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Need help with SmartTop

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22 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW

Discussion summary

YOUR RESEARCHNeed help with SmartTop

Leading reported evidence

Install unit in my 2000 cab

Performed · outcome unconfirmed

No successful repair reported for this finding.

0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context

Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.

Discussions that performed work without a confirmed outcome
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Performed · outcome unconfirmed · Original poster

Just installed the unit in my 2000 cab.

Need help with SmartTop
Read full discussion summary

Leading evidence: 'Install unit in my 2000 cab' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, the most frequently mentioned possible cause is '9mph requirement' (1 discussions; 0 report identifying it and 1 suggest it). The most frequently discussed action is 'Install unit in my 2000 cab' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.

Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.

Read captured replies

1 matching discussions · 22 captured posts examined · 0 partial discussions

Compare 4 other evidence results

9mph requirement

Suggestion or failed attempt

No successful repair reported for this finding.

0
Identified cause
1
Suspected cause
0
Reported fixes
Read evidence and context

Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.

Discussions that suspect a cause
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Suspected cause

I have noticed that it is probably the 9mph requirement that the car has set for "as moving" when you have something like the autolock feature set (when the doors auto lock when you hit 9mph).

Need help with SmartTop

Set "as moving"

Suggestion or failed attempt

No successful repair reported for this finding.

0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context

Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.

Discussions that contain suggestions
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Suggestion

I have noticed that it is probably the 9mph requirement that the car has set for "as moving" when you have something like the autolock feature set (when the doors auto lock when you hit 9mph).

Need help with SmartTop

Set (when the doors auto lock

Suggestion or failed attempt

No successful repair reported for this finding.

0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context

Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.

Discussions that contain suggestions
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Suggestion

I have noticed that it is probably the 9mph requirement that the car has set for "as moving" when you have something like the autolock feature set (when the doors auto lock when you hit 9mph).

Need help with SmartTop

Set by the pst2 at the dealer

Suggestion or failed attempt

No successful repair reported for this finding.

0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context

Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.

Discussions that contain suggestions
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Suggestion

Has to be set by the PST2 at the dealer.

Need help with SmartTop
Frequently discussed actions (5)

These are separate views of the same evidence. Frequency alone does not establish a fix, and these counts must not be added together.

Install unit in my 2000 cab

No successful repair reported for this finding.

0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Discussions that performed work without a confirmed outcome
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Performed · outcome unconfirmed · Original poster

Just installed the unit in my 2000 cab.

Need help with SmartTop

Set "as moving"

No successful repair reported for this finding.

0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Discussions that contain suggestions
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Suggestion

I have noticed that it is probably the 9mph requirement that the car has set for "as moving" when you have something like the autolock feature set (when the doors auto lock when you hit 9mph).

Need help with SmartTop

Set (when the doors auto lock

No successful repair reported for this finding.

0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Discussions that contain suggestions
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Suggestion

I have noticed that it is probably the 9mph requirement that the car has set for "as moving" when you have something like the autolock feature set (when the doors auto lock when you hit 9mph).

Need help with SmartTop

Set by the pst2 at the dealer

No successful repair reported for this finding.

0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Discussions that contain suggestions
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Suggestion

Has to be set by the PST2 at the dealer.

Need help with SmartTop

Set locks

No successful repair reported for this finding.

0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Discussions that contain suggestions
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Suggestion

I just politely asked the next time I was in for service if they could set my locks to autolock (there are 3 settings listed in the manual you can request) as well as the passenger mirror change to tilt down in reverse.

Need help with SmartTop
Reported and suspected causes (1)

These are separate views of the same evidence. Frequency alone does not establish a fix, and these counts must not be added together.

9mph requirement

No successful repair reported for this finding.

0
Identified cause
1
Suspected cause
0
Reported fixes
Read evidence and context
Discussions that suspect a cause
1

0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.

0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.

Suspected cause

I have noticed that it is probably the 9mph requirement that the car has set for "as moving" when you have something like the autolock feature set (when the doors auto lock when you hit 9mph).

Need help with SmartTop
Coverage and how to read this overview

Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.

22 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.

  • Rennlist: 1 discussions

0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.

1 acknowledgements have no verified action link; they do not establish a repair result.

Outcome without a verified action link

Glad to hear it worked itself out.

No unique explicit quoted action; no causal link assigned

Generation: 20261027T042512Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources

POST 1 / ORIGINAL POSTEROriginal post

Just installed the unit in my 2000 cab. The top closed one touch but when I went to open it back up it had to be manually held down to open up and the same for closing. It works the same as before I installed it? What gives? ANy Ideas? Tracy

POST 2Original post

Car has to be moving for 1-Touch to work (safety reasons). If you are stopped then you must hold the button as before. Did that help?

POST 3Original post

Some ideas...First it can work one-touch if you are stopped just hold the button for 3 seconds (if it is open hold the open side for 3 seconds, if closed hold the closed side) then 1 touch. It is possible that the connection is not good. Did you install the strap that holds it in place. I recommend you do this.

POST 4Original post

I thought it was the opposite? Hold the open for 3 sec if it is closed then 1 touch closed and vice versa.

POST 5 / ORIGINAL POSTEROriginal post

I did install the strap and it's tight. It seems to work intermittently. It will open one touch but sometimes it won't close one touch?

POST 6Original post

Here's a stupid question.....Have you tried contacting Wilhelmy-IT?

POST 7Original post

Hello Tracy, this weekend we show our products at the VENTURA SHOW. After the weekend we will contact and help you by phone. Please send us your phone number by filling out the contact formular at our website www.wilhelmy-it.com , thank you very much. Regards, Sven

POST 8Original post

Up to now we didn't received any complains. But I hope he will contact us with his telephone number, we really would like to help him! Regards, Sven

POST 9Original post

Thanks for chiming in Sven! Hope all is well. Cheers,

POST 10Original post

If you hold the open side with it closed the roof will start to open...If you hole the open side with it open for 3 seconds it will let you use the one-touch!

POST 11Original post

That's correct, I had that procedure in my mind but didn't have the keys type it

POST 13 / ORIGINAL POSTEROriginal post

Ok Guys, it's all working fine now. It's weird, it would only work one touch close but not open? Now after driving the car a bit it works fine. Thanks all for the help. The smart top is really cool and well worth the money. Thanks Again. Tracy

POST 15Original post

I just installed it, but my one-touch doesn't seem to be working (while moving). I need to keep trying, perhaps it is user error, but not sure how I could screw this up. It now works while rolling, and the small rear side windows work, so the module is having some effect, but.... Is it just a quick push of the button for one-touch or do you need to hold it down for a second or two? Any other settings required to make it work? Thanks in advance...

POST 16Original post

It is just a quick touch of the button. If you hold it any longer you will loose the one-touch effect. Hit the button once and be patient for 2 seconds.

POST 17Original post

Hi, we found out that on some 996s you have to be going more than 8-10mph for the one touch to work. That is because the original Porsche electronics seems to cut-off the speed signal below that. So the smartTOP has no means of "knowing" that you're moving at all. Please try to go 15 mph and then it's just a short tap on the button. And, yes, please be patient for about 2 sec after tapping the button. It takes a while for the top mechanism to get going. If there's anything we can help you with, please contact us via our website www.wilhelmy-it.com . Thanks all.

POST 18Original post

Thanks for the update. I just received mine today and installed it, so we'll see how it goes!

POST 19Original post

I will try it in that speed range. I think it would have been nice to know about these "exceptions" to the advertised operations. Also, I get some sort of "out of limit" warning when operating it while moving. Is that normal?

POST 20Original post

I have noticed that it is probably the 9mph requirement that the car has set for "as moving" when you have something like the autolock feature set (when the doors auto lock when you hit 9mph).

POST 21Original post

Not that I like it, but curious -- how is it activated?

POST 22Original post

Has to be set by the PST2 at the dealer. I just asked my service guy to activate that feature since it is something they are supposed to do GRATIS when you take delivery as stated int he manual. I just politely asked the next time I was in for service if they could set my locks to autolock (there are 3 settings listed in the manual you can request) as well as the passenger mirror change to tilt down in reverse. Of course, my service guy said no problem without a charge. Just make sure you phrase it as the manual states the dealer will set for you so you don't get charged. If they want to charge you then say sure, I'll pay you 5 minutes of work which comes to about $10!!!

This is a source reference. Confirm exact model applicability in the original material.