. They were unable to correct the problems! They don't know what is causing the issues. My local dealer's feel bad that they were unable to fix the car. They certainly tried! I have bent over backwards to compromise with Porsche. They are the most arrogant bunch I have ever come across in the auto business. Again I'm on my third 911. This will be my last. Scott

Something doesn't sound right here. If a dealer doesn't fix these little problems, just go to another dealer. What's the big deal?? It's usually up to the tech guys at the dealer that decide what to do about any specific problem. Also, remember one thing. Going in with a good attitude will get you farther than going in complaining. The last thing you want to be labeled as is a nagging costumer... That will really close all your doors.

One more thing. You'll be suprised on how bringing some of the tech guys coffee and "pastelitos" in the morning will get your car fixed faster(it worked for me).

I agree on the bringing food! Porsche Flew there number one Technical guy up to NH to work on my car. He was unable to fix the car... He did try though... Scott

Damn, don't know what to tell you. Looks like its a lemon to me. Bobby

I think it's a lemon as well. Starting Saturday May 15th we are going to picket the local Porsche dealer both weekend days until they either fix all my problems or buy back my car! I made them some very generous offers to resolve this equitably. With Porsche it's either there way or no way. This type of attitude will not fly with me. According to the law at least in NH if not nation wide anything that is wrong with your car while the car is under warrantee is the responsibility of the manufacturer until it is resolved. Scott

We need more back round. Saying that the tech's wer eunable to fix the car is too general. Did they fix the problem, ie did they get the CEL and Airbag light to turn off only to turn back on a few days later? This still doesn't make much sense.

The airbag light comes on every 5,000 miles the fault code is always the same. Same is true with the check engine light... They say the code is useless!