Yellow Cayman S issues - Page 2 - Boxster/Cayman - PistonHeads UK

In before the lock or delete in 3 2 1...

Are you not allowed to post this sort of stuff

I bought the 2013 Cayman S that was recently for sale at the above mentioned dealer, it was the ex press car. Anyway, it was delivered to Silverstone for me to pick up there. The guys were generally pretty helpful at the dealer although their insistence on me having to go to one of their group OPCS to sign the finance docs was a bit of a pain. Normally I can just do it via email or through the post, as I have done with countless other cars. Anyway, as it happened that can't do that so it involved a fair bit of travel to get from London to Silverstone to get the car. I would love to have it had it delivered. I digress. So I pick the car up and its absolutely kicking it down. I notice at the first roundabout that the car is extremely lively at the rear. Mostly only right handers. It tries to swap ends on me three times on the way home and shows none of the friendly on limit handling I enjoyed in my last Cayman S, also the same generation. I swapped because I wanted sports seats. It wasn't just right handers, it also did it under hard acceleration joining a dual carriageway. This time I had only a small amount of lock and again it snapped sideways. All good fun but clearly not as it should be and joking aside an enormous accident could have resulted. The car positively dangerous. I called the dealer to discuss with them as I wondered if on the off chance it had had 4 new tyres. Perhaps it was the releasing agent combined with the wet weather. Long shot I know and anyway after a few miles that should have cleared. It didn't. So after the weekend where I parked the car I got it taken to Parr in Crawley. They did a set down on it and low and behold the rear left was toeing out by 4 degrees, when it should be toeing in by that amount. Nice work Porsche on the approved used check. What upset me more was that two bits of trim were missing from the nearside sill and tailgate curtain. This will cost 200 quid to put right and I intend on getting this off the dealer, but the point is more how can they be so sloppy? It is very disappointing. Being generous the car could have somehow been badly knocked in transport or coming off the transporter, as an explanation for the toe readings. But I doubt it. The fact that bodywork and trim was also not correct just leads me to concluding that the approved used scheme isn't properly adhered to. Anyway, I hope you guys are not on the receiving end of such second rate service. Still a great car. Edited by eybic on Tuesday 18th March 16:23

You can't name and shame so I have removed the dealers name

It always amazes me that there can be such variance between OPCs and that people have such varied experiences. I swear by Reading and always use them out of preference if possible – whilst others will say what a torrid time they have had at their hands… The lack of consistency is bewildering. Generally, I have found most to be accommodating at purchase time (with a few notable exceptions, that I would love to name and shame, but won’t), with the variance being most obvious in the after-sales and servicing. Frustrating that an OPC (in any location) cannot operate to what might only be considered acceptable (and safe) standards.

Wow: I would like to know the dealer concerned. Please inform.

SimonOcean said: Wow: I would like to know the dealer concerned. Please inform. Erm, which part of this don't you understand eybic said: You can't name and shame so I have removed the dealers name

thats a shame for you as this should have been a good experience collecting a new car, when i collected my cayman pdk demonstrator it had the big 100 and something point check and they adjusted all the toing angles as they gave me the print out on collection, in your case this wasnt done, i would have a word with the branch manager as the guy that carried out the checks need a severe b-------ing,

SimonOcean said: Wow: I would like to know the dealer concerned. Please inform. Its the same OPC that techonutter names and shames once a month...

nothing wrong with name and shame, keeps them on their toes

SimonOcean said: Wow: I would like to know the dealer concerned. Please inform. Ummm Not sure if you're being serious... Wooosh me if you're not but it doesn't take Columbo to work it out from the text.. but just in case you missed it... pistolp said: I bought the 2013 Cayman S that was recently for sale at the above mentioned dealer, it was the ex press car. Anyway, it was delivered to Silverstone for me to pick up there. The guys were generally pretty helpful at the dealer although their insistence on me having to go to one of their group OPCS to sign the finance docs was a bit of a pain. Normally I can just do it via email or through the post, as I have done with countless other cars. Anyway, as it happened that can't do that so it involved a fair bit of travel to get from London to Silverstone to get the car. I would love to have it had it delivered. I digress. So I pick the car up and its absolutely kicking it down. I notice at the first roundabout that the car is extremely lively at the rear. Mostly only right handers. It tries to swap ends on me three times on the way home and shows none of the friendly on limit handling I enjoyed in my last Cayman S, also the same generation. I swapped because I wanted sports seats. It wasn't just right handers, it also did it under hard acceleration joining a dual carriageway. This time I had only a small amount of lock and again it snapped sideways. All good fun but clearly not as it should be and joking aside an enormous accident could have resulted. The car positively dangerous. I called the dealer to discuss with them as I wondered if on the off chance it had had 4 new tyres. Perhaps it was the releasing agent combined with the wet weather. Long shot I know and anyway after a few miles that should have cleared. It didn't. So after the weekend where I parked the car I got it taken to Parr in Crawley. They did a set down on it and low and behold the rear left was toeing out by 4 degrees, when it should be toeing in by that amount. Nice work Porsche on the approved used check. What upset me more was that two bits of trim were missing from the nearside sill and tailgate curtain. This will cost 200 quid to put right and I intend on getting this off the dealer, but the point is more how can they be so sloppy? It is very disappointing. Being generous the car could have somehow been badly knocked in transport or coming off the transporter, as an explanation for the toe readings. But I doubt it. The fact that bodywork and trim was also not correct just leads me to concluding that the approved used scheme isn't properly adhered to. Anyway, I hope you guys are not on the receiving end of such second rate service. Still a great car. Edited by eybic on Tuesday 18th March 16:23

Nurburgsingh said: Was serious / missed the reference. Thanks.

Nurburgsingh said: SimonOcean said: Wow: I would like to know the dealer concerned. Please inform. Ummm Not sure if you're being serious... Wooosh me if you're not but it doesn't take Columbo to work it out from the text.. but just in case you missed it... pistolp said: I bought the 2013 Cayman S that was recently for sale at the above mentioned dealer, it was the ex press car. Anyway, it was delivered to Silverstone for me to pick up there. The guys were generally pretty helpful at the dealer although their insistence on me having to go to one of their group OPCS to sign the finance docs was a bit of a pain. Normally I can just do it via email or through the post, as I have done with countless other cars. Anyway, as it happened that can't do that so it involved a fair bit of travel to get from London to Silverstone to get the car. I would love to have it had it delivered. I digress. So I pick the car up and its absolutely kicking it down. I notice at the first roundabout that the car is extremely lively at the rear. Mostly only right handers. It tries to swap ends on me three times on the way home and shows none of the friendly on limit handling I enjoyed in my last Cayman S, also the same generation. I swapped because I wanted sports seats. It wasn't just right handers, it also did it under hard acceleration joining a dual carriageway. This time I had only a small amount of lock and again it snapped sideways. All good fun but clearly not as it should be and joking aside an enormous accident could have resulted. The car positively dangerous. I called the dealer to discuss with them as I wondered if on the off chance it had had 4 new tyres. Perhaps it was the releasing agent combined with the wet weather. Long shot I know and anyway after a few miles that should have cleared. It didn't. So after the weekend where I parked the car I got it taken to Parr in Crawley. They did a set down on it and low and behold the rear left was toeing out by 4 degrees, when it should be toeing in by that amount. Nice work Porsche on the approved used check. What upset me more was that two bits of trim were missing from the nearside sill and tailgate curtain. This will cost 200 quid to put right and I intend on getting this off the dealer, but the point is more how can they be so sloppy? It is very disappointing. Being generous the car could have somehow been badly knocked in transport or coming off the transporter, as an explanation for the toe readings. But I doubt it. The fact that bodywork and trim was also not correct just leads me to concluding that the approved used scheme isn't properly adhered to. Anyway, I hope you guys are not on the receiving end of such second rate service. Still a great car. Edited by eybic on Tuesday 18th March 16:23 I read that as pistolp bought it from another dealer, but had it delivered to Silverstone who are in the same dealer group as the one he purchased from.

Sounds to me as though the car has had a classic "mid-engine incident" at some point in the past. They repaired the bodywork but didn't notice the geometry had been knocked out. At least it's being sorted now. Which probably wouldn't be the case if you'd bought it under the railway arches as opposed to from OPC.

O M G

Have to point out that the toe issue does not have be because the dealer missed this on its pre-sale checkout. I've seen enough cars cut too sharp in pulling into or out of a driveway and running the rear wheel over a curb and sometimes the front wheel that the alignment issue could have arisen from the owner. Thus while the dealer might be the blame here it does not have to be the blame.

It takes quite a thump to knock the tracking out, such as hitting a curb at speed or contact and this would have had to have happened post the dealer inspection - so in theory during transport from the dealer in question to Silverstone. There were no marks on the car. Please also note the missing sill covers and broken rear curtain in the boot that were also overlooked during the PDI process. If you ask me the car was just cleaned and wheeled back out the showroom after a 0 point check. That is the disappointing bit. I don't think it has had an accident. If it had had a shunt then I am sure the tracking would have been checked. It was also the press car so I would expect to have read about it. What have I learnt from this, always buy from a dealer you know and trust. Dick Lovett would never have let this happen and even if they did, it would have been sorted asap and people responsible would have been in serious hot water.

im with you on this pistolp i dont think its had a shunt, just bloody lazy pdi guys, that camber should have been picked up on the 100 point check as i said in my previous post mine was checked and altered before handover, you are right about dick lovet that would never have happened 100% top dealer.I would be inclined to have a one to one with branch manager which i am sure you have. good luck

Sent them an email yesterday and nothing back. Can't be arsed making too much fuss, if they don't care then nothing I'll say will change that. Thanks for your input. GTS is a bit disappointing!

pistolp name and shame them they are taking the p--ss this is my whole thng about opc, servicing arm and a leg you have to abide by opc rules but they cant even give you a handover without probs, collecting a new car is suposed to be a great experience, well they crtainly cocked that up for you, if it was me i would go in give them hell, no problem with money they took from you then.

I feel for you but its a risk buying from a distance. Its my local OPC but its a 900 mile round trip for you to do any of froggy's suggestions. I had the same with Swmbo audi - dealer demo with mini miles described as perfect..took the px merc 5 hours down the road to find a good few front end stonechips which cost me to fix. Move on and enjoy the car.

at least get it off your chest and name them, if they wont even respond to your emails a phone call is worth airing your views, yes you must enjoy the car and move on but this leaves a nasty taste. I bet if you was selling the car back to them they would have discovered the camber. Enjoy, still a great car PS what do you think of the new hand brake system.

freddy the frog said: at least get it off your chest and name them, if they wont even respond to your emails a phone call is worth airing your views, yes you must enjoy the car and move on but this leaves a nasty taste. Freddy, naming the dealer is against our rules, whether you agree with that or not, those are the rules so unfortunately they will not be named in this thread and if they are, it will be deleted. Nathan

I bought a 997.2 Targa 4 for £53000 in 2011 from an OPC inside the M25. Car was sold to me with brake lights that didn't function, a terrible respray that needed repeating, squealing brakes (warped discs with stones stuck under caliper), leaking roof, ventillated seats that didn't function. They left it for me to find all these faults which were eventually fixed after several visits, lots of phone calls. But from my experience the 111 point check is just marketing PR. Luckily the car came with 3 years extended warranty so I was safe in the knowledge that I was covered, but it meant that the car wasn't a keeper. Sold recently... One plus point was being able to drive a Panamera S for a month while the faults were fixed.

I've now had it with Porsche. The whole GT3 shambles and the way I've been treated subsequently has made me realise that they are now a money led company and we individually mean nothing to them. Shame as the Cayman S I had last year was the all round best car I've owned.

yes agree i think the whole 111 point check is nonsense, works in their favour when selling the car back to them. I think they need to upp their game in house, i sat in my opc for a few hours the other week watching them going about theur buisiness, mish mash comes to mind. Any how just for your peace of mind the same guy assembling your wifes vw polo today is probably assembling your Cayman tommorow.

Having bought a Carrera with front toe out I have learned my lesson and now get copy of 111 point check (useless I know), over-rev read out as of collection running hours and copy of geo check. Even with an OPC service department I trust the sales dept may not have service do all that they should so perhaps it just encourages them to pay attention...