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THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHCDR23 Radio covered under CPO?
Leading reported evidence
Replace its certified pre-owned vehicle program
Performed · outcome unconfirmed
No successful repair reported for this finding.
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Unsuccessful attempts
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Performed · outcome unconfirmed
has changed its certified pre-owned vehicle program to cover everything included in the new car warranty.
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Suggestion · Original poster
When I called my dealer to fix/replace my CDR23 radio, they state that the radio is not covered, "but maybe the part that is causing the radio to fail is".
Leading evidence: 'Replace its certified pre-owned vehicle program' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, The most frequently discussed action is 'Replace cdr23 radio, they state' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that performed work without a confirmed outcome
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Performed · outcome unconfirmed
FWIW I have had 2 head units completely replaced under original warranty on my Cayennes.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
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Suggestion · Original poster
When I called my dealer to fix/replace my CDR23 radio, they state that the radio is not covered, "but maybe the part that is causing the radio to fail is".
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
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Suggestion
Kevin Harvey, manager of pre-owned operations, said that the changes will give dealers a competitive edge because no other brand has a similar pre-owned warranty.
These are separate views of the same evidence. Frequency alone does not establish a fix, and these counts must not be added together.
Replace cdr23 radio, they state
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion · Original poster
When I called my dealer to fix/replace my CDR23 radio, they state that the radio is not covered, "but maybe the part that is causing the radio to fail is".
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
Kevin Harvey, manager of pre-owned operations, said that the changes will give dealers a competitive edge because no other brand has a similar pre-owned warranty.
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
7 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
Rennlist: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
0 acknowledgements have no verified action link; they do not establish a repair result.
Generation: 20261026T165820Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
When I called my dealer to fix/replace my CDR23 radio, they state that the radio is not covered, "but maybe the part that is causing the radio to fail is". Either way, they say I am on the hook for the "diagnosis". So I'm a little confused... the CPO book states:
"
The Porsche Approved Certified Pre-Owned limited warranty is just like our new car limited warranty.
All you�re responsible for are normal wear and tear components, such as brake pads or wiper blades and scheduled maintenance. What�s more, you receive 2 years or 50,000 miles of coverage (whichever comes first) following the remainder of the new car limited warranty. Plus, our around-the-clock Porsche Roadside Assistance in the unlikely event you have trouble on the road. All in all, you can rest easy knowing that you�re covered."
So how can the radio NOT be covered and why would I be on the hook for the diagnosis of it? My CPO runs out in March so I need to take care of this asap! I also called the 800-PORSCHE number and she said, "It states what's covered in the CPO book". Well, the above quote is all that it says... HELP! Does anyone know the definitive answer?
It's covered. Go to another dealer if you can. These guys are obviously morons.
FWIW I have had 2 head units completely replaced under original warranty on my Cayennes. My Boxster, which was a CPO, had even the smallest plastic part covered, just like the original warranty.
Porsche revised the CPO warranty coverage around August of 2008.
Was the CPO warranty car issued on your before or after August of 2008? If it was before that date, the CPO warranty is more limited than those issued after August, 2008. The warranty quote above is the coverage for a warranty issued after August, 2008.
Ironically, this was news to my service manager.
Porsche Strengthens Certified Pre-Owned Warranty
Beginning August 1st, consumers that purchase a Porsche Certified Pre-Owned vehicle will have a stronger warranty than has previously been offered.
Most information out there touts the extended warranty coverage that Porsche is offering. Actually, the time and mileage coverage is the same as it has been since the program started in June 2003.
The change comes in the parts covered by the new, improved warranty.
The prior parts coverage was structured more like you would see from a service contract.
The new parts coverage mirrors the coverage you would get with the new-vehicle warranty.
Although this is the same as it was prior, here is a rundown on the time and mileage coverage offered with the Porsche Pre-Owned program.
For vehicles certified outside of the new-vehicle warranty, the coverage will be for 2 years or 50,000 miles (80,000 kilometers), whichever comes first, from the time the vehicle was sold as pre-owned.
For vehicles certified during the new vehicle warranty period, the coverage will be for 6 years or 100,000 miles (160,000 kilometers), whichver comes first, from the the original sale of the vehicle.
It’s a nice upgrade and one that will help eliminate any confusion in coverage.
Automotive News, August 18, 2008
by Diana T. Kurylko
Summary:
The article informs that Porsche Cars North America Inc. has changed its certified pre-owned vehicle program to cover everything included in the new car warranty. Kevin Harvey, manager of pre-owned operations, said that the changes will give dealers a competitive edge because no other brand has a similar pre-owned warranty. He said that previously, items such as so-called comfort electronics like CD player, light bulbs and even the expansion tank that holds the coolant were not covered.