4 captured repliesDiscussion pagination complete · Source accounts, not a confirmed diagnosis
THIS DISCUSSION / SOURCE-DERIVED OVERVIEW
Discussion summary
YOUR RESEARCHAnother good OPC experience.
Leading reported evidence
Install two pirelli 225/40/18 n4 £246
Performed · outcome unconfirmed
No successful repair reported for this finding.
0
Reported fixes
0
Unsuccessful attempts
1
Discussions
Read evidence and context
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed · Original poster
Supplied and fitted two Pirelli 225/40/18 N4 £246.80
Leading evidence: 'Install two pirelli 225/40/18 n4 £246' (no explicit attributable resolution; this is a reported action or suggestion). Across 1 matching discussions, The most frequently discussed action is 'Check ) and charged me £70' (1 discussions). For that action, 0 discussions report a resolution and 0 report an unsuccessful attempt. No action has an explicit, attributable resolution report under the current rules. These are forum reports and suggestions, not a confirmed diagnosis.
Source reports, not a diagnosis or a success probability. Counts refer to discussions and can overlap.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that performed work without a confirmed outcome
1
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed · Original poster
The bulb was changed by an experienced mechanic after he explained the alignment and geomerety results.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed · Original poster
I have had the work done today as above and also last night noticed the sidelight was not working so they changed the bulb as well.When my bill came to £427.44 I was more than happy.
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed
My OPC (Guildford) went ahead and replaced my front bulb (without checking) and charged me £70 for privilege (inc part, labour, VAT).
Explicit resolution reports before identified causes, performed actions and suggestions. Within each level, matching component labels precede direct query mentions and inherited thread context; successful versus unsuccessful discussion counts, owner confirmations and independent discussion support determine order. This is not a probability of success.
Discussions that contain suggestions
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion
My OPC (Guildford) went ahead and replaced my front bulb (without checking) and charged me £70 for privilege (inc part, labour, VAT).
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Suggestion · Original poster
I had agreed a price for two Pirelli 225/40/18 N4 for £298 which was reasonable and £200 for a full alignment and geometery check which normally costs £225.
Discussions that performed work without a confirmed outcome
1
0 original-poster resolution reports. Counts can overlap; they are not unique people or a success rate.
0 discussions have direct query context; 0 report a fix in that context. Other evidence may inherit the discussion’s subject.
Performed · outcome unconfirmed · Original poster
I have had the work done today as above and also last night noticed the sidelight was not working so they changed the bulb as well.When my bill came to £427.44 I was more than happy.
Counts describe captured discussions, not unique people or a diagnosis. Author identities are not reliably stored. Exact duplicate evidence is counted once across matching discussions; one discussion counts at most once per action/state. Multiple repairs reported together remain a combination. Suggestions and failed attempts do not establish a fix. Matches cover whole discussions and can include related faults, model variants and incomplete threads.
4 eligible posts · 0 unverified posts · 1 discussions match the subject in their title or opening post.
911uk: 1 discussions
0 evidence records excluded for query context · 0 excluded by outcome qualification · 0 adjusted by outcome qualification.
0 acknowledgements have no verified action link; they do not establish a repair result.
Generation: 20261026T063944Z · outcome-qualification-6. Deterministic extraction; no AI model inference. How we use sources
My last post Good OPC experience on 14th Oct relating to sorting out my headlight free of charge.
I had agreed a price for two Pirelli 225/40/18 N4 for £298 which was reasonable and £200 for a full alignment and geometery check which normally costs £225. So I was expecting a bill for £498.
I have had the work done today as above and also last night noticed the sidelight was not working so they changed the bulb as well.When my bill came to £427.44 I was more than happy.
The breakdown of the bill was:
Porsche alignment and geometery check £105
Supplied and fitted two Pirelli 225/40/18 N4 £246.80
Labour to fit the bulb £10.50
Sidelight bulb £1.48
V.A.T £63.66
Total £427.44
As you can see I paid £70.56 less than the agreed price and also effectively had free labour and free bulb.
I am still not sure if they made a mistake with the bill or my comments about me being happy to use an OPC if the prices are fair,I have a good experience and do not feel ripped off.Also I stated that in the current climate Porsche should give a discount for older cars ,say 5 years and older to keep the workshop busy and keep the cars in the network.If people with older cars took them to OPC then they may part exchange or buy a new car.
Although saying that they had a second hand car for sale the same year and spec as mine with less mileage for £15,000 more.The second hand prices seam the same as last year although I guess the deal will be better.
Overall Im a happy chappy.
Ian.
Hmmm... Should we really be considering that as a 'good' experience, as opposed to a merely satisfactory one?
Tyres are slightly more expensive than from a tyre specialist (£290 for a pair of fronts is £30 more than I pay at my local tyre fitter), and the geo. is still a bit more than my local Indy charges me at £105.
With regard to the sidelight bulb, I have always preached Carl Sewells philosophy to customer service, which is "don't charge a customer for anything you wouldn't charge a friend for":
Would you charge a mate £12 to change a bulb?... :?:
I know I wouldn't...
I'm guessing that's about 5 mins labour time - and the likelihood is it was done by the first year apprentice, or a parts person: Neither of which are worth £130 per hour in my book (you can employ a half decent solicitor where I live for that money - not a spotty 17 year-old YTS trainee!)
The worrying thing is that we are so used to OPCs cocking things up completely, or ripping us off, that a fairly average experience is now classified as outstanding service - just because nothing went wrong!
Wattie,
See your point.
However the tyres actually cost me £246.80 and the OPC are careful with rims, that was cheaper than you pay by your local tyre place that normally have YTS fitters and dont care about rims.
The bulb was changed by an experienced mechanic after he explained the alignment and geomerety results.
My point was that the final bill was less than originally agreed by a fair margin and was no more than a indy and a lot cheaper than other OPCs.
Thats why I thought it was a good experience,especially after forum views of some OPCs.
Ian.
This is a source reference. Confirm exact model applicability in the original material.
