End of PCP return process - Page 2 - Porsche General - PistonHeads UK

The Taycan goes soon and it’s the first time we’ve had a PCP that will be handed back. Spoke to Porsche last week and apparently Mannheim do their collections/inspections, and will call within a week or two of being notified that the car is to be collected (which apparently we can’t do until the final month). No indication as to how far out they’re booking actual collections but reminded that it needs to be insured until it is gone. Bit concerned that, with the number of used ones in the dealer network, they might not bust a gut to get it collected. I’m however to get new car collected (will be sat at dealership soon) and avoid the hassle of having to insure both. Does anyone who has been through this know if there are actually any options to simply drop the car off at Mannheim/Porscheor accelerate the process?

Check the agreement wording, I had a lease car return delayed by COVID and they (VWFS) tried the insurance one on me. I told them that my responsibility ended at the end of the lease, that their inability to collect it wasn’t my problem and that it would be stood on the road as, with the lease ending, I no longer had the owners permission to drive it so wanted it off the drive. It stood there for 2 1/2 months and it was insured but not by me.

Ouch that sounds expensive experience with no equity but obviously better than negative equity Once PCP has ended so has your responsibility/liability. Their problem not yours

Nuttbelle said: Ouch that sounds expensive experience with no equity but obviously better than negative equity Yes! WBAC today is £7k less than GFMV…. not buying another Porsche so can’t imagine a dealer will bid more. Only reason it went on PCP was to limit downside exposure, which is looking to have been a good call.

To update on this, in case anyone else is interested. MrsLT spoke to Porsche yesterday (now that last monthly has been taken) and apparently; 1) their collection people will be in touch within two weeks to arrange collection 2) it’ll then take up to eight weeks to collect the car (in which time they want it insured) 3) they then want up to two weeks after collection to assess the vehicle There is much here to dislike. I understand that they probably don’t want the car back, but has gone down badly with MrsLT and further colouring her view about whether she wants to deal with them again in the future.

I’d leave at the dealer? Seems nonsense to me that you have to insure it.

LooneyTunes said: To update on this, in case anyone else is interested. MrsLT spoke to Porsche yesterday (now that last monthly has been taken) and apparently; 1) their collection people will be in touch within two weeks to arrange collection 2) it’ll then take up to eight weeks to collect the car (in which time they want it insured) 3) they then want up to two weeks after collection to assess the vehicle There is much here to dislike. I understand that they probably don’t want the car back, but has gone down badly with MrsLT and further colouring her view about whether she wants to deal with them again in the future. On the date your policy ends it’s not yours. It’s for them to insure it, they own it. Get them to insure it and get confirmation it’s insured by them, not you if they can’t collect it at the termination date the policy ends. If they don’t play ball photograph it in detail and send them date stamped photos of it on the date your policy ends. Sounds like they already can’t keep up with the amount of cars being returned as the end of their PCPs Be a good way of testing the level of Porsche customer service of the OPC you bought it off. Ask them to store it, but my guess is they will wash their hands if it as there’s nothing in it for them anymore.

I’d want to draw a line under this at the end of the pcp deal. If it’s parked in the street for weeks or months any damage then is their risk … but what does the paperwork provide as to your obligations? I’d be sorely tempted to drop it off at the opc on the last day of the deal… but it’s not really much to do with them, is it?

LooneyTunes said: To update on this, in case anyone else is interested. MrsLT spoke to Porsche yesterday (now that last monthly has been taken) and apparently; 1) their collection people will be in touch within two weeks to arrange collection 2) it’ll then take up to eight weeks to collect the car (in which time they want it insured) 3) they then want up to two weeks after collection to assess the vehicle There is much here to dislike. I understand that they probably don’t want the car back, but has gone down badly with MrsLT and further colouring her view about whether she wants to deal with them again in the future. Yeah, they're taking the piss imo. As others have said, I'd take the view your obligation ends at the point the PCP does and it's on Porsche if they want to wait 2-3 months to collect it. I would tell them it'll be parked on the road and if they want it insured that's on them. If you'll have no right to drive it after the PCP end date, why should you have to cover costs incurred due to their inability to organise collection? Presumably they've known it's coming back to them for some time now which means they've had ample time to arrange things. Edited by Funk on Wednesday 8th November 09:04

IJWS15 said: Check the agreement wording, I had a lease car return delayed by COVID and they (VWFS) tried the insurance one on me. I told them that my responsibility ended at the end of the lease, that their inability to collect it wasn’t my problem and that it would be stood on the road as, with the lease ending, I no longer had the owners permission to drive it so wanted it off the drive. It stood there for 2 1/2 months and it was insured but not by me. That's what I did with Nissan. They then tried to invoice me for £900 due to "marks on the paint work" So I raised a claim on MCOL for £800 for the free 3 months parking they tried to take advantage of. They paid it plus my fees. Crooks

GT4RS said: LooneyTunes said: To update on this, in case anyone else is interested. MrsLT spoke to Porsche yesterday (now that last monthly has been taken) and apparently; 1) their collection people will be in touch within two weeks to arrange collection 2) it’ll then take up to eight weeks to collect the car (in which time they want it insured) 3) they then want up to two weeks after collection to assess the vehicle There is much here to dislike. I understand that they probably don’t want the car back, but has gone down badly with MrsLT and further colouring her view about whether she wants to deal with them again in the future. On the date your policy ends it’s not yours. It’s for them to insure it, they own it. Get them to insure it and get confirmation it’s insured by them, not you if they can’t collect it at the termination date the policy ends. If they don’t play ball photograph it in detail and send them date stamped photos of it on the date your policy ends. Sounds like they already can’t keep up with the amount of cars being returned as the end of their PCPs Be a good way of testing the level of Porsche customer service of the OPC you bought it off. Ask them to store it, but my guess is they will wash their hands if it as there’s nothing in it for them anymore. Also as another poster has mentioned if they are unable to collect the car at the end of the contract, charge them a set day rate for parking from the date the contract ends. Send this email before the contract ends so they are fully aware of the parking costs involved.

All interesting comments above, but what does the actual PCP agreement say? Presumably it's not silent on this point? If you've agreed to insure it for up to 8 weeks at the end of the deal, then you're contractually obliged to do so. I can't see why they'd want it sat depreciating on your driveway, though, so surely they'll pick it up quite quickly and try and get it on the market? When I've returned lease cars it's been done within days, though granted that was when the market was still buoyant. It seems incredibly poor out there at the moment.

I’d be amazed that any insurance company would provide cover. “I’d like to insure a car that I no longer have permission to drive that is going to be left parked in the same place for two months”…

Cheib said: I’d be amazed that any insurance company would provide cover. “I’d like to insure a car that I no longer have permission to drive that is going to be left parked in the same place for two months”… Quite. Not even sure we'd have any insurable interest at that point. More to the point, we need that policy freed up to transfer the new car on to. I wonder how it would work if the owner didn't have a driveway? Would they expect the vehicle to be taxed too? If they're going to drag the chain, we may may need to do something with respect to the V5c/registered keeper...

LooneyTunes said: Cheib said: I’d be amazed that any insurance company would provide cover. “I’d like to insure a car that I no longer have permission to drive that is going to be left parked in the same place for two months”… Quite. Not even sure we'd have any insurable interest at that point. More to the point, we need that policy freed up to transfer the new car on to. I wonder how it would work if the owner didn't have a driveway? Would they expect the vehicle to be taxed too? If they're going to drag the chain, we may may need to do something with respect to the V5c/registered keeper... They're bonkers to try and make you do that. You're essentially financing their cashflow because they're too stupid or too lazy to organise their own processes. End of contract is end of contract. I'd be nice about it as it sounds like you are being - but as others have said - if something happens to it, after you're responsible for it you'll get stung, and your insurance will. It's the same reason we all take photos of hire cars when we park them at airports (just me?) Politely leave it with their nominated location - on the last day of contract and email photos to whoever you're dealing with. Filed under 'sounds like a them problem'

I bet they wouldn't let you use it for free if you had a gap between this car pcp ending and your new one arriving. This would definitely get filed under NMFP, I'd send notification to Porsche that on the day the contract ends they will need to organise cover and tax for the vehicle and that you will be doing the DVLA online notification of transfer of the vehicle back into the trade so any penalties don't come to you.

LooneyTunes said: Cheib said: I’d be amazed that any insurance company would provide cover. “I’d like to insure a car that I no longer have permission to drive that is going to be left parked in the same place for two months”… Quite. Not even sure we'd have any insurable interest at that point. More to the point, we need that policy freed up to transfer the new car on to. I wonder how it would work if the owner didn't have a driveway? Would they expect the vehicle to be taxed too? If they're going to drag the chain, we may may need to do something with respect to the V5c/registered keeper... Well I wouldn’t park it on my drive. Leave it parked on the road uninsured, it is their risk but at that stage they are liable for a fine/vehicle being impounded. There’s absolutely no excuse not to collect on day the contract is up….this is a date they’ve probably had for 24 or 36 months. I’d be reminding them of that.

For anyone else who is going through this, Porsche do indeed use Manheim for inspection/collection. If you contact them a day or two after telling Porsche that the car is going back then they’re happy to book collection. In our case it means that the car is going back slightly before the contract runs out, avoiding it hanging around/needing to be insured/causing issues with the collection of the new one.

Thanks for the update, pleased your sorted

It went this week. Relatively painless process. For anyone else handing back, definitely appraise the car yourself before booking collection and look at the cost difference for leaving any minor damage vs getting it repaired (may well be cheaper to do the former). Seems like there are some heading to the auctions but not yet in big numbers. Manheim (who Porsche use for collection) currently have a couple of mid-22 Turbo S with less than 12k miles. Slightly curious to know what sort of money they’re making at auction.

i have a follow on if that's OK. I have a Macan to return this month, its missing a major service. Is there a best way of dealing with it?

Joscal said: I d leave at the dealer? Seems nonsense to me that you have to insure it. I did that on a car I handed back a few years ago. Then got told it was damaged and had paintwork when they finally collected it - none of which happened during my custodianship.

sammar2806 said: i have a follow on if that's OK. I have a Macan to return this month, its missing a major service. Is there a best way of dealing with it? Yes, get it serviced...