Not impressed with Soul Performance.

I ordered the Soul Exhaust pipe for my Cayman on 4/15. Didn't hear a peep from them for two weeks. No a big deal, but I called Monday and left a message as well as sent an email politely asking for an update on my order. Crickets. Today my package arrived (no shipping notification prior to this). I excitedly opened my package only to find one of the exhaust tips has scratches/pitting in the finish. ☹

Crazy that they charge OEM Porsche prices for them and then they ghost you.

Have you contacted Soul ? I got headers and exhaust from them about a year ago. My experience has been good. I’m sure they will replace the scratched part.

I sent an email with pictures today. When I call it just goes to VM. More than anything im just disappointed in their quality control. That tip, while not terrible, shouldn't have been packed and sent out.

I feel for you, it’s always a bummer when you eagerly anticipate the delivery of a new part for your car. Arranging your time off to be able to tackle the project. Only to be let down when you receive either a wrong part or a damaged part. And then it’s like pulling teeth to get a response from the vendor in a timely fashion. That’s my bigger gripe. A wrong or damaged part can be replaced, but only if the company can be reached, or respond to your inquiries. Only wish I could recover the many hours I’ve spent on the phone, on hold, or banging out texts or emails trying to resolve an issue. Mental note made on poor customer experience from Soul Exhaust .

Surprising. When I ordered my headers John called me to see how they were. Nothing but great things to say about Soul . They will make it right.

My mechanic had to drill out and shim the flanges on my Akrapovic OAPs a couple weeks ago. When I picked up the car he told me the only reason he recommended them was they usually have OEM fitment & tolerances. His 2nd pic was Soul , decently regarded by my shop and nothing negative said. Hopefully they’ll make it right, since we get Porsche taxed on these pipes it’s not a big deal for the shop to send another set out in my opinion.

We've dealt with Soul for a long time and their customer service has always been top notch. Reach out to Paul directly; [email removed] . I'm sure he'll get right back to you. Things slip through the cracks occasionally and it sucks when it happens to you. Soul is a good company and I'm sure they'll take care of you.

That’s surprising given Akrapovic prices and applications.

I’m sure Soul will make it right for you. I’ve got the valved Soul cat back exhaust on order for my 981 Cayman S. I let my shop order it directly from Soul . The shop has been impressed with their communication and service so far (delivery has been delayed due to some supplier issues). My car is white so I decided to go with the black pipes for contrast. I’m not going to install it, so I‘ll report back once it’s installed.

I’ve also emailed Soul with much success so I’d say just give them a bit and see what they come back with.

Update - Soul emailed me yesterday. They are going to send out a new set of tips. They have to do a warranty replacement through who ever makes these, but they are letting me hang onto the old ones until the new ones arrive. So at least I can do the install. 👍🏻

It’s the coating, it gets sent out for that and they just didn’t catch the blemishes.

Sorry to hear, but my experience is also bad. My shop recommended Soul cats after mine failed. They told me just as good as the Porsche ones and to not to worry about CA SMOG. The Soul site specifically says not to worry. I have already had to pay more than $500 for the first SMOG check and now I am looking at the next . They recently changed their website to now say " NOTE This product is not CARB certified and may not be legal for use on emissions controlled vehicles; intended for off road use only " Of course they knew they weren't CARB certified so now I have to go thru hoops to get my car smogged. Never buying a Soul product again and will make every effort to advertize against them.

Thats a big oof, they never should have stated anything carb if they hadn’t received a number for it. If you need help: I can vouch for GESI but you’re not gonna like the price. I’ve used them before on another high performance car that got inspected by my state. What a pain. https://www.gsportbygesi.com/

Luckily we don’t have a visual check at most shops in most of the restore country. Just ObDIi ready check. If all the systems are ready status you are good to go.

Two weeks doesn’t seem like that long if you ask me. Those “blemishes” also wouldn’t bother me in the slightest. But on the topic of soul performance, don’t knock it until you actually try the product. Their exhaust and headers are some of the best made for our cars.