Thank you all for your contributions, although i do agree with some and differ with others who commented on the matter. anyways the dealer calls me on Friday to tell me they have figured out what the problem is . they said it was the coolant cap ( defected , i guess ) although i am an engineer my self but couldnt figure out the relation between their diagnosis and the problem but after i noticed he started getting annoyed cause i was interfering with his job he asked me to take the car and enjoy my ride and it would be a while before he sees me again. 60 miles later i was back in the service center because of exactly the same problem. white smoke and a near empty coolant tank . i left him the car keys and told him i dont want the car . i still didnt get any response from anyone at the dealership. still have no idea what theyre cooking .
I did not participate on your original thread but I have read it and the responses. You are at a point where you have to make a couple of decisions. Based on what you've reported it doesn't seem that your dealer is willing, able or interested in diagnosing and fixing your car, take your pick. There is no reason why this problem can't be fixed, but finding the right people may be a problem. I would suggest that you try very hard to avoid anger and frustration, and inform the dealer that the current situation is unacceptable. Suggest, politely, that Porsche management become directly involved, or perhaps another more experienced dealer. Explain that your goal is to have your car made right whether that constitutes a simple repair or a new engine. Be firm but not hostile since that will accomplish nothing. I'm going to add one more thing that's worth considering. We pay a lot for these cars, and sometimes when something goes wrong there is a tendency to question the wisdom of the purchase and begin looking for an excuse to bail out of the obligation. If there is more sense of burden than pleasure to Porsche ownership it's time to rethink the whole business. Just another 2 cents. Good luck!
You paid a lot of money for that car, and Porsche is know to really step up and show their appreciation in situations like this, but that's not going to happen at the dealer level.
You NEED to step this up to the next level. You NEED to get Porsche management involved. Make sure you make it clear to them that you are uncomfortable with the dealership in questions, if that is the case.
At this point, you have taken YOUR car to the dealership and abandoned it. The only way you're going to resolve this is to get Porsche involved.
rami- I agree with the above, time to move it up the chain. In the bacl of the maintenance book it states:
"In the event of a misunderstaning between you and the dealer, you may contact Porsche Customer Committment. The staff at Porsche Cars North America, Inc., along with our District Service Manager, realize that
your satisfaction
(their bolding) is imperative to establishing a mutually beneficial long-term relationship. They are devoted to working with you and your authorized Porsche dealer to amicably solving any dispute."
The phone number is: 1-800-PORSCHE/option 3
Call tomorrow and explain what is going on, exactly as you have above. As DaveC said, stay calm. but be very firm. Tell them you have left the car at the delaer and told them you don't want it. That will quickly let them know where you stand. You have spent a lot of money, and they know that.
Good luck,
brad
I was in the local dealership the otherday and the owner of a new Carrera GT came in with his car on a flatbed. It had 400 miles on it and wouldn't shift out of second (do you need more than second in that beast?). The mechanic called Porsche on the spot and they said replace the transmission no questions asked. Simple customer service and this was not the dealer where he purchased the car. The customer never had a chance to feel he was an injured party and I must say was very nice and calm even though he lives several hundred miles away.
I wonder if they gave him a loaner.
