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Discussion summary
YOUR RESEARCHWarranty argument - advice please
Reported or suspected cause
call back - will let you know
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Performed · outcome unconfirmed · Original poster
Overnight I realised something that adds to this debacle: the window regulator was replaced by another OPC when it broke (its not covered...) c.3mths ago.
Leading evidence: 'call back - will let you know' (1 discussions report identifying this cause; no attributable repair resolution). Across 1 matching discussions, the most frequently mentioned possible cause is 'call back - will let you know' (1 discussions; 1 report identifying it and 0 suggest it). The most frequently discussed action is 'Replace overnight i realised something' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
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Performed · outcome unconfirmed · Original poster
Overnight I realised something that adds to this debacle: the window regulator was replaced by another OPC when it broke (its not covered...) c.3mths ago.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
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Performed · outcome unconfirmed · Original poster
it is NOT covered under warranty, as its a "consumable" item that is "used every day".
Replace perfectly, and rain getting into the door lock module
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Suggestion · Original poster
anyone else making a connection here between seals not being replaced perfectly, and rain getting into the door lock module?
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
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Suggestion
Having bought a 3.4 996 with Porsche Approved Warranty for peace of mind, I am actually wondering whether it is worth the siginficant sum of money to renew, and I should save my money and just use a good independant for servicing.
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Replace overnight i realised something
No successful repair reported for this finding.
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Reported fixes
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Unsuccessful attempts
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Discussions
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Discussions that performed work without a confirmed outcome
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0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed · Original poster
Overnight I realised something that adds to this debacle: the window regulator was replaced by another OPC when it broke (its not covered...) c.3mths ago.
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
Having bought a 3.4 996 with Porsche Approved Warranty for peace of mind, I am actually wondering whether it is worth the siginficant sum of money to renew, and I should save my money and just use a good independant for servicing.
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
15 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
911uk: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
0 acknowledgements have no verified action link; they do not establish a repair result.
Generation: 20261026T124918Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
My alarm beeps twice after unlocking, and the locking mechanisms click a few times.
OPC Chiswick just called to tell me the "Door lock module" needs replacing.
But... it is NOT covered under warranty, as its a "consumable" item that is "used every day".
How can I argue this? I hope Chiswick aren't fibbing (dont see why they would), but I have had so many bad experiences with them that I dont trust them as far as I can throw them.
Anyone know if I can get this verified by Porsche?
Updated: I just found the text from an email from OPC Chiswick detailing the warranty. This is the relevant paragraph:
"The horn, all electric motors, all pumps, all switches (functional defects only) and electronic control units for the following systems: windscreen wipers, headlights, central lcoking, electric windows, spoiler, cruise control, sunroof, alarm, on board computer, engine immobilizer, roof are covered "
my service rep at chiswick is actually being quite nice to me on the phone and has told me he wants to argue the case with the workshop first, and then with porsche warranty people. He asked me to send him the email I got before purchasing the warranty, so he can use that (see my original post). He is due to call back - will let you know.
Overnight I realised something that adds to this debacle: the window regulator was replaced by another OPC when it broke (its not covered...) c.3mths ago. Since then the seals around the window have started whistling at high speed, and the window catches on the cabrio roof top when opening and closing the door - i.e. its not adjusted perfectly (its okay, but not perfect). AND, the alarm only plays up after its been raining...
anyone else making a connection here between seals not being replaced perfectly, and rain getting into the door lock module? Cos I am.
But I may be being paranoid.
I want Chiswick to check if the module is wet (without charging me £100 labour to do so). If it is wet, imagine the confusion about who is liable for what... My head hurts already.
Update:
OPC Chiswick's final offer is 10% off the pre-VAT cost (£285). Their warranty claims person refuses to budge.
So I just called Porsche customer services in Reading. They now have all the details, including the wording of the email I was sent. Am waiting for them to get back to me.
If I hadnt got that email, then I would prob take it on the chin and accept it (albeit very annoyed). Its the wording of the email that is making me fight. (and the £300 bill!) Anyone a lawyer? to me its clear that the wording should mean I am covered.
The wording of the warranty seems clear - if the component is not functioning, then it is covered.
This case seems slightly clouded by the possibility that the original OPC cocked the work up - in which case they should correct it. From my experience parts and labour on VW repairs is covered for 2 years
Having bought a 3.4 996 with Porsche Approved Warranty for peace of mind, I am actually wondering whether it is worth the siginficant sum of money to renew, and I should save my money and just use a good independant for servicing.
I am very interested to hear how this turns out.
This is really quite absurd. I appreciate age of the car etc will all be part of the debate but why should wear and tear criteria apply to an electronic component. It does not wear, it fails ... and if thats during the term of the warranty there should be no debate.
I think it is of real concern that a premium marque such as Porsche fall short of the standards of delivery we have experienced with BMW, MB and even Seat
The main reason that Wagonface is having difficulty is that the required part is not on the approved warranty item list which the dealer has to work from I had a similar issue myself and it ended up with it going to thirds. OPC contributing a third, Porsche GB paying a third and myself with the balance. However the OPC made a mistake in the calculation, (I had a major service done at the same time) and they actually replaced the part for me and gave me an additional £40 odd pounds back.
The warranty in my mind is there not so much for the niggly electrical problems like these, although one does expect them to be honoured, but for the major failures - engine, gearbox etc.
It does seem that different OPC's have different attitudes to warranty claims. Mid Sussex have been reasonable in my experience but I have heard horror stories from certain West London and Surrey ones
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